“Scam!!!! When you start ordering unlock code, you enter the phone info, then pay 23.99 pounds (For Samsung SS Ultra). Everyone would think that is what you pay for the code. After you pay, the next website says the phone "Passed the Eligibility Check" and asks you to pay additional 63 British Pounds to "RELEASE the network unlock for your device - which will be done automatically with no code entry needed". Pay more to "RELEASE"??? Network unlock code is not needed??? When I phone is asking for the unlock code??? And then the webpage says what I did is that I agreed to pay for the "Eligibility Check" fee which is NOT REFUNDABLE, and it was mentioned in the initial 1st payment page's checkbox, terms and agreement. They are tricking you to pay multiple steps, misleading you that each payment is the last payment step. I don't know how many additional steps&payments I have to go through to finally get the unlock code. DO NOT USE directunlocks.com !!!!! Totally misleading. Not upfront with the cost. Fraudalent company trying to trick you to pay multiple payments.”
Hello there,
I'm really sorry to hear that you've hit a snag with our unlocking process. It seems like there's been a bit of confusion regarding the payment steps. Here's how it goes: initially, you pay for the Eligibility Check, which ensures your Samsung SS Ultra can be unlocked. This cost is stated upfront and is necessary to proceed.
Once your phone passes this step, as it has, you're then prompted to make an additional payment to complete the network unlock. This amount is for the actual unlocking service, which, as mentioned, should take place automatically without the need for an unlock code to be entered.
Regarding the multiple payments, it's our policy to be clear about this two-step process, and we're sorry if it wasn't as clear as we intended. All costs are outlined on the checkout page before any purchase is made, ensuring that our customers can make an informed decision.
If you're seeing a prompt for an unlock code on your phone and this is causing confusion, our support team would be happy to assist you. It’s important to know that in some cases, especially with newer models, unlocking may occur automatically once the process is initiated, without needing to enter a manual code.
We truly value your business and are here to help you every step of the way. If your service status is awaiting the final unlocking payment, we encourage you to continue, so we can successfully unlock your device.
Lastly, to address your specific case and ensure we provide the most accurate assistance, it would be necessary to reference your order with the IMEI number. Since you haven't provided it here, we recommend using the Live Support feature on your tracking page for immediate assistance.
Thank you for reaching out, and we hope to turn your experience into a positive one.
Best regards,
Charlotte
“dont trust this guy, i paid 2 time first told me £24 later final unlock £50 , i paid both of it after 10 days i email them told me cant to unlock . they dont response email also. just waste my time and money.also jus refund £50 only they didnot refund £24. i email no no repossesses at all. totally fake.”
Hello,
Thank you for reaching out, and I'm sorry to hear about the frustration you've experienced. I understand the concern with the payment and the unsuccessful unlock, as well as the communication issues.
It looks like you've gone through both an Eligibility Check and the subsequent Unlocking Payment. Our process does indeed first require an Eligibility Check, followed by an Unlock Payment, and these costs are specified during the checkout process. According to our Refund Policy, the cost of the Eligibility Check is non-refundable once the service has been performed.
However, for the unlocking cost, our policy states that if our service fails to unlock your phone, you are entitled to a refund, and I see that you've mentioned you have already been refunded the £50 unlocking cost. I'm sorry for any disappointment this has caused.
I would really like to help resolve this matter to the best of my abilities. Could you please provide the IMEI number of your phone? This is crucial for us to look up your order and understand the specifics of your case. Without it, we are quite limited in the support we can offer.
If you haven't already, please get in touch with our Live Support through your tracking page so we can assist you further. Our goal is always to provide a positive customer experience, and your satisfaction is important to us.
Kind regards,
Charlotte
“I agree with all the negative reviews. DO NOT waste your time or money with these guys. They are absolute fraudsters and I am not sure what service are they selling exactly. Three months have passed, they charged me the premium rates, my phone unlock has been stuck on 99% for several weeks, they started replying to emails under different names early on and now it has been over 5 weeks where I have not heard anything back from them. They should be locked up, I am going to do everything I can to expose these losers and make sure they don't keep scamming people. I bet even the positive reviews are fake.”
