Dorset Vehicle Rentals Reviews

Name: Dorset Vehicle Rentals
Address: 3 Railway Triangle, Poundbury Road, Dorchester, Dorset
Rating: 4.79

4.8 Rating 3,132 Reviews

96 %

of reviewers recommend Dorset Vehicle Rentals

Company Reviews

Metrics

4.8

Based on 3,132 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Dorset Vehicle Rentals 5 star review on 1st November 2022

PHILIP ANDREW WILLSON

Dorset Vehicle Rentals 5 star review on 20th April 2021

REBECCA HIGNETT

Anonymous

Anonymous // 01/01/2019

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“Great service, kept in contact. Vehicle spotless and brand new. Will definitely use again.”

Helpful Report

(Bridport) - Posted 4 years ago

Apologies for the late reply. Thank you for taking the time to leave a review, we will make sure this is seen by Jon, our Bridport Branch Manager.

Posted 4 years ago

“I used DVR twice in 2 weeks to move home. Renting was easy, on pick up they were really quick with paperwork and getting a van ready for us. Definitely would use again, thanks!”

Helpful Report

(Yeovil) - Posted 4 years ago

Apologies for the late reply. Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 4 years ago

“Fantastic, friendly local company. Vehicle was perfect and will certainly be using again. Many thanks.”

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(Weymouth) - Posted 4 years ago

Apologies for the late reply. Thank you for taking the time to leave a review, we will make sure this is seen by Andrew, our Weymouth Branch Manager.

Posted 4 years ago

“The service I received was excellent, the van was clean and tidy and very nice to drive. I would definitely use Dorset vehicle rentals again.”

Helpful Report

(Gillingham) - Posted 4 years ago

Apologies for the late reply. Thank you for taking the time to leave a review, we will make sure this is seen by Matt, our Gillingham Branch Manager.

Posted 4 years ago

“Good service and vehicle.”

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(DORCHESTER) - Posted 4 years ago

Apologies for the late reply. Thank you for taking the time to leave a review, we will make sure that the Guys at Head Office see this.

Posted 4 years ago

“Very reliable company. Always get vans from here. Am never disappointed.”

Helpful Report

(Weymouth) - Posted 4 years ago

Apologies for the late reply. Thank you for taking the time to leave a review, we will make sure this is seen by Andrew, our Weymouth Branch Manager.

Posted 4 years ago

“Bit of a wait when collecting vehicle. Seem to have to go over again all the details you have entered online.. strange!! We had booked online and ideally wanted a couple of drivers. However, on line you were advised to give all driver details on the gov website to avoid any problems on pickup. You were also provided with a ref number etc. This was a total waste of time, as we physically had to have all the drivers ID on pickup. This was certainly not made clear on the website and could have caused us major problems enroute. Luckily we managed, but this needs to be more clear. Thought the vehicle could have been in better condition. It had more knocks and scraps, especially the broken wing mirror, which we weren’t sure was legal to drive!! The gears were unpredictable especially in first. We dropped off vehicle early and left keys in a box, which is a good idea. We were asked for £100 deposit on the day and this would be refunded. Also some kind of waiver fee, which again don’t believe was mentioned on the website. Overall not really a good experience, but to be honest we needed the vehicle for a house move, so we had no choice. We expected the £100 to be refunded within 5 working days. This we had to chase as it didn’t appear. Eventually a nice chap in a different branch (who answered the phone) sorted the situation and we received within 3 days. The phone system too is a bit strange. If you wanted to get through to the accounts department, you were promoted to press a number... but no point as they only work certain hours!! A little more thought and explanation would have made the above more pleasant.”

Helpful Report

(Gillingham) - Posted 4 years ago

“Running late for the pick up but staff happy to wait for my arrival. Professional and friendly.”

Helpful Report

(Yeovil) - Posted 4 years ago

Apologies for the late reply. Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 4 years ago

“We won’t use you again.”

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(DORCHESTER) - Posted 4 years ago

“Easy to use, good prices and good customer service.”

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(Yeovil) - Posted 4 years ago

Apologies for the late reply. Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 4 years ago

“Van ready and immaculately clean when I picked it up. I was dealt with quickly and efficiently. I’ll definitely use them again”

Helpful Report

(Yeovil) - Posted 4 years ago

Apologies for the late reply. Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 4 years ago

“WORKED REGULARLY WITH THIS COMPANY FOR SEVERAL YEARS, HIRING VIRTUALLY EVERY WEEKEND. THEY HAVE ALWAYS TRIED TO GO THE EXTRA MILE IN GIVING ME CUSTOMER SERVICE, I WOULDNT HESITATE TO RECOMMEND MATT & THE TEAM AT GILLINGHAM !”

Helpful Report

(Gillingham) - Posted 4 years ago

Apologies for the late reply. Thank you for taking the time to leave a review, we will make sure this is seen by Matt, our Gillingham Branch Manager.

Posted 4 years ago

“Van was fine, nice condition for the price and worked out a good deal in general. Girl who showed me around the van was cute too.”

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(Yeovil) - Posted 4 years ago

“Fantastic service, and vehicle”

Helpful Report

(Gillingham) - Posted 4 years ago

Apologies for the late reply. Thank you for taking the time to leave a review, we will make sure this is seen by Matt, our Gillingham Branch Manager.

Posted 4 years ago

“Great service, professional throughout”

Helpful Report

(Gillingham) - Posted 4 years ago

Apologies for the late reply. Thank you for taking the time to leave a review, we will make sure this is seen by Matt, our Gillingham Branch Manager.

Posted 4 years ago

“Excellent efficient service, be aware it can be busy collecting on a Saturday morning.”

Helpful Report

(Gillingham) - Posted 4 years ago

Apologies for the late reply. Thank you for taking the time to leave a review, we will make sure this is seen by Matt, our Gillingham Branch Manager.

Posted 4 years ago

“Good Service at a good price”

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(Yeovil) - Posted 4 years ago

Apologies for the late reply. Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 4 years ago

“Does what it says on the tin”

Helpful Report

(Yeovil) - Posted 4 years ago

Apologies for the late reply. Thank you for taking the time to leave a review, we will make sure this is seen by Andy, our Yeovil Branch Manager.

Posted 4 years ago

“Staff were really helpful, vehicle was exactly what we needed. All round great service.”

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(DORCHESTER) - Posted 4 years ago

Apologies for the late reply. Thank you for taking the time to leave a review, we will make sure that the Guys at Head Office see this.

Posted 4 years ago

“Easy to use online service, great prices and really helpfu, friendly staff.”

Helpful Report

(Weymouth) - Posted 4 years ago

Apologies for the late reply. Thank you for taking the time to leave a review, we will make sure this is seen by Andrew, our Weymouth Branch Manager.

Posted 4 years ago

Dorset Vehicle Rentals is rated 4.8 based on 3,132 reviews