“I had an Iphone 13 pro max (358226365330686) unlocked from AT&T USA on Express Unlocks. To be very honest I was very suspicious at first on purchasing this unlock online and had no idea whether it would work or not. But to my surprise it was an excellent service. The method was quite simple with very clear instructions on what to do. There are no hidden charges and real time progress is being shared as well. It is quite cheap related to the vendors unlocking phones in the market. Its a real value to the money. It only took me around 36 hours to get my phone unlocked to all the networks hassle free that too over the air while sitting comfortably at home. They provide you with the service of checking as to which network your phone is locked to if you’re not sure. Overall I would say it was a wonderful experience and I would definitely recommend it to anyone trying to get a phone unlocked. 10/10 from my side to their services.”
“Few months before I requested to unlock my Apple iPhone 14 Pro Max IMEI: 357730388889314. I guess my phone is unlocked now. But my phone use to heat up often. Can it be solved?”
Hello Monica,
I'm glad to hear your iPhone 14 Pro Max has been successfully unlocked! Concerning the heating issue, phone heating can be caused by various factors, including extensive use, running performance-heavy apps, or even battery issues. Unlocking your phone is not related to the device's hardware performance, so it's likely that the heating you're experiencing is unrelated to the unlocking service.
That being said, here are a few tips that can help reduce heating:
1. Avoid using the phone while charging.
2. Close unnecessary apps running in the background.
3. Ensure your operating system and all apps are up to date.
4. Try to keep your phone out of direct sunlight or hot environments.
5. Check for any battery health issues.
If your phone continues to overheat, I recommend contacting Apple Support or visiting an authorized service provider for a closer look at your device as it might be a hardware-related issue. Your satisfaction is important to us, and we aim to ensure that your unlocking experience is positive without impacting your device's performance.
Best regards,
Charlotte
“Do not use, they charge £60 when you can get it unlocked for free through the company the phone is locked to. It makes it seem like it only cost £11.99 and then they charge you a further £48!!! Scam service”
Hello Samantha,
I'm sorry to hear about your concerns regarding the cost of unlocking your Samsung Galaxy A52 5G. I'd like to clarify that the initial payment of £11.99 covers the eligibility check to ensure your phone can be unlocked, and the subsequent £48 is for the standard unlocking service itself.
We strive to be transparent with our fees, and all costs are indeed outlined on the checkout page before you finalize your purchase. Since your order status is "Unlock Complete", it indicates that the service has been successfully provided.
If you still feel your phone isn't asking for an unlocking code and requires a Remote USB Unlock, this would indeed be an additional service. We want to ensure you're satisfied with the process and help you achieve the full use of your phone on the network of your choice.
Your experience is important to us, and we appreciate your feedback. If there's anything specific you'd like assistance with, please let us know so we can ensure a positive outcome.
Warm regards,
Charlotte
Hi Jose,
Thank you for taking the time to leave a review! We're thrilled to hear that you've had an excellent service experience. Your satisfaction is our top priority, and we're glad we could assist you in unlocking your iPhone 13 Pro Max from Movistar Chile. If you need any further assistance or have any other inquiries, please feel free to reach out.
Warm regards,
Charlotte
Hello Sackeria Clarke,
We're thrilled to hear you've had a great experience! It's wonderful to know the app worked seamlessly for you. If you have any more feedback or need further assistance, feel free to reach out. Enjoy your unlocked iPhone 14 Pro Max!
Best regards,
Charlotte
Posted 59 minutes ago
Hello Sackeria Clarke,
We're absolutely thrilled to hear that you've had a positive experience and that you love our app! It's great to know that our service met your expectations and worked promptly for you. If you have any friends or family who might benefit from our services, we'd be grateful if you could spread the word. Thanks for choosing us to unlock your iPhone 14 Pro Max and for taking the time to share your feedback.
Warm regards,
Charlotte
Hello Ziad Altiti,
Thank you for your positive feedback! We're thrilled to hear you had a very good experience with our service and that everything was just as described. If you ever need to unlock another phone or if you have any questions in the future, don't hesitate to reach out to us. Wishing you all the best with your unlocked iPhone 14 Pro Max!