Hello there,
I'm genuinely sorry to hear about the frustration and inconvenience you've experienced with our service. It seems like there's been a significant delay and lack of communication, for which I apologize. Rest assured, we aim to provide a transparent service and we take feedback like yours very seriously.
Concerning your phone unlock being stuck at 99%, it's certainly not the outcome we want for our customers. If the delay in unlocking your phone is unreasonable or our Premium Service has failed, according to our Refund Policy, you are entitled to a full refund of both Standard and Premium service payments.
We strive to make sure that all customer interactions are authentic, and we take allegations of fake reviews very seriously. As your case seems to require urgent attention and a thorough investigation, I'd like swiftly to escalate this matter.
Please contact us directly with your order details or IMEI number, so we can look into your case specifically and rectify the situation as promptly as possible. You can reach out to us via the Live Support on your tracking page, which is the fastest way to connect with a member of our team who can help resolve your issue.
Once again, I apologize for any stress caused and thank you for bringing this matter to our attention. Your satisfaction is our priority and we're committed to turning this experience around for you.
Kind regards,
Charlotte
Hello,
I'm truly sorry to hear about your dissatisfaction with our service. We aim to deliver a smooth and transparent unlocking process, and it seems we've fallen short of your expectations this time. I understand the inconvenience this may cause and would appreciate the opportunity to address any issues.
Please note that all costs associated with our services are indeed outlined on the checkout page prior to purchase, including the Eligibility Check and the subsequent Unlocking Payment. Your feedback is important to us, and we would love to help rectify any misunderstandings about the payment structure or to provide further assistance with your unlocking needs.
Should you wish to discuss your order's status or have any other concerns, we're here to support you. I would kindly ask for your order reference or the IMEI number of your phone to look into this matter properly. Without this information, our options to assist are limited.
You can connect with our Live Support through the tracking page for a more immediate resolution. Our team is steadfast in working towards turning your experience into a positive one.
Thank you for bringing this to our attention, and we look forward to assisting you further.
Best regards,
Charlotte
“A month since payment (21 working days) and ten days since I last got an email response. I'm afraid I think the company is a scam. Very concerned that the safesite review service they use may be participating in fraud. Looking into this.”
Hi there Lily,
I'm truly sorry to hear about the delay and the concern it has caused. I want to assure you that our team is committed to providing a legitimate service and we're here to support you through the unlocking process.
Your unlock is 99% complete and should be finalized imminently. I understand waiting can be frustrating, and we appreciate your patience. If there’s anything specific you’d like to discuss or if you need further updates, please feel free to reach out.
Warm regards,
Charlotte
“It's a scam, once they take your money they give weak excuses, stay away... I'd honestly recommend other guys, not these pathetic whimps
Lun nana de sister and ma nu”
Hi there,
I'm truly sorry to hear that you've had a less than satisfactory experience with us. Our aim is to provide reliable and effective unlocking services, and it seems we've fallen short in your case. We would love the opportunity to review your situation and see how we can make things right.
To help me understand your specific case, could you please provide me with your order details or IMEI number? Without this information, addressing your concerns can be quite challenging. Moreover, our knowledgeable Live Support team is always available through your tracking page to help resolve any issues promptly.
As a reminder, all costs associated with the service are outlined on the checkout page. The process involves an Eligibility check first, followed by an Unlocking Payment—all of which is necessary to unlock your device.
We do take all customer feedback seriously and would like to rectify your experience. Let us work together to find a solution that leaves you satisfied with our services.
Best regards,
Charlotte
“I ordered unlocking service for iphone 7 imei
355827086302533 since 5 months
Nothing happen. My phone still locked
I can't use it
No body replying my emails
They are liars
I asked to cancel my order and return back my money . No body responded
It is 5 months now with same sheet”
Hello there,
I'm sorry to hear about the frustration you've been experiencing with the unlocking service for your iPhone 7. I certainly understand how important it is for you to be able to use your phone freely and would like to offer assistance to resolve this matter.
