Domex Appliance Services Reviews

4.78 Rating 1,017 Reviews
95 %
of reviewers recommend Domex Appliance Services
Merchant Metrics
Shipping & Delivery
Delivery Methods
Own Driver
On-time Delivery
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.09 out of 5
Read Domex Appliance Services Reviews

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

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0203 124 1872



Unit C, Surrey Business ParkWeston RoadGreater London

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Very efficient repair of my dishwasher today by Vladimir. Explained to me what might have caused the problem, fixed it very quickly, no mess. Domex texts you with appointment confirmation updates, you can track your repair person’s arrival time on the day and the on-the-spot payment method is simple and fast. Good on Covid safety measures too.
Posted 1 month ago
I was very surprised how brilliant the guy came to repair my fridge, not only did fix the problem they also put the food back in the fridge they also pushed it back where it should
they made my day,
Posted 1 month ago
With Domex the price is very clear from the outset. The engineer, Tsetso, who came to fix our dishwasher was very knowledgeable and thorough and fixed the problem to our satisfaction. He was very efficient and polite. Thank you
Posted 1 month ago
Alex came by today to repair my washing machine. He arrive on time adheres to the COVID-19 rules super professional and informative regarding the appliance, get the job done on time and was very respectful. Great job well done.
Posted 1 month ago
After reading domex great reviews I booked an appointment my smeg fridge freezer had been overfeeding
Engineer confirmed it only needs top up of gas but wanted £45.00diagnostic also
£45.00+£25.00 in total £115.00 top up
Of gas which doesn't come under a years warranty which is no different to refuelling a lighter of gas so no I would
Totally say an absolute rip off to say the least avoid by all means
Posted 1 month ago
Won’t verify my review. Added my Instagram name and now you want messenger as well. Very bad
Posted 1 month ago
Three weeks waiting for an appointment. Three days for parts then waiting for another appointment. Could have bought a new washing machine the amount I’ve paid over the years. Launderette fees and three children’s clothing. I need a washing machine in days not nearly a month!
Posted 1 month ago
Three weeks for appointment. Three days for parts. Waiting for another appointment. Launderette fees. Could have bought a new washing machine the amount I paid over the years.
Posted 1 month ago
Waited three weeks for appointment. Three days for parts and now I’m being told to wait for another appointment. Could have bought a new washing machine the amount I’ve paid over the years and I would have had it in days. Add launderette fees on top.
Posted 1 month ago
Dear Leana,

It is frustrating when you have to wait 3 weeks for a repair, which is not even complete.

You are right after paying so many years and given that your parts are out of stock, Domestic & General, who are the policy provider and on which behalf we act on, should've given you an alternative resolution.

However, our Head of Customer Service Graham, has been in touch and has urged Domestic & General to expedite their resolution.

I trust you understand that when Domex is NOT in charge of the decisions, it's very difficult to even influence those. Nevertheless, we are trying hard and hoping to achieve a solution which you'll be delighted by.

Kind Regards,

Ross G.
CEO & Co-Founder
Posted 1 month ago
Gabon was fantastic. He came round today to fix our washing machine. He arrived on time, was super friendly, professional and completed the job quickly and efficiently. He also complied with COVID-19 guidelines. He is an asset to Domex.
Posted 1 month ago
Florin was an absolute professional. He phoned as promised and attended on time complying with all current covid requirements. He ran through diagnostics. After that he provided honest and very professional advice.
Despite my washing machine gone beyond repair I'm quite happy with the service both from Domex online and Florin. Recommend 👍
Posted 1 month ago
We were very impressed with Daniel who repaired are fridge.He was very professional and polite.
Thank you
Posted 1 month ago
Job ref: 20390072 Engineer Vlady
Absolutely brilliant engineer did a fantastic job my freezer was repaired efficiently and I am completely satisfied. Highly recommend Vlady from Domex.
Posted 1 month ago
Youre engineer Alexis was called out to cure problem with lack of detergent during the wash. He was very pleasant and efficient,the repair was carried out quickly with no fuss. I was very pleased with the whole visit plus we reported the fault 30-09-20 and the visit was carried within the time limit given on1-10-20, very pleased.
Posted 1 month ago
The engineer Boris was very knowledgeable and took time to explain the problem,repair the appliance and make sure it was working correctly. It was a very satisfactory and I would have no hesitation in using your company again
D Smith
Job ref 203390359
Posted 1 month ago
Very pleased. The engineer, Erjon, was very thorough and polite. He explained all and found the problem with our wash machine. Excellent Service.
Posted 2 months ago
everything was right.. Alexis phoned first then arrived within 1/2 hour. put his overshoes on and sanitised himself. very smartly dressed, polite and friendly. Had the right parts with him. Fixed the machine and put it back.
Very impresive service all round
Posted 2 months ago
Exceptional from start to finish. Needed my electric oven repaired and chose Domex based on reviews.

Booking a service was simple. They were very clear on process and (fair) pricing.

Repairer arrived within allotted slot, explained the issue with my oven and fixed on the spot in double-quick time. Payment was exactly as promised with no hidden surprises.

Highly recommended and will definitely use again.
Posted 2 months ago
Excellent. I felt confident with the skilled engineers. They explained the problem and how it was resolved. The pricing system was fair and clearly explained. My initial phone contact was pleasant , polite and professional keeping me updated.
Posted 2 months ago
A first class service arrived when the said they would fixed problem,explained what was wrong with Microwave.
Posted 2 months ago
Domex Appliance Services is rated 4.78 based on 1,017 reviews