“Your service is poor and terrible. I have had a long term complaints of 10 imeis that got rejected. I have been waiting for refunds but no one is saying anything. Pls don’t use their service. I see this as a scam.”
Hello Oluwaseyi J Fadaini,
I'm really sorry to hear that you have experienced issues with our service. Please rest assured that we aim to provide a satisfactory resolution for all our customers. Regarding your concern about the rejected IMEIs, our refund policy clearly states that unlock attempts returning an 'unavailable' report to our server are covered by our 100% money-back guarantee (as mentioned in section 7.2 of the Terms and Conditions).
As your order status is "Unlock Complete," it seems there could have been a misunderstanding. However, if you have other IMEIs that were not successfully unlocked and meet the refund eligibility criteria, please respond directly to the email notification you received for the completion of the unlock process, or contact our support team, so we can address each rejected IMEI promptly.
Our goal is to resolve your issue to your satisfaction and we value the opportunity to sort this out for you. Your feedback is essential in helping us improve our service. Thank you for reaching out.
Best regards,
Charlotte
Hello Ikeano Williams,
We're thrilled to hear that you've had a positive experience with our services, especially as a returning customer! It's great to know that we've been able to meet your unlocking needs effectively. Remember, if you have any further questions or need assistance in the future, our team is here for you.
Thank you for choosing us for your iPhone 12 Pro Max unlocking needs and for taking the time to share your feedback. Should you need any more assistance, please don't hesitate to reach out.
Warm regards,
Charlotte
Hello MOR MBODJI,
Thank you so much for taking the time to leave a review. We're thrilled to hear that you are ultimately happy with the service and that we could unlock your iPhone 14 Pro Max within the promised time frame. We strive to deliver according to the expectations of our customers, and it's always rewarding to know when we've succeeded.
If you have any further needs or questions, please don't hesitate to reach out. Enjoy the freedom with your unlocked device!
Warm regards,
Charlotte
“Excelente, sinceramente después de cambiarme a Telcel ha sido la mejor decisión de mi vida, ya que es de mayor facilidad comunicarme con mis familiares y amigos. Sin duda alguna Telecel es la mejor compañía
IMEI:
35 577253 629084 9”
Hola María, Nos alegra saber que tu cambio a Telcel ha sido una experiencia positiva y que ha facilitado la comunicación con tus seres queridos. Siempre es fantástico recibir comentarios como este, ya que confirma que estamos en el camino correcto para brindar servicios valiosos a nuestros clientes. Si necesita más ayuda o tiene alguna pregunta sobre los servicios que brindamos, no dude en comunicarse. Mis mejores deseos, Carlota.
Hello Lui Kin,
We're thrilled to hear that your iPhone 12 Mini was unlocked swiftly in just 20 minutes! It's great to know you're satisfied with the service provided. If you have any further questions or need assistance with your device, please don't hesitate to reach out. Enjoy your newly unlocked phone, and thank you for choosing our services!
Best regards,
Charlotte
“I'm not happy with the service I received I ended up unlocking the phone with my carrier and my money was waisted with this service and the worst thing they didn't want to refund me because the service wasn't carried out as advertised.
I'm really not happy to be robbed like this.”
Hello there,
I'm deeply sorry to hear that you're not satisfied with our service. We aim to provide a successful unlocking solution and it's disheartening when we hear our customers feel otherwise. I'd like to better understand your concern so I can assist you further.
Our refund policy covers scenarios where the unlocking code does not work or specific service failures, and it sounds like there might have been a misunderstanding about the conditions for a refund. However, unlocking with your carrier does not qualify for a refund as per our terms, particularly if our service was provided as advertised.
That being said, we value your experience and want to ensure your concerns are addressed appropriately. Could you please provide the order number or IMEI so we can review your case specifically? Without this information, it's challenging to provide a precise resolution.
Please reach out to our Live Support through your tracking page for immediate assistance. They will be able to look into this for you and ensure all your concerns are taken care of in accordance with our policies and your experience with us.
Thank you for reaching out, and I look forward to resolving this for you.
Best,
Charlotte
“I was skeptical for sure I've been robbed in the past so naturally I had my doubts. But ya'll are the truth I would recommend this to anyone needing their phone [Freedom]”
Hello there,
Thank you so much for taking the time to share your experience! We're absolutely thrilled to hear that you've had a positive outcome with our service, and we're grateful that you'd recommend us to others seeking phone freedom. If there's anything else we can assist you with, or if you have any more friends in need of unlocking their devices, just let us know - we're here to help!
Warm regards,
Charlotte
Thank you for sharing your positive experience! We're thrilled to hear that your phone was unlocked swiftly and that you found our pricing satisfactory. Should you need any further assistance or decide to unlock another device in the future, please don't hesitate to reach out to us. We're here to help! Enjoy your newly unlocked phone and the freedom it brings.
“Great service. Took no time at all. while in the Caribbean needed an e-sim and phone to be unlocked.
Simple instructions on what you need to do.
I would highly recommend.”
Thank you so much for your glowing review! We're thrilled to hear that our service met your needs efficiently and that our instructions were clear and easy to follow. It's wonderful that our unlocking service helped you while traveling in the Caribbean. We greatly appreciate your recommendation and look forward to assisting you again in the future. Safe travels!
