Dorset Vehicle Rentals Reviews

Name: Dorset Vehicle Rentals
Address: 3 Railway Triangle, Poundbury Road, Dorchester, Dorset
Rating: 4.78

4.8 Rating 3,122 Reviews

96 %

of reviewers recommend Dorset Vehicle Rentals

Company Reviews

Metrics

4.8

Based on 3,122 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Dorset Vehicle Rentals 5 star review on 1st November 2022

PHILIP ANDREW WILLSON

Dorset Vehicle Rentals 5 star review on 20th April 2021

REBECCA HIGNETT

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything was fine”

Helpful Report

(Gillingham) - Posted 8 months ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Matt Gillingham Branch Manager

Posted 8 months ago

“I spent quite some time on the web site booking and paying for the car so that I could make the most of my day. However I then spent over an hour in the office. Finishing the process. The guy at the desk whilst he knew his job well lacked any people skills and was blunt and rule to all 3 of the customers that I saw. My car was not there. So I was sent off in the hybrid with a flat battery. And no charge point for my phone. I would not have chosen that car and did not enjoy it.”

Helpful Report

(DORCHESTER) - Posted 8 months ago

We apologise for the wait, we try to ensure our staff serve customers as quickly & efficiently as possible but sometimes there is a queue. The managers will be informed regarding the staff that served you & they will proceed with how they deem necessary. Unfortunately when customers do not return vehicles, there can be a domino effect onto other customers. Due to this, we upgraded your vehicle so you were not left without transport. Apologies this vehicle came up with a note reference a flat battery- These hybrid vehicles can run on just fuel if the battery goes down so they are perfectly safe to use. We have multiple different makes & models on our fleet, unfortunately we cannot guarantee what features each car has. Thank you for your feedback & your patience on collecting your vehicle. If you wish to discuss anything further please feel free to email us on reception@dvr.uk.net Dorset Vehicle Rentals

Posted 8 months ago

“Excellent customer service, polite, friendly and helpful, I no problems with renting or returning vehicle. Website easy to use and book.”

Helpful Report

(DORCHESTER) - Posted 8 months ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Head Office- Dorchester.

Posted 8 months ago

“Great choice of vehicles and always available and very helpful and accommodating”

Helpful Report

(DORCHESTER) - Posted 8 months ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Head Office- Dorchester.

Posted 8 months ago

“Excellent as always”

Helpful Report

(DORCHESTER) - Posted 8 months ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Head Office- Dorchester.

Posted 8 months ago

“Best service I have had in the U.K. for a very long time.”

Helpful Report

(Gillingham) - Posted 8 months ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Matt Gillingham Branch Manager

Posted 8 months ago

“Easy to book, vehicle ready when needed, easy drop off. All good.”

Helpful Report

(Gillingham) - Posted 8 months ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Matt Gillingham Branch Manager

Posted 8 months ago

“Excellent service; great vehicle. Did exactly what was required!”

Helpful Report

(Gillingham) - Posted 8 months ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Matt Gillingham Branch Manager

Posted 8 months ago

“I have hired several different vehicles from the Bridport branch, on numerous occasions. They are absolutely fantastic, the vehicles are immaculate, and the staff are superb! Keep uo the great work! 10 out of 10!”

Helpful Report

(Bridport) - Posted 8 months ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Jon Paul Bridport Branch Manager

Posted 8 months ago

“Every time I rent a car from these guys it’s effortless. Check in / Check out so simple and great staff.”

Helpful Report

(DORCHESTER) - Posted 8 months ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Head Office- Dorchester.

Posted 8 months ago

“Great price, great service that was hassle free and the van was in great shape”

Helpful Report

(Yeovil) - Posted 8 months ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Andy Yeovil Branch Manager

Posted 8 months ago

“Thanks once again for an excellent vehicle rental service. You are the very best!”

Helpful Report

(Gillingham) - Posted 8 months ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Matt Gillingham Branch Manager

Posted 8 months ago

“Great customer service, very helpful and efficient.”

Helpful Report

(Gillingham) - Posted 9 months ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Matt Gillingham Branch Manager

Posted 9 months ago

“we hired a small fiat budget car for a very reasonable price and it was perfect for our holiday. I felt it was all handled well though there was a bit of a wait on Saturday morning . I would definitely recommend this company, my only complaint is the £36 charge for forwarding a parking penalty notice.”

Helpful Report

(DORCHESTER) - Posted 9 months ago

Thank you for taking the time to leave a review. Unfortunately, due to the amount of speeding/parking fines we get, we do have a full time staff member catering to them, therefore the admin charge occurs. It does state this on the Rental agreement that you sign, on collection of the vehicle. Thank you for your understanding & we hope to see you again in the future. Dorset Vehicle Rentals

Posted 9 months ago

“Excellent value for money.”

Helpful Report

(Yeovil) - Posted 9 months ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Andy Yeovil Branch Manager

Posted 9 months ago

“Great service at Yeovil, thanks for all your help, the only thing is having to wait a week to get back your deposit, but other than that i will definitely use them again”

Helpful Report

(Yeovil) - Posted 9 months ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Andy Yeovil Branch Manager

Posted 9 months ago

“Usually the service is good. I’ve been using Bridport Car Hire for many years. But they are no longer a family owned firm. This time the service was poor. I don’t have a large data package and the small car came without a satnav. I got lost! I was given a Kia car - seats were very uncomfortable for long journeys. This time I’d give the company a poor rating, but the staff in Bridport were very helpful when I picked up and dropped off the car. I’m not sure I will use them again. It was a very stressful experience.”

Helpful Report

(Bridport) - Posted 9 months ago

Good afternoon, Apologies you felt the vehicle you hired wasn't up to standard. Unfortunately, we cannot guarantee satnavs in vehicles as each make, model & year is different. I would recommend booking a larger car next time, if you felt it wasn't comfortable to drive. I am very glad the staff in Bridport were helpful & I will pass on all your feedback to the managers. Thank you for taking the time to leave a review. Dorset Vehicle Rentals

Posted 9 months ago

“Great service , use every year for our summer holiday.”

Helpful Report

(Bridport) - Posted 9 months ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Jon Paul Bridport Branch Manager

Posted 9 months ago

“The service from Bridport team was excellent. Very friendly and helpful throughout the process of hiring the van. Also really flexible to our needs. The van drove really well and was at a reasonable price. So great to have such a brilliant local service that we will continue to use.”

Helpful Report

(Bridport) - Posted 9 months ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Jon Paul Bridport Branch Manager

Posted 9 months ago

“No problems very good”

Helpful Report

(Yeovil) - Posted 9 months ago

Thank you for your kind review, we hope to see you again in the future. Best wishes Andy Yeovil Branch Manager

Posted 9 months ago

Dorset Vehicle Rentals is rated 4.8 based on 3,122 reviews