“These people are scammers. Won't answer emails, no progress has been made in unlocking my phone and they have made me waste precious money. I hate this company if that's what it actually is. Avoid at all costs. Don't make the same mistake I've made.”
Hello,
I'm really sorry to hear that you've had a frustrating experience with us. I assure you that we aim to deliver the best service possible and we want to address any issues promptly. Providing your IMEI would help us locate your order and review the status. If there has been no progress, it may be that we are awaiting further payment for the unlocking process as our service involves an Eligibility Check first, followed by an Unlocking Payment as outlined in our terms.
Please use the Live Support on your tracking page which is the quickest way to reach out to us, this way we can immediately look into this and ensure any problems are resolved. We truly value your business and want to make this right.
Best regards,
Charlotte
Hello! I'm really sorry to hear you're frustrated with the costs. I want to clarify how our unlocking process works. Initially, an Eligibility Check is required which has a fee. This determines if your phone can be unlocked and if it meets the necessary criteria. Following this, if your phone is eligible, there's an Unlocking Payment. We're upfront about these fees on our checkout page before any purchase is made.
I understand that the costs might seem high, but we strive to provide a valuable service. If your order status is awaiting payment and you wish to proceed, completing the unlocking process can free your phone from network restrictions. I encourage you to use the Live Support in your tracking page for any assistance; they can help ensure a smooth experience.
Lastly, if you need to locate your order and discuss specifics, having your IMEI will help us greatly. If you can provide that, we'll do our best to address your concerns directly. Thank you for reaching out, and I hope we can turn your experience around.
“SCAMMERS Alert! don't fall for the cheap price quote!! be sure that you will get another bill to pay - normally 3 times higher, in order to unlock
and that's after you already paid that cheap price quote!
if you refuse to pay the extra payment - NO MONEY BACK!
also don't believe all the trustilot "great" reviews - they are mostly fake!
if you still think of purchasing, pay with a CREDIT CARD, so at least you'll have someone to contact..”
Hello Yaniv,
I'm sorry to hear that you’re feeling uncertain about the unlocking process. I want to assure you that with Direct Unlocks, all costs are indeed outlined on the checkout page prior to purchase. The initial amount you paid was for the Eligibility Check, which is a necessary step to ensure that your Galaxy A53 5G can be unlocked from TracFone USA. As per our terms, the Eligibility Checks are non-refundable, but I can confirm that you've been refunded for this payment.
To proceed with the unlocking, the next step would be the Unlocking Payment. This can only be determined after the Eligibility Check is completed. If your phone doesn't prompt for an unlock code when a non-TracFone SIM card is inserted, a Remote USB Unlock service, which is suited for Samsung devices, would be required.
We highly value honest and genuine feedback and take measures to ensure the integrity of our reviews. Paying with a credit card is indeed a safe way to approach online transactions, providing you with additional protections.
If you have any further concerns or need clarification on the process, I'm here to help you through it.
Best regards,
Charlotte
“After making both payments and passing the eligibility check, they gave me incorrect unlock code. I sent the videos they asked for showing incorrect unlock code, its been two months of trying to get the correct code and they don't even answer emails. Total SCAM. And their service isn't cheap.”
Hello,
I'm really sorry to hear about the difficulties you've encountered with the unlocking process and the lack of response to your emails. It's important to us that each customer's concerns are addressed and resolved appropriately.
As per our Refund Policy, you are eligible for a refund if, after working with our technician, we cannot get the code to work. Since you've mentioned sending the required videos showing the incorrect code, this should be sufficient for us to move forward with rectifying the situation.
I'd like to ensure that this is resolved to your satisfaction as soon as possible. Could you please provide your IMEI number? This will help us locate your order and expedite the review process.
In the meantime, for immediate assistance, I encourage you to use the Live Support feature on your tracking page. They will be able to pull up your order information and assist you directly.
We value your business and feedback, and our goal is to turn this experience around for you.
Thank you for bringing this to our attention.