Hello and thank you for taking the time to leave your thoughts. We always strive to provide valuable service that balances quality and cost. Our unlocking procedures are thorough and involve several steps to ensure the compatibility and successful unlocking of your device. We appreciate your understanding that this level of service comes with costs that reflect the attention and expertise we bring to the process. If you’re currently waiting on an unlock and have any concerns or questions about the next steps, we encourage you to continue with the process so we can assist you in unlocking your phone's potential. If there's anything specific we can help you with, please let us know!
“The process of unlocking my iPhone 11 Pro Max is great but I didn’t like how they got you to pay two separate prices. The first one was for an eligibility check and the second one was for the actual unlock itself.
The length of time it took to unlock my phone was around a day which was great, it was locked to EE but they managed to unlock it so my O2 SIM card worked with my phone.”
Hello!
Thank you for taking the time to share your thoughts about our unlocking service. We're delighted to hear the unlock for your iPhone 11 Pro Max was successful and that the process was completed swiftly within a day!
Regarding the two separate payments, we truly appreciate the feedback. We want to clarify that the initial payment is for the Eligibility Check, which ensures that your phone can be unlocked and meets the network criteria. The subsequent payment is for the actual Unlocking Service. This two-step process is in place to provide transparency and to avoid any unnecessary charges should your phone not meet the unlocking criteria. Rest assured, all costs are outlined on the checkout page before any purchase is made, as per our terms and conditions.
We hope you're now enjoying your unlocked iPhone with your O2 SIM card, and we're here to assist you with any further questions or services you might need in the future!
“Prompt and professional service with excellent communication from customer service through every step of the unlock process.
I would recommend Direct Unlocks for all your unlocking services.”
Thank you so much for your kind words and positive review! We're thrilled to hear that you're satisfied with our service and communication throughout the unlocking process. Your recommendation means a lot to us, and we look forward to helping you with any future unlocking needs. If you have any friends or family who could benefit from our services, please don't hesitate to spread the word. Thanks again for choosing Direct Unlocks!
Thank you for your positive feedback! We're thrilled to hear that you had a swift and hassle-free experience with our service. If you ever need assistance again or have any friends or family who could benefit from our service, we'd be delighted to help. Remember, we're here to support you with any unlocking needs. Have a fantastic day!
“The service was very quick and easy to use. My phone was unlocked almost instantly and was expecting some time before I could use it again.
I’d definitely recommend using this service, and cost was a fraction of what I initially expected. 5 stars all the”
Thank you so much for taking the time to leave us a positive review! We're thrilled to hear that your unlocking experience was quick and seamless. It's fantastic that we were able to exceed your expectations in both service speed and cost. Your recommendation means a lot to us. If you or anyone you know needs assistance in the future, we're here to help. Enjoy your newly unlocked phone!
“Lost my phone and needed to unlock my old phone from another network provider as I work away and needed a handset working asap. Got me out of a 'pickle' when needed. Easy process and informative.”
Hello,
I'm delighted to hear that we could help you unlock your old phone quickly and efficiently when you needed it most. It's always gratifying to know that our service has made a positive impact at a crucial time. If you have any more questions or need further assistance, please don't hesitate to get in touch. Thank you for choosing our service, and we're here for you anytime you need us!
Best regards,
Charlotte
“I had one of my old mobiles that my daughter was pestering me to use. It was locked to a network so I used the Direct unlocks website. I found it easy to use and everything was sent very quickly. I would recommend again”
Thank you so much for your kind review! It's fantastic to hear that you found our website easy to use and that the process was swift for unlocking your mobile for your daughter. Your recommendation means a lot to us, and we're here to assist you with any future unlocking needs. If there's anything more we can do to improve our service, please don't hesitate to reach out. Enjoy using your unlocked phone!
Hi there,
We're thrilled to hear that you had a great experience with our unlocking service and found it fast and helpful! If you require assistance in the future or have any questions, don't hesitate to reach out. Thank you for choosing our service, and we hope to serve you again soon!
Best regards,
Charlotte
Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our service. If you ever have any further questions or need assistance with anything else, please don't hesitate to reach out. We're here to help ensure that your experience remains top-notch!
“This website is stupid. They aren’t clear about what you actually need to do for it to be completely unlocked. They should probably notate that information before they make you pay $75 dollars. It’s a rip off, go somewhere else.”
Hello,
I'm truly sorry to hear that you've had a less than satisfactory experience with the unlocking process. It's important to us that our customers have a clear understanding of the service, and I apologize if this was not fully communicated. Regarding the costs and process, there are indeed two separate payments involved: one for the Eligibility Check and the other for the Standard Unlocking service. As stated on our website, "The service of sourcing and supplying any unlock solution begins at the point payment has been received from a customer" (Section 1.1 of the Terms and Conditions), and our goal is to provide a transparent process.
Since your order status is "Unlock Complete," it appears that your iPhone 13 Pro Max should now be unlocked from AT&T USA. If you are experiencing any issues with the unlocking, or if there's anything specific that was not clear in the provided information, please let us know so we can assist you further. Our objective is to address your concerns and ensure that your phone is fully functional on the network of your choice.
Thank you for your feedback, and we hope to resolve any issues to your satisfaction.
Best regards,
Charlotte
