Doorfit Reviews

Name: Doorfit
Rating: 4.69

4.7 Rating 915 Reviews

94 %

of reviewers recommend Doorfit

Company Reviews

Metrics

Info

4.7

Based on 915 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0121 523 4171

Email:

info@doorfit.co.uk

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Doorfit 5 star review on 30th January 2022

Valentin Cioana

Doorfit 5 star review on 25th February 2021

Doorfit 5 star review on 8th February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“verry happy thank you”

Helpful Report

Posted 10 years ago

“We have this on our utility door to keep our children out of the room It looks good and certainly does the job It's easy to use. Would definitely recommend this product”

Helpful Report

Posted 10 years ago

“We have this on our utility door to keep our children out of the room It looks good and certainly does the job It's easy to use. Would definitely recommend this product”

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Posted 10 years ago

“The goods were delivered promptly and in good order - time was imprtant and you met your promises. Thank you”

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Posted 10 years ago

“The lock arrived very quickly and is exactly as described.”

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Posted 10 years ago

“Goods were packaged securely and (eventually) arrived safely. The items in question were oversized, so the P&P was on the hefty side at £20 including VAT for two items that were £26. The main gripe was with the couriers UK Mail - they made an unsuccessful attempt to deliver and left a card. I then re-booked a delivery on-line for two days hence. They did not show, came the day after that and left a second card. In the end, I had to collect the items from their depot. Rather resentful at having to pay £20 carriage for two draught excluders and then have to collect the goods myself.”

Helpful Report

Posted 10 years ago

Dear Malcolm, I'm sorry to learn of the problems you experienced with the courier company. I shall report your experience to our account manager at UK Mail but I apologise on behalf of Doorfit for the inconvenience this has caused. Regarding the oversize rate, I'm afraid UK Mail is one of the few couriers who will deliver large items at relatively low cost. I understand the reason for the higher cost is due to the fact that large items have to be handled manually rather than by their automated conveyor system. Yours sincerely Robert Neil Joint Managing Director

Posted 10 years ago

“Exactly what I required, at a reasonable price.”

Helpful Report

Posted 10 years ago

“Excellent web site, found what I required easily and ordered it. Doorfit communication was excellent from start to finish. Items came as detailed and well packaged.”

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Posted 10 years ago

“Fast response and reasonable price helped us with this job”

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Posted 10 years ago

“good service”

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Posted 10 years ago

“Great customers service.”

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Posted 11 years ago

“Good and on time”

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Posted 11 years ago

“Very helpful and any problems were solved immediately and any shortfalls were dispatched immediately.”

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Posted 11 years ago

“easy to order. fast delivery. Bought 4053 152Mm Polished Brass D Handle for an internal door - bolts were a fraction long but was easily cut down to size. Overall very pleased.”

Helpful Report

Posted 11 years ago

“Wonderfull personal service&delivery”

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Posted 11 years ago

“Easy web site to navigate and very swift delivery service. Kept up to date with my order/delivery via e-mail”

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Posted 11 years ago

“Very pleased with the quick service and product. Would definately use this company again”

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Posted 11 years ago

“Was informed by telephone when the ordered product was not in stock, followed by email confirmation when goods had been dispatched. When items received, realised I'd been "silly" and ordered 2 not realising that was 2 pairs. Spoke to Paul Joiner on the phone who said no problem, that one set could be returned. As live fairly locally asked about taking item in. Visited "shop" last week. After long wait was assured that refund would be sent by cheque. Just waiting for that to arrive now. Dealt with very politely and effectively - as long as the cheque arrives!!!! Thank you.”

Helpful Report

Posted 11 years ago

“Ordered a replacement brass cupboard lock for an antique dresser and inadvertantly ordered the wrong size. My only complaint being the descriptions/measurements were less than adequate on the web-page and hence the mistake. Quick phone call and talking to the supervisor (?) couldn't be more helpful. We quickly sorted out the one needed and was popped immediately into the post with no fuss or extra hassle. Can't better the service. Excellent!”