Best regards,
Charlotte
“I've ordered IPhone unlock on February 3rd 2022. The first few weeks unlocking process was going well, until it stopped on 99%. I've contacted Direct Unlocks on March 4th 2022 and received an email stating: "As soon as we get an update back for a service resuming for your carrier / model combination we will email you". Since then my phone is still on 99% and estimated 7 days remaining. I've contacted Direct Unlocks on April 12th 2022, November 27th 2022, March 7th 2023 and March 8th 2023 but received ZERO ANSWER. WHAT A JOKE, WHAT A SCAM. ONE YEAR AND MY PHONE IS STILL LOCKED. DO NOT TRUST THEM. THEY DON'T EVER HAVE THE DIGNITY TO ANSWER THE EMAILS.”
Hello,
Thank you for reaching out and sharing your concerns. I sincerely apologize for the lack of communication you've experienced and understand how frustrating this must be. Typically, our unlock process progresses smoothly, but it seems there's been a significant delay in your case which is far from the standard service we aim to provide.
We greatly appreciate your patience and want to assure you that your situation is being taken seriously. We are committed to resolving this for you as quickly as possible. While I understand that the delay is disappointing, I can assure you that Direct Unlocks operates with integrity, and we are certainly not a scam.
I'd like to look into your order status immediately and get back to you with an update or a solution. If you could send us your order details through our website or the customer service email, we will prioritize your case and respond to your concerns thoroughly.
Once again, I apologize for this inconvenience and appreciate your understanding as we work to rectify this situation.
Best regards,
Charlotte
Hello Maria,
I genuinely apologize for any inconvenience caused by the delay. While we strive to meet the estimated delivery times, they are guidelines based on previous unlocks and can sometimes vary due to factors beyond our control.
I'm pleased to inform you that your iPhone 11 has been successfully unlocked from Claro. You should now be able to use it with the network of your choice. If you haven't already, please follow the simple instructions sent via email to finalize the unlocking process.
Should you need further assistance or if you're encountering any issues, please don't hesitate to contact us. We're here to ensure that you're fully satisfied with our service.
Thank you for your patience and understanding.
Best regards,
Charlotte
“This is scamming website, lock you credit/debit cards. If not they’ll continue taking money from your card till they drain it, they not legit, they don’t do any unlocking services, bunch of scammers. They’ve taking over $80 from my account and have no phone number to reach them. Their reasons for not refunding is a page long than a two liner for when they refund. They are thieves.”
Hi there,
I'm really sorry to hear about your dissatisfaction with the service. I can assure you our intention is never to take money without providing the service offered. We always aim to be fully transparent with our charges and the services we provide, which are indeed legitimate.
Regarding the charges, all costs associated with our services are outlined clearly on the checkout page before you complete your purchase. The initial eligibility check for all phones is required, followed by an unlocking payment should you wish to proceed. If your status is awaiting payment, it would mean the eligibility check has been completed and we're ready to move forward with the unlocking process once the final payment is made.
I understand the importance of trust and we would love the opportunity to rectify the situation. To address your specific concerns, we would require your IMEI number to locate your order and assist you further. Since you haven't mentioned your IMEI here, please use the Live Support feature on your tracking page to reach out to our team directly. They will be more than happy to guide you through the next steps and ensure your experience is improved.
Again, I apologize for any inconvenience or frustration caused. We value your business and feedback, and hope to resolve this matter to your satisfaction.
Best regards,
Charlotte
“BAD experience! they quote $29 for instant unlock - no stars or any other catch, BUT AFTER PAYMENT once the phone is checked ("Up to 5 minutes") they say that the phone is "eligible for for an unlock" and ask for another $65 as "Final Payment" to release the network unlocking codes. to me it seems like nothing but a scam. unpleasant fraudulent experience. GIVE ME MY MONEY BACK!”
Hello Mohammed,
I'm truly sorry to hear that your experience with us hasn’t met your expectations. I do want to clarify some details about our unlocking service to ensure that there's a clear understanding of the process.
You’ve correctly paid $28.00 for the Eligibility Check, which is the initial step to ensure that your ONEPLUS Nord N20 5G can be unlocked from the MetroPCS USA network. As outlined on our checkout page, there are indeed two payments required: one for the Eligibility Check and another for the actual Unlocking Service. The Eligibility Check is an essential part of our service that we perform to confirm that your device can be unlocked.
Since your order status shows "Only paid for Eligibility Check, awaiting Unlocking Payment," the next step to proceed with unlocking your phone is the final payment. We do understand that the additional cost might come as a surprise, but we ensure all costs are outlined before the purchase is completed.