To address your concerns, I'll need to check the status of your order with the IMEI number you've provided. The length of time you've mentioned does seem unusual, and it's important that we take a closer look into what has happened with your order. Our team strives to offer timely and effective support, and it's concerning to hear that you've felt unheard.
Please make sure to use the Live Support feature on your tracking page so we can look into your specific order details and provide you with an update on its progress. As for your request to cancel your order and obtain a refund, our policies state that once an unlock process has been initiated, cancellation isn't possible, as outlined in section 2.1 and 7.3 of our terms.
Nonetheless, we want to ensure that you're satisfied with our service, so if there has been a delay or issue with your unlock, I would encourage you to contact our support using the tracking page's Live Support feature so we can directly address your concerns and find a suitable resolution.
Rest assured, we are committed to providing you with the service you've requested or providing an alternative solution if the service has failed as per our guarantee policies (section 7).
Please reach out to us, and together we can work towards a positive outcome.
Kind regards,
Charlotte
“Hice mi pedido de desbloqueo el 11 de julio 2022 y este es el día 12de septiembre 2022, no me han desbloqueado mi teléfono no responden mis preguntas, son una estafa”
¡Hola! Realmente lamento escuchar la frustración que ha experimentado. Ciertamente no es el tipo de servicio que buscamos. Entiendo que esperar un largo período sin una resolución puede resultar decepcionante. ¿Podría proporcionarme su número IMEI para que pueda consultar el estado de su pedido de inmediato? Esto me ayudará a comprender exactamente en qué punto del proceso nos encontramos y cuál es la mejor manera de ayudarle. Tenga la seguridad de que nuestro objetivo es resolver su problema y brindarle una experiencia positiva. Si ha habido un retraso significativo, tendremos que investigar y asegurarnos de desbloquear su teléfono o abordar sus inquietudes de acuerdo con nuestras políticas. Utilice la opción Soporte en vivo en su página de seguimiento para obtener una resolución más inmediata. Nuestro equipo está listo para ayudarle en este paso a paso.
“They will take your money and make you wait for 2 months and then tell you you that your phone is black listed even though it is not.
Punch of thieves. Don’t waste your money.”
Hello,
I'm sorry to hear about your frustrating experience. I understand how important it is for you to have your phone unlocked, and it's never our intention to keep you waiting without good reason. Our delivery times are guidelines based on previous unlocks and can change due to a variety of factors. I’d also like to assure you that we perform detailed eligibility checks which are designed to identify the status of the phone accurately.
If you believe that there has been an error regarding the blacklisted status of your phone, please provide us with the IMEI so we can review your case specifically. You can use the Live Support on your tracking page for direct assistance. We're here to help and would like the opportunity to address your concerns and ensure that all the necessary checks are completed thoroughly.
Thank you for reaching out, and I look forward to resolving this issue for you.
Best regards,
Charlotte
“Ok, so they tell you all the good thing but they can't unlock the phone! I've been waiting and waiting almost 6 months but still the phone is not unlocked! Yes I contacted to customer service and they always say "some unexpected error happened and delayed"! Well they told me that the phone would be unlocked within a day, a week, 14 days every time I ask and never ever unlocked! The expected processing time keeps playing with you by showing 14 days, 3 days, 1 day and go back to 14 days again! Again guys, don't waste your money and time. These people are joke. All of my friends are also ripped off by these guys. They should be banned!”
Hello,
Thank you for taking the time to share your feedback. We're sorry to hear about the delay in unlocking your iPhone 12. It seems you've been experiencing an extended wait time, which is certainly not the norm for our services.
We've checked your order status and it's currently listed as "In Process." Thankfully, it's at the 99% completion mark, and we expect it should be completed imminently. I understand the frustration that changing timelines can cause and I apologize for any inconvenience this has caused you.
