“I was in a hurry to get my iPhone 11 unlocked and was looking online came across this site which seemed totally legit, well I paid $28 on February 10th for the eligibility check not knowing I’d have to pay more money out, once it came back a minute later they could unlock it they charged me another $42 to start the unlock. I did everything I could on my end now I’m sitting here with no extra money and I’m still without use of that phone. After looking into this so called company I realize that this was more likely a scam just to get my money. Whatever you do, DO NOT use the bum’s they aren’t here to help they are only a bunch of scammers. I wish there was a way to get rid of them. I’d definitely make sure they didn’t take anyone else’s hard earned money.”
Hello,
Thank you for leaving your review, and I'm sorry to hear about the frustrations you've experienced with the unlocking process of your iPhone 11. I want to assure you that our intention is always to provide a transparent service and it's distressing to hear you've felt otherwise.
Regarding the charges, it's standard for our service to first conduct an Eligibility Check to ensure your phone can be unlocked, which is the initial $28 payment you made. Once eligibility is confirmed, the actual unlocking process requires further work and this is why the additional $42 was necessary as you experienced on February 10th. All costs and steps are outlined on our checkout page before any payment is made to ensure that our customers are fully aware of the service process.
If you've completed your part and are awaiting the final unlock, I would like to help move things along for you. If your order status is still awaiting payment, it sounds like the final stage might still be pending, and I encourage you to complete the process so we can get your phone unlocked and fully functional for you.
Without your IMEI, I'm unable to directly address your order, but I highly suggest using the Live Support feature in your tracking page to get real-time assistance and resolution to the problem. Our team is keen to assist you and make sure you're able to use your phone as soon as possible.
If there is anything more I can do to improve your experience, please let me know. We're here to ensure that you receive the service you've paid for and are satisfied with the outcome.
Best regards,
Charlotte
“Criminals liars and fat mouths! I am so disgusted by these people and how they are even still doing this to people. After nearly $100 I still don’t have an unlocked phone or an answer or anyone to even speak to. I guess that maybe in 45 days I’ll get my money back from my card company which shouldn’t even have to go through the trouble. All I know is if it were me doing this on the Internet, I would be indicted by morning! Cuffs for everyone! Total trash who’s mom’s were probably total trash!”
Hello Dennis,
I'm truly sorry to hear about the frustration and disappointment you've experienced. We absolutely value your feedback and take it seriously, as our goal is to provide trusted and satisfactory services to all our customers.
I understand that you have been refunded the £35.00 for the Standard Unlock, and I would like to reassure you that your concerns are being addressed with utmost priority. We aim to resolve issues and any misunderstandings as quickly as possible. Our team is committed to providing assistance and making sure that customers have a clear understanding of the process and the current status of their orders.
For your iPhone 14 Pro, it seems like there have been some complications with the unlocking process. Since the status is "Already Refunded," it indicates that we have taken steps to resolve part of the issue financially. If your iPhone meets the necessary criteria, we may still be able to assist you in the unlocking process, moving forward from where things stand.
Please know that we are here to help you through each step and to improve your experience with us. We would appreciate the opportunity to discuss this further and find a suitable resolution for you.
Best regards,
Charlotte
Hello,
I'm truly sorry to hear that you've had a less than satisfactory experience. I would like to assure you that the unlocking process involves an initial Eligibility Check followed by an actual Unlocking Payment. All our costs should have been clearly outlined on the checkout page prior to the completion of your purchase.
Regarding the status of your unlock and the difficulties in communication, I'd like to help resolve this as quickly as possible. Could you please provide me with the IMEI number of your phone so I can look into your order? Without this information, I'm unable to address your specific concerns.
To expedite the resolution, I also suggest using the Live Support feature on your tracking page – our team can then directly assist with any issues related to your order.
I'm here to make sure we get this sorted out for you, so please let me know your IMEI number or use the Live Support option at your earliest convenience.
Thank you for bringing this to our attention, and I look forward to resolving this promptly.
“This is a total scam. After two payments totaling about €100, they did not unlock my phone in several months, did not respond at all to my several emails (ecxept for one automatically created general response, without actual content), and still had the audacity to challenge my credit card dispute and even blatantly lie in their (clearly automated) response to it! It seems clear that this scam just collects the money of people who do not have the time or energy to properly complain and raise dispute about it.
This is one of the worst rip-off-schemes I have ever come accross with; everyone stay away! And You guys behind Directunlocks, SHAME on You!”
Hello,
I'm very sorry to hear about the inconvenience and frustration you've experienced. We always aim for a smooth and efficient unlocking process, and it appears we have not lived up to those standards in your case.