Best regards,
Charlotte
“Direct Unlocks offers a convenient and efficient service for unlocking mobile devices. With their easy-to-use platform, quick turnaround times, and reliable customer support, they provide a hassle-free solution for unlocking smartphones. Whether you're a consumer looking to switch carriers or a business seeking to unlock devices in bulk, Direct Unlocks delivers a seamless experience.”
Hello Dorian Brown,
Thank you for leaving us a review. We're thrilled to hear that your iPhone 14 from AT&T USA has been successfully unlocked! We understand that the process involves multiple steps, including an eligibility check and the unlocking payment, all of which you've completed.
As your order status now reflects "Unlock Complete," you should be able to enjoy the full benefits of your device across different networks. Should you need any further assistance or clarification, please don't hesitate to reach out. We're here to ensure you have a positive experience with your unlocked phone.
Kind regards,
Charlotte
“The only reason I didn't give 5 star is because it takes a bit longer to unlock the phone beside that the person who helped me was really nice guy. one thing i want to add if you guys can make time ajustment to communicate with the agent it'll be much easier to make the unlock faster.”
Hello Yeneneh,
Thank you so much for your feedback and for the 4-star rating! We're thrilled to hear that our agent provided you with friendly and helpful service. We understand your concern about the time it took to unlock your Galaxy A03s and appreciate your suggestion regarding communication timings.
Please be assured that our team is continuously working on optimizing our processes to ensure faster service without compromising the quality and accuracy of the unlock. It’s feedback like yours that helps us improve.
Your Galaxy A03s should now be fully unlocked and we hope this brings great value to you. If there’s anything more we can assist you with or if you have additional queries, please don't hesitate to reach out.
Enjoy your newly unlocked phone, and thank you for choosing our service!
Warm regards,
Charlotte
“I will never use them and don't recommend them at all. After I paid three times and communicated with on numerous occasions that the codes they gave me didn't work and guess what they asked for more money to send more codes.i then just went to a local mobile shop who supplied me two codes that unlocked my phone straight away.the last two codes directunlocks supplied o e was tge same as in the local mobile shop the second was different ,so I paid direct unlocks £11.99 then £26.99 then they asked for a further £20 and still my phone was not unlocked .I got fed up with them and their dishonest behaviour.
Go to your local shop to do it I say.”
Hello Nouri Omran,
Firstly, I would like to apologize for any inconvenience you've experienced. I understand it can be quite frustrating when things don't go as smoothly as expected. Thank you for providing detailed feedback.
I see that you’ve completed the Eligibility Check and made two payments for the Standard Unlock on your Samsung S8+ from Vodafone UK. Our records show that the latest status is "Reported as Not Unlocked, waiting customer feedback". We would appreciate the opportunity to troubleshoot the issues you've encountered with the unlocking codes.
It’s important to us that you have a positive experience, and we’d like to offer our assistance to resolve this matter. Since your phone didn't ask for an unlocking code initially, it indicates that a Remote USB unlock may be necessary, which is an additional service tailored for these kinds of situations.
I understand your hesitation, but rest assured, the costs you've incurred were for distinct steps in the unlocking process, and our policy outlines that the Eligibility Check and the initial codes are necessary parts of the service. If, however, the unlock remains unsuccessful after appropriate troubleshooting, our Refund Policy covers a variety of scenarios where a refund is applicable.
I encourage you to get back to us with your feedback so we can ensure your issue is resolved promptly. We value your business and are keen on turning your experience around.
Warm regards,
Charlotte
“La comunicación es pésima, nunca responden preguntas sobre los procesos, mi desbloqueo tardó mas de dos meses, realicé cinco preguntas sobre el proceso y a la fecha ninguna fué respondida.
The communication is terrible, they never answer questions about the processes, my unblocking took more than two months, I asked five questions about the process and to date none have been answered.”