If you are willing to proceed with the unlocking process, the results will certainly be worth it. The unlocking will allow you to use your phone freely with any network, providing long-term benefits. Remember, this is not a recurring cost but a one-time investment to unlock your device.
However, I noticed that you were issued a credit note, which means that you can use this for any sim unlocking service in the future if you decide not to continue with the current unlocking process.
We are committed to offering a legitimate and effective unlocking service. If my explanation doesn't resolve your concerns or if there's anything specific you're unhappy with, please provide some more details so we can address your issue appropriately.
Best regards,
Charlotte
“DO NOT USE THEM!!! They take your money and ghost you. My first contact, they responded it’s “taking longer” and after 4 more months with STILL NO UNLOCK, and continuous attempts to contact them, they still have no responded. The only option provided is email. Nothing at all. It’s complete sh*t. DO NOT USE THEM! It’s been 120 days since payment. SCAM”
Hello,
Firstly, I want to express my sincerest apologies for the frustration and inconvenience you've experienced. It's clear we've not met your expectations, and for that, we're truly sorry. Your feedback is invaluable in helping us improve our service.
Regarding the delay, please understand that sometimes unlocking can take longer due to various reasons that might be outside of our control. However, we're committed to ensuring every customer has a positive experience, and we certainly haven't forgotten about your order.
Could you please provide us with your IMEI number or order reference? This will help us to locate your order and investigate the delay further. For immediate assistance, please utilize the Live Support option available on your tracking page, as our team is eager to resolve this matter for you.
Thank you for your patience, and we look forward to turning your experience around.
Best regards,
Charlotte
“Total Scam. They take a fee to check if you phone can be unlocked.....then tell you they already have the unlock codes and ask for more money....then after 11 days they say oops sorry we lied, but you can't have your money back! You have been warned!”
Hello,
I'm really sorry to hear about your dissatisfaction with the process. It looks like there has been a bit of confusion regarding the service we provide. To clarify, the initial payment you made was for the Eligibility Check to ensure your phone can be unlocked. This check is essential and is standard for the unlocking process.
After the Eligibility Check, if your phone is eligible for unlocking, you would typically proceed to the Standard Unlock service for which there is an additional cost, as outlined clearly on the checkout page before any purchase is made.
I understand you're upset about the situation, especially with the wait and subsequent communication you received about not being able to unlock your Galaxy S23 Ultra with an unlocking code. As per our terms, in cases like this where the phone doesn't request an unlocking code, a Remote USB Unlock method is offered as an alternative solution.
Given that your payment for the Standard Unlock has already been refunded, we truly hope you consider using the Remote USB Unlock service to achieve the desired result for your Galaxy S23 Ultra. We apologize for any inconvenience and appreciate your understanding in this matter.
If you have any further concerns or queries, we're here to help.
Best regards,
Charlotte
“They take your money and then ghost you. Total scammers. I can't afford a new phone with my limited income so I thought it would be cheaper to unlock an older one. They are happy to steal money from low income people and not provide a service or give a refund. Really shady to steal from poor people. I would say to steer clear of this fake business.”
Hello,
We're genuinely sorry to hear about the trouble you've had with our service. We take these concerns very seriously. To assist you further and help resolve this issue, could you please provide your IMEI number or any order reference you received? This information is crucial to locate your order and address the specific issues you've experienced.
Our goal is to provide a satisfactory unlocking service, and if there has been any confusion or delay, we're eager to rectify that. Once we have your order details, we can check the status and ensure that your service is completed as promised.
We understand the importance of staying within a budget, and our intention is never to cause financial strain. We outline all costs at checkout and ensure customers are informed about the eligibility check followed by the unlocking payment structure.
Please use the Live Support feature on your tracking page so we can help resolve your problem swiftly. We're here to help and want to turn your experience around.
Kind regards,
Charlotte
“I saw this company on a Google search amd saw they had great reviews. I paid the INITIAL check fee, which they make it seems as if you're paying to get the unlock code. You then get a message to pay an additional fee for the unlock code. I felt uneasy, but I paid the additional fee because the phone I purchased online was locked to the carrier. I waited the 5 days, and the progress bar went to 99% and got a message saying that they are needing additional time. I emailed them 3 times, to which they never replied. I honestly wanted to leave a good rating for this company, but I feel that the majority of the positive reviews are fake. STAY AWAY FROM THIS COMPANY!!!!
