“Muy responsables, siempre estan pendiente a todas las solicitudes y te van poniendo al día con respecto al estado del desbloqueo, solo hay que tener un poco de paciencia”
“This service helped me out so much after buying a phone from a friend and found out it was locked and needed it urgently.
Very fast & easy to use & not expensive like some sites!
Use this service and beware of sites that are scams.”
“Very easy service to use. I’ve just realised my phone was blocked when I got to the other country. Found this online and it works. It would’ve been nice if they said the full amount before tho. But great service.”
“What a wonderful service unbelievable so great no words awesome I got my first iPhone 14 Pro unlocked and now I’m getting my iPhone X S but one little thing that is a tag price I may pay once and feel much relaxed as I see things happening but one after another sometimes disturbs
Still love you team
Very great job
Willis”
“A TOTAL SCAM
A total scam they charge $15 to find out if your phone can be unlocked and then they charge $50 to unlock your phone. I currently have a dispute with them. My phone did NOT get unlocked after I paid the $65 total bill total scam.”
“Great service, unlocked my Samsung S21 within the hour, I didn't know it could be done remotely and was planning to visit a local phone shop to get it done until I came across Direct unlocks on Google.
Hassle free. Recommended 😎👍”
Hello Latoya,
Thank you for reaching out. I'm sorry to hear about the confusion regarding your device's unlock status. From our records, I can see that your iPhone 6 Plus was processed with an Eligibility Check and a Standard Unlock payment.
As per our policy, refunds cannot be provided if an unlock is ordered for an already unlocked phone. This is outlined in our terms and if you believe your phone was already unlocked before using our service, we are unable to issue a refund for the service rendered.
However, we are dedicated to ensuring customer satisfaction, and I'd like to help make sure you are happy with our service. If there is anything we can assist you with to improve your experience, please let us know. We value your business and are here to support you with any further needs you may have.
Best regards,
Charlotte
“Excelente servicio, es la segunda vez que utilizo el servicio y en ésta ocasión se tardo un poco más de lo normal, pero al final se pudo desbloquear sin ningún problema. Muy confiable y seguro, nos da la oportunidad de seguir usando el dispositivo y esperar por el código. Sin duda lo volvería a utilizar.”
“Very quick and helpful. I wish it was more clear from the start that there is a separate charge to unlock the phone after you pay to have it checked for eligibility to be unlocked. But all in all it was still worth it and about as quick and easy as it gets.”
“I was sceptical about this at first, but when I used it found it to be exactly what it said on the tin. Was very quick and easy to use and had my phone up and running in no time. I would recommend.”
“This is a scam as confirmed by the Better Business Bureau. If you have been scammed, contact Google and tell them to stop selling the top spot on their searched to this company.
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05-07-2024: I filed a complaint with the BBB. They responded that this company is confirmed to be out of business. When I made my original negative review here, the response was "If you remove it or change it to 5* we will issue an immediate refund." There is the scam for you and why they do not have 1-star rating.
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05-06-2024: This company is total scam. I bought a iPad that was supposed to be unlocked but it was not, so I need to unlock it. Direct Unlocks is the first site that comes up on a Google search. There is no mention on the website of a charge. But once you start the unlock process, the site demands payment of $28.99. When you pay that the process begins and takes serveral minutes. The scam is designed to appear like the unlock process is happening in steps. The process ends and the site demands another $50. You pay that and the site immediately states that the device is unlocked. BUT IT IS NOT UNLOCKED! This was verified by both my carrier and ATT. ATT states the the device is still under contract and cannot be unlocked without paying the balance.”
Dear Byron K Coker,
Thank you for reaching out and providing us with your feedback. We understand how important it is for you to unlock your iPad, and we sincerely apologize for any confusion or inconvenience you may have experienced during the unlocking process.
We would like to clarify that there are indeed two separate payments involved in our service. The first payment of $28.99 is for the Eligibility Check to ensure that your iPad can be unlocked, and this check has been successfully completed. The second payment of $50 is for the actual Standard Unlocking Service. We take pride in being upfront about our fees, and we ensure that all costs are outlined on the checkout page before you confirm your purchase.
Our records show that your order status is "Unlock Complete", which indicates that the standard unlock process has been carried out successfully. However, if there are any special conditions or requirements from AT&T, such as an outstanding contract, additional steps may be necessary. AT&T's policies can sometimes require a device to be paid off in full before they allow the device to be unlocked.
While our service has completed the unlock according to the standard procedures, carrier-related contractual obligations fall outside the scope of our service. That said, we are committed to ensuring you have a positive experience.
We understand the frustration when outcomes don't meet expectations, and we're keen to help wherever possible. If you believe the device Status is not as described or if you have encountered any of the issues outlined in our refund policy, please reach out to us with the details, and we will gladly look into the matter further for you.
We are here to support you and provide the best possible resolution. Your satisfaction is our top priority, and we look forward to assisting you to resolve this matter.
Warm regards,
Charlotte
Customer Support Team
English