Regarding the emails, please be assured that we strive to answer all customer communications promptly and thoroughly, and it concerns us that you felt your response was automated and lacked substance. Sometimes high volumes can lead to delays, but we do take customer feedback seriously and are always looking for ways to improve communication.
As for the payments, the initial cost covers the eligibility check required for all phones, which is outlined on the checkout page before purchase. If an unlocking payment is still pending, it may be due to the initial eligibility check results. To assist you further and resolve this matter to your satisfaction, the order status and all related information need to be reviewed.
Unfortunately, without your IMEI number or order reference, I cannot access your case details. Can you please provide this information or use the live support on your tracking page? Our team will then be able to assist you more effectively.
Again, I sincerely apologize for any inconvenience and thank you for your patience. We are here to help and want to make things right.
Best regards,
Charlotte
“Direct Unlocks starts out by saying its only 28$ but on close reading that is just an eligibility check. Makes sense I guess. After they tell you it will be 6 hours to unlock and you pay another 45$ to start the process the time frame immediately jumps up to 4 days. After 4 days comes and goes they apologize for the delay and say its going to be a little while longer and the wait goes up to 7 days this time. After this 7 days is up they assure me that they are now prioritizing my case it will be resolved in a few short days. As of now I am another 7 days past this new deadline bringing up the total to 18 days without an unlocked phone and 73$ lighter. Not the most impressive or helpful service I have received to date.”
Hi there,
Thank you for sharing your feedback with us, and I'm truly sorry to hear about the delays you've experienced in unlocking your phone. We understand how important it is for you to have your device unlocked in a timely manner, especially after paying for the service.
The initial payment of $28 is for the eligibility check which is a necessary step to ensure that your phone can be unlocked. As outlined in our terms and conditions:
> "3.1 All of the services offered on this website are entirely legal in Europe and North America."
The additional $45 unlocking charge is initiated once eligibility is confirmed and the process starts as mentioned in the description of the service.
We aim to meet the estimated delivery times, but sometimes delays can happen due to a variety of factors outside of our control, and we understand how frustrating that can be. We do, however, prioritize cases that go beyond their expected timeframe to ensure they are resolved as quickly as possible.
We truly appreciate your patience and would love the opportunity to make things right for you. If you could provide your IMEI number, I'll be able to check the status of your unlock and provide you with an update.
If there are any further concerns or something more we can assist you with, please reach out to us through Live Support on your tracking page for immediate assistance.
We're committed to your satisfaction and hope to resolve this to your expectations soon.
Best regards,
Charlotte
“This company advertised 6 hour unlocks then after you pay one fee it comes back and says 8 days to unlock and you have to pay another fee to continue unlock and then when they don't unlock your phone after 8 days of waiting they won't refund your money and stop replying to emails. It's another online unlock scam don't waste your time or money with these crooks”
Hello,
I'm really sorry to hear about your experience and any confusion caused. The delivery times we provide are based on previous statistics and are intended as a guideline rather than a guaranteed timeframe, as mentioned in our terms (6.1). It’s also important to note that the unlocking process involves two stages: an Eligibility Check and the actual Unlocking Payment, which are outlined on our checkout page before the purchase is finalized (7.3).
I understand it can be frustrating, but I assure you our aim is to provide a quality service, not to mislead our customers. I'd be happy to look into this further for you. For me to access your order details and assist you effectively, could you please provide your IMEI number? That way, I can check on the status of your unlock and find the best solution for you.
You can also reach out to our Live Support on your tracking page for immediate assistance. We really appreciate your patience and look forward to resolving this matter to your satisfaction.
Best regards,
Charlotte
“After paying what they initially asked for they kept asking for more money... Ended up paying $97 and they finally said they cannot unlock the phone and they cannot refund my money, instead these people offer me a credit to unlock other phones. Wrote two emails (*******@directunlocks.com) never answered. These people are internet Scammers and shout be reported.”
Hello,
Thank you for getting in touch and sharing your concerns. I’m genuinely sorry to hear about the frustration you’ve experienced with the unlocking process for your Motorola G Pure. I understand how disappointing it can be when things don’t go as expected, and I'm here to help clarify the situation and support you in the next steps.
You've mentioned making payments for the Eligibility Check and the Standard Unlock, and it seems the order status is indicating "Hard-Locked." As per our terms, when a phone is hard-locked, meaning it cannot be unlocked using codes, we cannot offer a cash refund but instead issue a credit note. This credit can be used towards any future unlocking services, providing you with flexibility for different devices.