ONCE THEY STICK BY THEIR WORD, I WILL UPDATE MY REVIEW....AS OF 3/7/2023, MY REVIEW STANDS AS SUCH”
Hello Quintrell Wallace,
I'm truly sorry to hear about the experience you've had with our service so far. It's concerning to hear that you've felt uneasy at any point, and we truly value your feedback and aim to address any concerns.
Regarding the payment process, I apologize if there was any confusion. Our initial fee is for the eligibility check to ensure your Galaxy S23 Ultra can be unlocked. As stated on our checkout page, after this check, an unlocking payment is needed to proceed with the actual unlock. We aim to be transparent with our fees and apologize if this wasn’t clear at any stage.
I understand that waiting for a resolution and not getting a timely response can be frustrating. Delays, although rare, can occur as per section 6.2 of our terms and conditions and we're committed to resolving your issue as swiftly as possible. Please rest assured that all customer reviews are genuine, and we strive to maintain a high standard of service. We're dedicated to turning your experience around.
Since you mentioned that your phone does not prompt for an unlocking code, the next step would be to use a Remote USB unlock, which is a service tailored for situations like yours.
I would be grateful if you could allow us the opportunity to resolve this matter to your satisfaction. Please get in touch with us to discuss next steps and let us assist you in completing your phone's unlocking process.
Kind regards,
Charlotte
“Total Scams...
Scams you to pay $28 USD to "unlocking eligibility checks" under fine prints.
Once you paid, They wil ask you for ADDITIONAL $84 USD to unlock your phone.
That is a total of $112... Highest I ever heard to network unlock a phone.”
Hello there,
Thank you for taking the time to share your concerns. It seems there's been some confusion regarding the costs associated with our service, and I'd like to clarify the process to ensure there are no misunderstandings moving forward.
Initially, the Eligibility Check fee is mentioned on the checkout page before you complete your purchase. This check is essential to determine if your phone can be unlocked based on various criteria such as network, blacklist status, and financial obligations with your carrier, among others. If your phone is eligible, the unlocking process will require an additional payment, which is the Unlocking Payment.
I understand that the total cost may seem higher than expected; however, our fees reflect the comprehensive service we offer, which includes official IMEI unlocking services that are intended to permanently unlock your phone. Our goal is to provide a reliable and legal unlocking service that meets your needs.
If your phone is currently awaiting the Unlocking Payment after passing the Eligibility Check, I encourage you to continue the process to fully unlock your device. Should you have any further questions or need assistance, please feel free to contact us through the Live Support on your tracking page. And remember, without the IMEI number or an order reference, it's challenging to address the specific issues or status of your order.
We are committed to making this experience as smooth as possible for you and appreciate the opportunity to address your concerns.
Kind regards,
Charlotte
“Over three years later and still waiting.
Requested a refund of my €110 numerous times.
Now I see they've changed the name of their company to "direct unlocks"”
Hello,
Thank you for reaching out. I'm sorry to hear that you've been waiting for quite some time. I'd like to help address your concerns regarding a refund. However, without an IMEI or order reference, I'm unable to look into your specific situation. For us to provide the most accurate assistance, could you please share your IMEI number or the order details?
In the meantime, please note that our Refund Policy outlines the conditions under which a refund may be provided. If your situation meets the criteria for a refund, rest assured that we will act according to the policy to rectify the issue.
Please also consider reaching out through the Live Support feature on your tracking page, as they can immediately assist with locating and reviewing your order to ensure a swift resolution.
We value your patience and look forward to resolving your issue.
Best regards,
Charlotte
Hi there,
I'm sorry to hear that you've had an unfavorable experience. Our intention is never to make anyone feel that their concerns are dismissed or unimportant. We aim to be transparent about our services and policies.
I understand that dealing with multiple payments can be frustrating. To clarify, the initial payment is for the Eligibility Check which confirms your phone can be unlocked, which is a necessary step in the process. If your phone is eligible, then an Unlocking Payment is required to proceed with the actual unlocking service.
If your status is awaiting payment and you're considering continuing the process, I would be glad to assist you with any information you might need. Completing the unlock could provide you with the freedom to use your phone as you wish across different networks.