We appreciate your patience and we're committed to resolving your case. Rest assured, we're doing everything we can to unlock your phone as quickly as possible. If there's any more information you require or additional assistance you need, please don't hesitate to reach out to our customer service team who are here to help.
Thank you for your understanding.
Best regards,
Charlotte
“I qualified for network unlocking according to Direct Unlocks after paying for the 1st part. Then I paid for the 2nd part for Direct Unlocks to unlock my phone.
Unlocking takes 5 business days. It’s been more than 5 business days. I wrote an email to Direct Unlocks, but they completely ignored my email twice. No response from them.
I qualify for a refund according to their Terms of Service, but Direct Unlocks are completely unresponsive.”
Hello,
Thank you for bringing this to our attention. I'm sorry to hear about the delay and lack of response you've experienced. I absolutely understand how frustrating this can be when you're expecting a service to be completed within a certain timeframe.
In line with our terms, delivery times are guidelines based on the previous week's unlocks and are subject to change, although we do our best to stick to these timelines (Section 6.1 of the Terms and Conditions). However, you should have received an update if there’s been a change to the expected delivery time.
We definitely want to sort this out for you. Since you've already sent two emails without a response, I'd recommend using the Live Support feature on your tracking page for immediate assistance. They will be able to provide you with real-time updates regarding your order's status.
If for any reason you are eligible for a refund, rest assured that you will be refunded as per our terms (Sections 7.9 and 7.10). Could you please provide the IMEI number so that we can locate your order and address your specific concern?
We're here to help resolve this for you and improve your experience.
Best regards,
Charlotte
Hello!
I'm really sorry to hear that you're having concerns about the progress of your order. It's definitely not the kind of experience we want our customers to have. I’d like to help address this issue promptly. If you could kindly provide me with your IMEI number, it would greatly assist in locating your order details.
In the meantime, for immediate support, you can use the Live Support option in your tracking page which is designed to help resolve issues exactly like this. Our team will be able to look up your order status and provide you with an update.
Thank you for reaching out, and again, my apologies for any inconvenience you've experienced. We're here to help get this sorted out for you.
“I have been waiting for about 3 months to get my phone unlocked from this website and every time I try to contact them, they send me an automated email ignoring my request for a refund. The website promises to unlock your phone within 10 business days, it’s been about 3 months. They take your money and longer with their automated emails clearly showing that they are never gonna take a responsibility for the failure to u lock and refund for the unsuccessful service. This is a shady SCAM website and need to be reported to the authorities!”
Dear Arshak Sirunyan,
I'm genuinely sorry to hear about the delay you've experienced with the unlocking of your iPhone 12 Pro from AT&T USA. I completely understand your frustration and want to assure you that it's our goal to resolve your issue as quickly as possible. Please note that while we do provide estimated time frames, actual delivery times can increase due to various factors beyond our control, as stated in section 6.2 of our terms and conditions.
I would like to personally look into your case to see how we can rectify this situation. Since your order status shows "Already Refunded," it appears we have attempted to address part of your concern. I'd like to review the details of your order and the nature of the automated responses you've received, so we can improve our communication and provide you with a more satisfactory outcome.
Could you please provide us with your order number or any additional details so we can expedite this process for you? Our priority is to ensure that you receive the assistance you need and to reassure you that we are committed to providing a real solution.
Thank you for bringing this to our attention, and I look forward to resolving this matter to your satisfaction.
Warm regards,
Charlotte
Hello!
I'm sorry to hear about the trouble you've had with your OnePlus unlocking service. Delays can definitely be frustrating, and we always strive to complete orders as efficiently as possible. As outlined in our terms and conditions, delivery times are guidelines and can vary. However, if your service has been marked as 'unavailable' after thorough investigation, our 100% Money Back Guarantee may apply.
Also, it's important for me to mention that without your IMEI number, it's difficult for me to look into your specific case. I recommend using the Live Support feature on your tracking page to get assistance tailored to your order. They will be able to provide you with more detailed information and next steps.