Hola Juan Fernando Rueda Acevedo, Lamento mucho tu experiencia con la comunicación y la duración del proceso. Es muy importante para nosotros que nuestros clientes se mantengan informados y se sientan apoyados durante todo el proceso de desbloqueo. Me encantaría ayudarle con cualquier pregunta o inquietud que tenga sobre el proceso por el que pasó. Veo que tu iPhone 13 Pro Max de T-Mobile USA se ha desbloqueado exitosamente, ¡lo cual es una gran noticia! Si alguna parte del proceso no quedó clara, estoy aquí para ayudar a aclararla ahora. Si bien no puedo cambiar el pasado, me comprometo a garantizar que usted se sienta más informado y satisfecho en el futuro. Si hay aspectos específicos del proceso o servicio sobre los que le gustaría obtener más información, hágamelo saber y los abordaré de inmediato. Nuestro objetivo es transformar su experiencia en una positiva. Esperamos poder ayudarle más. Saludos cordiales, Carlota
Hello Jasmine,
Thank you for taking the time to leave a review! I'm delighted to hear that our services were able to meet your last-minute unlocking needs and that you found value in what we offer. We're always aiming to be flexible and accommodating, so it's great to know that we could work with you to fit your personal needs and budget.
If you have any more questions or if there's anything else we can assist you with, please do not hesitate to reach out. We appreciate your business and look forward to serving you again in the future!
Best regards,
Charlotte
Hello Richard,
Thank you for taking the time to leave us a review. I'm delighted to hear that you are satisfied with our service in unlocking your iPhone 11 Pro Max. It's great to know that we could assist you successfully. If you need any further help or have any questions in the future, please don't hesitate to reach out to us. Enjoy your newly unlocked device!
Warm regards,
Charlotte
“Muy mala pago $70 en total y el télefono nunca ha sido desbloqueado,,y ya casi tiene un año no me han contestado ningun correo y ahora quieren que envie foto y video muy mala”
Hola Wilthembert, lamento mucho saber que no estás satisfecho con el proceso de desbloqueo. Según nuestros registros, muestra que su Motorola XT2129-1 de WOM Chile ha sido completamente desbloqueado con el código "Unlock:00000000" proporcionado. Si su teléfono no solicita un código de desbloqueo al insertar una tarjeta SIM que no sea WOM, esto podría ser una indicación de que su teléfono puede necesitar un servicio de desbloqueo remoto de USB para completar el proceso. Me gustaría ayudarle a asegurarme de que su teléfono se desbloquee. ¿Podría confirmar si ha probado el código de desbloqueo proporcionado y si tiene problemas con el mensaje de desbloqueo? Esto nos ayudará a determinar los próximos pasos para su servicio. Nos esforzamos por garantizar que todos nuestros clientes estén satisfechos y que el desbloqueo de su teléfono sea nuestra prioridad. Esperamos su respuesta para ayudar a resolver este asunto lo antes posible. Saludos cordiales, Carlota
Hello Chance,
Thank you for taking the time to leave us a positive review. We're thrilled to hear you found our service reliable and trustworthy! Rest assured that we're always here to assist with any of your unlocking needs. If you have any more questions or require further assistance, please don't hesitate to reach out.
Warm regards,
Charlotte
“Direct unlock has had money owed to me for months now after not unlocking my phone, but I am unable to access it. They also have not responded to any of the myriad of emails I’ve sent them regarding this refund. I do not recommend their services to anyone.”
“They were so helpful! I was literally able to unlock my phone in under an hour. Very few things that you need to do in order to get it unlocked so it was perfect. Better than standing in line in a shop.”
“my thoughts on Direct Unlocks
Start with the thing everyone wants to know most, price. the price was reasonable, the only part of the price i wasnt happy with was the pay this part now and then a second fee comes up after the chacks have been done, i understand its easier to work this way so if its not unlockable theres no refund but feels like a hidden fee, please include all pricing on the website. the price is still a good price.
Timing. the checks took longer than expected but after the checks where done and i payed the unlock fee the phone was unlocked and fully functional quickly. no complaint about the timing.
Customer service. i had to email about a query and the responce was with me with in the hour, this was a proper responce and not a automated responce so relitivly happy with the customer service
Would i use again. Yes it does everything written on the box, unlocked the phone at a reasonable price, i dont need anything more than that and im happy with the speed and price”