Please let me know if there's any question or specific issue that I can help address. If you have your IMEI number, it would greatly assist us in looking into your order details.
If there's anything else you need clarification on, don't hesitate to get in touch or use the Live Support on your tracking page for immediate assistance.
Kind regards,
Charlotte
“After 1.5 month waiting them to unlock my device and many emails asking to cancel and refund and after I write review about this scam company they cancel my order and send email to me saying they give me refund as credit not to use in the future to unlock other device so I send 3 emails asking to refund my money and telling them i do not need to use any services from them again but they not answer and not refund
they really scam and fraud company take care of them and do not place any order with them”
Hello Hossam,
I sincerely apologize for the frustration and inconvenience you’ve experienced with our service. I understand that waiting for such an extended period without a satisfactory resolution can be disappointing.
While I regret to hear that your ZTE MU5001 was found to be 'Hard-Locked' and thus could not be unlocked by our standard service, I’d like to highlight that per our terms and conditions and refund policy, 'Hard-Locked' devices are indeed eligible for a refund in the form of a credit note, as outlined in sections 7.5 and 7.10 of our terms and conditions.
The credit note issued to you is our way of rectifying the situation and can be used against any future sim unlocking service with us. Should you decide to use it for a different device, we’re eager to ensure a smooth and successful process this time around.
I recognize that this is not the outcome you were hoping for, and I hope you might consider giving us another opportunity to serve you better. If you wish to discuss alternative resolutions, please get in touch with our customer support, and we’ll do our best to assist you further.
Once again, I apologize for any trouble we may have caused and thank you for your patience and understanding.
Best regards,
Charlotte
“It's a shame they became just a SCAM company... I used their service many years ago and it was cheap, fast and worked great. I needed to unlock another phone and decided to try them again just to discovery I got scammed. They will charge you 28.00. Then they will perfor a check list to see if everything is okay. After that they will ask you to make a "Final Payment" of 48.88 to Unlock (?!?!??!?!) the phone. So I lost $28.00 and learned my lesson.....”
Hello there,
I'm sorry to hear you've had a less than satisfactory experience recently. Let me clarify things for you: the initial payment you've made covers the Eligibility Check, which is an essential step to ensure that your phone can be unlocked. This part of the process is outlined on our checkout page prior to your purchase, as per our Terms and Conditions.
Once the Eligibility Check is complete, an additional Unlocking Payment is required to proceed with unlocking your phone. We understand the total cost might have come as a surprise, but please rest assured both these costs are upfront and part of the unlocking process.
It seems your order status is awaiting the final payment to continue with the unlocking process. We'd like to encourage you to complete this step so that we can unlock your phone and help improve your experience with us.
We value your past positive interactions with our service and would love the opportunity to resolve this situation. Please provide us with your IMEI number or use the Live Support feature in your tracking page so we can ensure your concerns are addressed promptly.
We look forward to assisting you and turning your experience around.
Best regards,
Charlotte
“I have order with this fraud site directunlocks.com and for more than month not unlock my device and when asking to refund they only answer wait and extend the timer more 7 days and not refund
I send more than 10 emails asking to cancel and refund as they not unlock my device but the answer is always wait
also when you place order they asking for pay the order then after you pay they will asking you more to pay to unlock your device
they really bad and big fraud and fake service”
Hello Hossam Bedir Abushady,
I am truly sorry to hear about your frustrating experience. Our aim is to deliver efficient unlocking services and clear communication, so I definitely understand your concerns. Let's work through the issues together.
Regarding the delay, our service timelines are general estimates, and while we strive to unlock devices promptly, sometimes unexpected delays can occur, as outlined in our terms. We recognize that waiting can be inconvenient, and we greatly appreciate your patience.
As for the payment structure, indeed, there are two separate payments involved in our unlocking process – an Eligibility Check followed by the Unlocking Payment. We ensure all costs are stated clearly on the checkout page before any purchase is finalized to maintain transparency with our customers.
Since your phone is marked "Hard-Locked," which indicates that the network has applied an additional security measure, according to Section 7.5 of our terms, we provide a credit note for refunds in such cases. This note can be used for different services in the future, which might help with your ZTE MU5001 or another device you may want to unlock.
We truly wish to help resolve the situation to your satisfaction – however, a direct refund for a hard-locked phone isn't within our policy. If you would still like to continue the discussion about the available options or if there's anything specific you would like assistance with, please respond to our support emails, and a member of our team will be ready to assist you further.