We're committed to resolving your issue, and your satisfaction is important to us. Please reach out to our support team, and we'll do our best to improve your experience.
Best regards,
Charlotte
Hello,
I'm really sorry to hear about your experience; it's certainly not the level of service we aim to provide. I would love the chance to look into this for you and help resolve any issues you're experiencing.
Could you please provide your IMEI number or any other reference number from your order? This will help me locate your order and see its current status. If you haven't received any communication from us, this is definitely concerning and not standard practice. We answer all customer emails and strive to resolve issues promptly.
While I understand your frustration, I can assure you that we are committed to providing legitimate services, as detailed in our terms and conditions, and we'd like the opportunity to correct any missteps that may have occurred with your order.
For the quickest resolution, I recommend using the Live Support option in your tracking page. They will be able to address your concerns in real-time and seek an immediate solution.
Thank you for bringing this to our attention, and I look forward to assisting you further to reach a positive outcome.
Kind regards,
Charlotte
“They check if it can be unlock for money, and than ask more to unlock it.
but they never unlock it, customer service just ask extension for more time until you give up.
They don't give back the money.”
Hello there,
Thank you for taking the time to share your review. I'm sorry to hear your experience hasn't met your expectations. It seems there might have been a misunderstanding regarding our unlocking process. Initially, an Eligibility Check is required to ensure that your phone can be unlocked. Once it's confirmed that your phone is eligible, an Unlocking Payment is necessary to proceed with the actual unlock.
As stated in our terms, the service delivery times are guidelines and while we strive to meet them, there can sometimes be delays which are often out of our control. Rest assured that our customer service team is committed to providing you with updates and support throughout the process.
While it sounds like your unlock process is taking longer than expected, I encourage you to continue communicating with our support team. They are there to assist you with any extensions or issues until your phone is successfully unlocked.
Regarding your concerns about refunds, our Refund Policy clearly outlines cases where a refund is applicable. If you believe your situation fits any of the eligible scenarios for a refund, please reach out directly with your order details. It's important to provide your IMEI number, which is crucial for us to track your order and address your concerns accurately.
If you prefer immediate assistance, use the Live Support on your tracking page so we can sort out the problem promptly. Our goal is to turn your experience around and provide you with the satisfaction you deserve.
Looking forward to assisting you further.
Warm regards,
Charlotte
“This is a complete scam and these people are thieves and liars. Do not believe the good reviews you read, they are bought and fake. It's been more than a month after paying $90 to unlock my phone and they won't give neither a refund, solution or answer. AVOID THIS PAGE. The "customer service" is completely useless.”
Hi Jose,
I'm really sorry to hear about the frustration you've been experiencing with the unlocking process. I understand how this situation can be very disappointing. I want to assure you that our aim is to provide a smooth and transparent service to our customers.
I can confirm that you've made two payments: £19.99 for the Eligibility Check and £35.00 for the Standard Unlock. Both of these steps are essential in the unlocking process, and we make sure all costs are clearly outlined on the checkout page before any purchase is finalized. As your current order status is "In Process," and I'm happy to inform you that your unlock is 99% complete and should be completed very soon.
Although I cannot offer a refund as per our policies, I encourage you to remain patient just a little longer as we are close to resolving the unlock for your Samsung Galaxy Note 20. Our team is working diligently to complete the process, and we appreciate your understanding.
If you have any further questions or need assistance, please feel free to reach out. We're here to help make things right.
Kind regards,
Charlotte
Posted 1 year ago
Hi Jose,
I'm really sorry to hear about the frustration you've been experiencing with the unlocking process. I understand how this situation can be very disappointing. I want to assure you that our aim is to provide a smooth and transparent service to our customers.
I can confirm that you've made two payments: £19.99 for the Eligibility Check and £35.00 for the Standard Unlock. Both of these steps are essential in the unlocking process, and we make sure all costs are clearly outlined on the checkout page before any purchase is finalized. As your current order status is "In Process," and I'm happy to inform you that your unlock is 99% complete and should be completed very soon.