Since your Motorola G Pure did not request an unlocking code, a Remote USB Unlock service would indeed be the next step. However, as you've already received a credit note, you can apply this credit to the Remote USB Unlock service to proceed with the unlocking process.
I understand that this may not have been the outcome you were expecting, but our aim is to work with you to ensure your device is unlocked. If you'd like to go ahead with the Remote USB Unlock or have another device in mind, I'd be happy to assist you in utilizing your credit.
Regarding your emails, I apologize for any delay in response – our support team works hard to reply to customer queries as quickly as possible. I will ensure your emails are looked into promptly, and we'll strive to address any remaining issues or questions you have.
Your experience is important to us, and we appreciate your patience as we work through this together. If there’s anything else I can do for you, please don’t hesitate to reach out.
Kind regards,
Charlotte
“Do not use this service. When you order the service for $30 this is in fact just for an eligibility check. Having completed the check you are then presented with a requirement to place a second order costing $40 to complete the unlock.
Company does not disclose any of this until you have placed your initial order.
Whole thing is fraudulent in my view and designed to con more and more payments from customers. I have asked for a refund of the initial fee but suspect this will not be forthcoming. AVOID USING THIS COMANY.”
Hello,
Thank you for sharing your concerns with us. I understand it can be frustrating when there are unexpected steps in the process. I want to clarify that the initial payment you made was for a mandatory Eligibility Check, to ensure your phone can be unlocked. This is a standard procedure, and as outlined in our terms, the costs for each service are mentioned on the checkout page before purchase.
Once the Eligibility Check is completed and confirmed that your phone is eligible for unlocking, a separate Unlocking Payment is required to proceed with the unlocking service. This two-step process is in place to ensure that we only move forward with unlocking phones that can successfully be unlocked, thus saving time and unnecessary costs if the phone doesn’t meet the criteria.
I apologize if this wasn’t clear at the beginning, and I understand why that would be upsetting. I’d encourage you to carry on with the process as we are committed to unlocking your phone. Your satisfaction is important to us, and converting your experience into a positive one is our goal. If there's anything specific you're concerned about, please don't hesitate to contact our Live Support through your tracking page for personalized assistance, and we'll be happy to help guide you through to completion of your service.
Best Regards,
Charlotte
“SCAM SCAM SCAM!! NOTHING MENTION ABOUT 2ND PAYMENT!! AFTER WAITED OVER A WEEK THEY CAME BACK AND SAID MY PHONE CAN'T BE UNLOCK! THEY WON'T GIVE THE MONEY BACK!! SCAM FROM THE UK!!!”
Hello Nga Huynh,
I'm sorry to hear about your frustration with the unlocking process of your Samsung Galaxy S22 5G. I assure you that transparency is very important to us and we make sure all costs are outlined on the checkout page prior to purchase. As our terms state, the unlocking process involves two payments: an Eligibility Check and the actual Unlocking Payment, which you have completed.
Your order status currently shows as "In Process" and is 99% complete, meaning the unlock should be completed imminently. I understand it can be disappointing to wait, but we are working to complete your request as quickly as possible.
If your Samsung doesn't prompt for an unlocking code with a non-AT&T SIM card, we do have a provision for a Remote USB Unlock as an alternative method. This service is an additional option for such cases.
We value your business and our goal is to resolve this issue to your satisfaction. Please hang tight for the completion notification, and I'll be here for any further assistance you might need.
Best regards,
Charlotte
“everything went wrong with my order,
It wasnt made clear at the begining that there would be 2 payments.
My unlock code didnt work, my phone asked for a 16 digit number and they sent me a 8 digit number after over a month.
They said they would try again but i never heard anything else from them after numerous emails.
Terrible company, would never use again.”
Hello,
I'm sorry to hear your experience with us hasn't met your expectations. It's important to us that our customers have all the information they need upfront, and I'm concerned to hear there was confusion regarding the payment process. As stated in our terms and conditions, "7.3 'Pre-orders' also referred to as 'Eligibility Checks'... If you decide not to proceed with the unlocking payment, we cannot refund the cost of the Eligibility Checks, as we have already performed the service."
Regarding the unlock code, I can understand your frustration with receiving a code that did not work and the subsequent lack of communication. Our policy under "Incorrect Unlocking Code" ensures that you would be eligible for a refund if, after working with our technician, the code still fails to unlock your phone.
Your situation is certainly not typical, and we would like to resolve it as efficiently as possible. Please provide us with the IMEI number of your device via our Live Support on your tracking page, as this will enable us to locate your order and address your concerns in detail.
We’re here to help and we hope to turn your experience around.