Warm regards,
Charlotte
Posted 1 year ago
Hello Hossam Bedir Abushady,
I am truly sorry to hear about your frustrating experience. Our aim is to deliver efficient unlocking services and clear communication, so I definitely understand your concerns. Let's work through the issues together.
Regarding the delay, our service timelines are general estimates, and while we strive to unlock devices promptly, sometimes unexpected delays can occur, as outlined in our terms. We recognize that waiting can be inconvenient, and we greatly appreciate your patience.
As for the payment structure, indeed, there are two separate payments involved in our unlocking process – an Eligibility Check followed by the Unlocking Payment. We ensure all costs are stated clearly on the checkout page before any purchase is finalized to maintain transparency with our customers.
Since your phone is marked "Hard-Locked," which indicates that the network has applied an additional security measure, according to Section 7.5 of our terms, we provide a credit note for refunds in such cases. This note can be used for different services in the future, which might help with your ZTE MU5001 or another device you may want to unlock.
We truly wish to help resolve the situation to your satisfaction – however, a direct refund for a hard-locked phone isn't within our policy. If you would still like to continue the discussion about the available options or if there's anything specific you would like assistance with, please respond to our support emails, and a member of our team will be ready to assist you further.
Warm regards,
Charlotte
“Very bad experience. When their system doesn't work they don't refund you. They don't even answer when you try yo reach them by mail and I try many time. Just wasteful and unworthy. Probably a scam...
Très mauvaise expérience. N'utiliser pas leur service. L'outil n'a pas fonctionné et impossible de les joindre pour un remboursement malgré plusieurs relances. C'est probablement une arnaque...”
Bonjour, je suis vraiment désolé d'apprendre les problèmes que vous avez rencontrés avec notre service et les désagréments que cela a causés. La satisfaction du client est extrêmement importante pour nous et nous nous efforçons de résoudre tout problème rapidement. Concernant les remboursements, comme indiqué dans notre politique de remboursement, il existe certaines conditions dans lesquelles les remboursements sont accordés. Par exemple, des codes de déverrouillage incorrects ou un échec de nos services Premium donnent droit à un remboursement. Cependant, je comprends que vous ayez rencontré des difficultés à joindre notre équipe d'assistance, ce qui est préoccupant, et j'aimerais m'assurer que votre problème est résolu. Pour vous aider davantage et comprendre pourquoi l'outil n'a pas fonctionné pour vous, il est essentiel d'avoir les détails de votre commande, notamment le numéro IMEI. Sans ces informations, il nous est difficile d'identifier votre commande et de comprendre exactement ce qui n'a pas fonctionné. Je vous encourage à utiliser l'option Live Support sur votre page de suivi pour une assistance en temps réel. Notre équipe est impatiente de résoudre votre problème et de vous guider à travers toutes les étapes nécessaires pour garantir un résultat plus positif. Encore une fois, je m'excuse pour toute frustration que vous avez ressentie. Veuillez nous contacter via Live Support afin que nous puissions répondre directement à vos préoccupations. Cordialement, Charlotte
“Scam!!! This company falsely claims to be working on your unlock, but just take your money!!
DO NOT USE THIS WEBSITE!!
THE POSITIVE REVIEWS ARE FAKE TO GET BUSINESS”
Hello,
I'm genuinely sorry to hear you feel this way and that your experience has not met your expectations. I assure you that our team works diligently to provide legitimate unlocking services, and customer satisfaction is a top priority for us. If there's any specific issue you're facing or if there is any confusion regarding the process, I'm here to help clarify.
Regarding the unlocking process, please understand that our service involves an eligibility check followed by an unlocking payment, as outlined on our checkout page. If your order is awaiting the unlocking payment, we encourage you to proceed to ensure the completion of your phone's unlock.
We value your feedback and would like to learn more about the problems you've encountered to seek a resolution. If you'd be willing to share more details or have any questions about the process, please don't hesitate to reach out to our Live Support through your tracking page, so we can address your concerns more effectively.
If you have an order with us, could you please provide the IMEI number? Without the IMEI or a reference, it's challenging to address specific concerns, but we're ready to assist you as soon as we have the necessary information.
Kind regards,
Charlotte
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