Although I cannot offer a refund as per our policies, I encourage you to remain patient just a little longer as we are close to resolving the unlock for your Samsung Galaxy Note 20. Our team is working diligently to complete the process, and we appreciate your understanding.
If you have any further questions or need assistance, please feel free to reach out. We're here to help make things right.
Kind regards,
Charlotte
“www.directunlocks.com is a fraud, they steal from you, I don't understand why these companies dedicated to stealing over the internet continue to work, on July 1 I paid 49.99 euros to have a CATS48C cell phone unlocked, they promised to do it in 10 days, today a month later they don't respond and they don't refund the money, they stole from me DON'T LET YOURSELF BE STOLEN from www.directunlocks.com
www.directunlocks.com es un fraude, te roban, no entiendo por que estas empresas dedicadas a robar por internet siguen funcionnado, el dia 1 de julio pague 49.99 euros para que me desbloquearan un celular CATS48C, se compromertieron a hacerlo en 10 dias, hoy un mes despues noresponden y no reembolsan el dinero, me robaron NO TE DEJES ROBAR de www.directunlocks.com”
Hola, estoy realmente preocupado por tu experiencia decepcionante con el servicio de desbloqueo de tu teléfono CATS48C. Nos tomamos en serio todos los comentarios y nos esforzamos por garantizar que nuestros clientes obtengan un resultado positivo. Según su mensaje, parece que puede haber habido un retraso inesperado en el proceso de desbloqueo. Pido disculpas por cualquier inconveniente que esto haya causado y me gustaría investigar este asunto para que usted pueda brindar ayuda. Tenga en cuenta que, como se describe en nuestros términos y condiciones, los tiempos de entrega son orientativos y, en ocasiones, pueden variar. Dicho esto, definitivamente entendemos su frustración por el período prolongado y la falta de comunicación. Para solucionar su problema con precisión y ayudarlo más, ¿podría proporcionar su número IMEI? Este número es fundamental para encontrar su pedido en nuestro sistema. Como no tengo la referencia necesaria en este momento, le recomiendo que se ponga en contacto con nuestro Soporte en vivo a través de su página de seguimiento para obtener asistencia inmediata. Nuestro equipo estará más que dispuesto a informarle sobre el estado de su desbloqueo y ayudarle con cualquier otra inquietud que pueda tener. Una vez más, le pido disculpas por las molestias y le aseguro que estamos aquí para ayudarle a encontrar una solución. Saludos cordiales, Carlota
Hello,
I'm truly sorry to hear that you've had a less than satisfactory experience. It's important for us to address any concerns our customers have. To help us resolve this issue effectively, could you please provide us with your IMEI number? This will allow us to locate your order and investigate the situation.
Remember, once an Eligibility Check is completed, the next step is the Unlocking Payment, as outlined during the checkout process. It sounds like you might be awaiting an unlock code, and if your order status indicates that payment is pending, we encourage you to complete the process so we can proceed with obtaining your code.
Our goal is to ensure that every customer is satisfied with our service, and we'd like to have the chance to improve your experience. If you'd like to get in touch directly for immediate assistance, please use the Live Support through your tracking page.
We are here to help and look forward to resolving this for you.
Best regards,
Charlotte
“They took my money and never sent me the code. Made several attempts to contact but they ignore you. Fraud has been reported to the authorities in the USA”
Hello,
I'm sorry to hear that you've encountered issues receiving your code. We certainly don't want you to feel ignored, and I can assure you that customer satisfaction is our priority. To assist you further and resolve this matter, could you please provide me with the IMEI number of your device? Without this information, it's challenging to address your specific concerns.
Once you provide the IMEI, we can quickly look into your order status. If your unlock request is awaiting payment after the eligibility check, I encourage you to proceed so we can continue the unlocking process.
In the meantime, if you need assistance or wish to discuss this further, please use the Live Support feature on your tracking page for immediate help from our team.
Thank you for reaching out, and I look forward to your response to help sort this out for you.
Best regards,
Charlotte
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