Kind regards,
Charlotte
Hi Adam Wells,
I'm truly sorry to hear about the trouble you've experienced with our unlocking service. I understand how frustrating this must be for you, and I would love the opportunity to help make things right.
I can see that you've made two payments for the Eligibility Check and the Standard Unlock on your Pixel 7. You mentioned the status is "Hard-Locked"—as per our refund policy, we usually issue a credit note for hard-locked devices which can be used against any sim unlocking service in the future.
While I'm unable to issue a direct refund, I'd be happy to assist you further in possibly using your credit note on our other services, or we could investigate what went wrong with the unlocks and see how we can resolve this moving forward.
Please reply directly and let's work together to improve your experience with us.
Best regards,
Charlotte
“STAY AWAY FROM THIS COMPANY.THEY ARE FRAUD
Beware of this company they advertise one amount and ask for twice more to do the service and it’s non refundable
If they screwed u over like the did with me, u can claim the money back through your bank as fruedent charge and your bank should be able to offer u a refund
STAY AWAY FROM THIS COMPANY THEY ARE FRAUD”
Hi Victor,
I'm sorry to hear about your dissatisfaction with our service. I understand your concerns about the payment structure and would like to clarify why there is an additional cost. At Direct Unlocks, the process to unlock a phone like your NOKIA X100 from MetroPCS USA involves two steps: the Eligibility Check, which you have already paid for, and the actual Unlocking Service. These costs are indeed outlined on the checkout page before purchase.
Since your order status shows that you've only paid for the Eligibility Check and are awaiting the Unlocking Payment, I encourage you to continue with the process to successfully unlock your device. The Eligibility Check ensures that your phone is eligible for unlocking, and the subsequent payment will complete the service.
We are committed to transparency and customer satisfaction, as detailed in our terms and conditions and refund policy, and would love the opportunity to resolve this situation for you. Please consider following through with the unlocking payment to allow us to unlock your phone successfully.
Best regards,
Charlotte
“Pure organized scam . They don’t unlock phones . You’ll get e message after a month saying that your carrier rejects your request.
And they won’t refund you either!!!!!”
Hi there,
I'm sorry to hear that you're not satisfied with your experience. We always aim to provide a clear and efficient unlocking service, and I understand how frustrating it can be when things don't go as expected.
Regarding the message about the carrier rejecting the request, this can sometimes happen for reasons outside of our control. Our team works hard to meet the unlocking criteria set by carriers, but on rare occasions, a request may be declined by the network.
As for refunds, our policy is designed to be fair and transparent. You mentioned that your order status is "Pending iCloud Unlock", which indicates that your order is still in process. The initial payment you've made for the Eligibility Check is outlined clearly as non-refundable, because we have already performed that service (as detailed in point 7.3 of our terms and conditions).
I encourage you to let the process complete, as many orders do successfully go through. If your unlock falls into the category of our "Eligible for Refund" situations, we’ll definitely honor our refund policy.
If you have any further concerns or need additional support, please feel free to reach out. We are here to help and want to ensure you're satisfied with our service.
Thank you for your patience and understanding.
Best,
Charlotte
“Stay well clear of these bunch of thieves, they took my money could not unlock my phone after 7 days of them trying even though on their website it says it would take between 0 and 22 hours and if they couldn’t unlock my phone I would be entitled to a refund. They pawned me off with a credit note when I emailed them asking for a refund not a credit note they refused to answer me. Bunch of thieves.”
Hi Andrew,
I'm very sorry to hear about your experience. I see you've endured some delays and I can understand how frustrating this must be, especially when you were expecting a swift unlock process. Our website does provide estimated time frames based on previous unlocks, but occasionally, there can be unforeseen delays which are outside of our control.
Regarding the refund, as per our policy, if a phone is determined to be 'Hard-Locked', a credit note is issued which can be used against any future sim unlocking service on our site. Although I realize this isn't the outcome you were hoping for, I hope you can find value in using the credit note for a different service or device in the future.
If there's anything specific you'd like to discuss or if you have any more questions, please don't hesitate to reach out. My goal is to help you reach a satisfactory resolution.
Best regards,
Charlotte
Hello,
I'm genuinely sorry to hear that you've had a less than satisfactory experience. It's never our intention to make our customers feel as though they are not being heard or helped. We strive to provide transparent and effective unlocking services for all of our customers, and we're eager to resolve any issues you've encountered.
We’d like to look into this for you and assist you further. Since I don’t have your order details, could I kindly ask you to provide your IMEI number or use the Live Support feature on your tracking page? This will help us identify your order and address your concerns appropriately.
Once we have your information, we'll do everything we can to ensure you're assisted to the best of our ability. Your experience matters to us, and we're committed to turning this around for you.
Best regards,
Charlotte
“Hi. This company is a scam. I paid for my unlock in June and have yet to receive it. I’ve been trying to contact them for a refund but they stopped replying to my emails since August. DO NOT USE THEM. I’ve had better success with CellUnlocker.”
Hello,
I'm truly sorry to hear that your experience with our service hasn't met your expectations. I understand how frustrating delays can be, especially when it comes to unlocking your device. I'd really like to help make things right.
Could it be possible that you have an outstanding payment pending for the unlocking process? As mentioned in our terms, an initial Eligibility Check is required, followed by an Unlocking Payment. I'd be happy to look into your order status and assist further. However, without your IMEI number, it's difficult for me to address your specific concerns or locate your order in our system.
To provide you with the best support, please reply with your IMEI number, or use the Live Support feature on your tracking page. Our team is keen to resolve this promptly and ensure a more positive experience.
Warm regards,
Charlotte
“After I paid the full price more than a week ago, still waiting for the solution. I cannot reach real customer service! Already written a couple of emails but only the same pre-written auto-reply (See pic below) I've received. No telephone number is available for assistance, no chat box is available, and there is no chance to reach them at all.
There are other trustful unlocking services are available on the market with real customer service and faster service time! If you don't want to risk your money and need quick service AVOID DIRECT UNLOCKS! ABSOLUTELY NOT RECOMMENDED!”
Hello there!
I'm truly sorry to hear that you've been waiting longer than expected and that you've encountered difficulties reaching out for updates on your order. I understand how important it is to have a working solution and timely communication.
It seems there might have been an unusual delay in your case, as our team has a track record of striving to fulfill orders as outlined in our service delivery times (section 6.1). We definitely don't want anyone feeling left in the dark.
I would love to assist you further and ensure that your issue is escalated to our support team for immediate attention. However, I'll need your IMEI number to identify your specific order and check its status. Please use the Live Support on your tracking page so we can resolve your problem promptly.
Our goal is always your complete satisfaction and I'm here to make sure we achieve that. We appreciate the opportunity to rectify this for you.
Best regards,
Charlotte
Hello Rigoberto,
Thank you for taking the moment to share your experience. I'm sorry to hear that the unlock process for your iPhone 11 has taken longer than expected. I can understand that waiting can be frustrating.
I noticed from your records that you've successfully completed the Eligibility Check for your T-Mobile USA iPhone 11, which is great news! You're now at the stage where you're awaiting the Unlocking Payment to proceed.
I'd like to assure you that all the costs are outlined on the checkout page before purchase, and as stated in our Terms and Conditions, service delivery times are variable. I would be happy to review the status of your order and see how we can expedite the unlock process for you.
Please consider continuing with the process so we can help unlock your iPhone 11. Our team is keen to have this resolved and provide you with the service you've been looking forward to.
Let us get this moving for you!
Warm regards,
Charlotte
“Is a evident SCAM, they say that phone is in LOST mode and is completely false, i provide official report with CLEAN mode and they don't refund the money.”
Hello,
Thank you for taking the time to share your concerns with us. We understand that you are frustrated about the service provided, particularly with regards to the lost mode status of your phone. In order to assist you further and resolve any discrepancies, we would need to verify the details of your order, including reviewing the official report you have mentioned.
Could you please provide the IMEI number associated with your service request? Without an IMEI or order reference, it’s challenging for us to address your specific issue. You can easily provide this information through the Live Support feature on your tracking page, where our team is ready to help you.
Our goal is to ensure customer satisfaction, and we'd like to make sure we clear up any misunderstandings about the status of your phone and move towards a positive resolution.
Best regards,
Charlotte
Hello there,
I'm really sorry to hear that you're experiencing issues with your unlock order. I want to ensure we resolve this for you as promptly as possible. I can see that you've made two payments, one for the Eligibility Check (£23.99) and another for the Standard Unlock (£30.00) for your iPhone 13 Pro on the Cricket USA network.
According to our records, your order has been in process and is currently 99% complete, so it should be finished very soon. I understand the delay has been much longer than expected and this is not our standard practice. Delays are very rare, and I apologize for any inconvenience this has caused you.
To assist you further and make sure we complete your order to your satisfaction, could you please provide us with your order number? This way, we can look into the specific details and expedite the completion of your unlock process.
Your experience is very important to us, and we're committed to turning this situation around for you. Please respond with your order number so we can take the necessary steps to resolve your issue.
Thank you for your patience and understanding.
Best regards,
Charlotte
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