“Scam. Paid €70 to have my device unlocked, they could not unlock it. And refuse to give a refund - only a credit note, which is essentially useless as they’ve proven they can’t do the one thing the credit note is intended for.”
Hello,
Thank you for your feedback. I'm genuinely sorry to hear about your experience. Upon review, it does appear that you've been refunded the €42.00 for the Standard Unlock service. As for the €26.99 Eligibility Check fee, as mentioned in our terms, this is a non-refundable cost for the service already performed.
I understand that receiving a credit note instead of a refund can be disappointing, especially when your expectations have not been met. However, the credit note provides flexibility to use on any future unlocking service we offer that might be of interest to you.
It's important to us that our customers are satisfied, and we would appreciate the opportunity to assist you in possibly finding another one of our services that can meet your needs. If there's anything specific you're concerned about or an alternative solution you'd like to explore, please let us know, and we'd be happy to assist you further.
Warm regards,
Charlotte
“Direct Unluck is a Scam. First of all the website said it costs $23.99 to unlock your phone. After you pay that money, another $44.99 for the unlock code. 2 days later, they charge you another 74.99 for software and cable (I never received a Danm cable). In the end, they said the Phone is compatible with our USB unlocking software. is a Samsung S7.
don't bother your self you use this website unless you want to be scammed.
It will be easy for me to buy a used phone for less money.”
Hello, I'm sorry to hear about your dissatisfaction with the unlocking process for your Samsung S7. I'd like to provide some clarity on the charges you've mentioned.
The initial payment of $23.99 covers the Eligibility Check, which is a necessary step to determine if the phone can be unlocked with our services as outlined in our Terms and Conditions. Following this, the unlocking payment of $44.99 is for the actual process of unlocking the phone. The additional charge you mentioned would usually be associated with the Remote USB Unlock service, which is required for some devices if they are not eligible for code unlocking.
Please note that all costs should be clearly outlined on the checkout page before you complete any purchase. We understand the frustration with additional costs, but our aim is to unlock your phone successfully, and sometimes additional steps are necessary depending on the phone's status and network criteria.
Regarding the cable, our Remote USB Unlock service typically uses cables you already have – the standard one you use for charging should work. If you have concerns about your phone compatibility or the process, our technicians are here to assist and can often address any problems without the need for physically sending out cables.
I see your phone is compatible with our USB unlocking software. I would encourage you to continue the process, and our team will guide you through the next steps. We want to ensure a successful unlock of your phone, and we'll do our utmost to assist you.
If you haven't already, please reach out through the Live Support on your tracking page and provide your IMEI so we can address your specific concerns more effectively. We're here to help turn your experience around.
“I went through the whole deal and was told that they couldn't unlock my phone because it didn't ask for an unlock code. They said that I was to receive a $74 credit to use on their site. They explained another method that could be used to unlock my phone. On their site when I tried to use the credit that they had given me, it would not accept the credit and began deleting my info as quick as I could enter it. I believe that their reviews are fake and they are running a scam. I will keep on them until I get satisfaction. I am a senior citizen on a fixed income and can't afford to take a loss like this. Williamamcculloch@outlook.com”
Hello William,
First and foremost, I want to emphasize how much we value your feedback and apologize for any frustration you've encountered with our service. I understand that as a senior citizen on a fixed income, financial concerns are particularly important, and I want to ensure we address this matter appropriately.
Regarding the issue where your phone did not ask for an unlock code, our terms do state, as you mentioned, that a credit note can be provided "due to submission costs, to be used against a Remote USB unlock, if that service is available" (7.6). I am sorry to hear you had troubles when trying to utilize the credit provided.
As your satisfaction is our priority, I would like to ensure your case is handled correctly. Since the credit note was not accepted when you attempted to use it, we need to investigate this matter further. To assist you effectively, we will require your order confirmation to locate your details within our system. Please reach out to our Live Support through your tracking page with your IMEI number, and our team will do their best to resolve this promptly.
We truly want to convert this experience into a more positive one for you, and we appreciate the opportunity to make things right. Your patience and cooperation are greatly appreciated as we work through this together.
Warm regards,
Charlotte
Hello,
I'm sorry to hear about your dissatisfaction with our services. We strive to maintain high standards and your feedback is important to us.
I understand it can be frustrating if things don't go as expected. I would like to assist you in resolving any issue you're facing with the unlock process. Could you please provide your IMEI so we can look up your order status and address your concerns accurately?
If you haven't done so yet, I recommend using the Live Support on your tracking page for a more immediate response from our support team.
Thank you for reaching out, and I look forward to helping you resolve this matter.
Best regards,
Charlotte
“They are scammers! They asked for $28, then they asked for another $45, then another $245! They claim to have great reviews but, always be skeptical of a service that has no customer support. Only an email with some a-hole fraudster dropping more b.s. Stay away from these guys! They’re crooks!”
Hello,
I'm really sorry to hear about your dissatisfaction with our service. We aim to be transparent with our customers, so I understand your concerns regarding the multiple payments. After the initial Eligibility Check cost, an Unlocking Payment is required to proceed. All costs are outlined on our checkout page prior to purchase, ensuring you have all the information before deciding to proceed with our services.
If your order is awaiting the final payment, this could be indicative of a premium service which is generally the case with iPhones, as they sometimes require additional intervention to unlock successfully.
We genuinely value your input and we want to ensure you that our intentions are to provide a legitimate service. Our support is available through email, and we are keen to resolve any issues our customers face. If you haven't received the support you need, I encourage you to contact us via the Live Support on your tracking page for personalized assistance.
For the most effective help, please provide your IMEI so we can locate your order and address your specific situation.
Warm regards,
Charlotte
“Misled to believe that my phone would get unlocked for $28. Then they ask me for an additional payment of $134. They should be upfront with the cost. Very misleading practice. They need to refund. Terrible service. I emailed for a refund and no response.SCAM COMPANY. BEWARE”
Hello,
Thank you for bringing your concerns to our attention, and I'm sorry to hear about the frustration you've experienced with the process.
I'd like to clarify that the initial payment of $28.99 is for the Eligibility Check to ensure your iPhone 12 Pro from Softbank Japan can be unlocked. This step is necessary before moving on to the actual unlocking service, as outlined on our website and during the checkout process. Once eligibility is confirmed, a separate Unlocking Payment is required to proceed with the unlock.
Our goal is to be transparent with our customers about the costs involved in each stage of unlocking their device. We understand that this two-step payment process might be confusing, and we strive to improve how we communicate these details to avoid any misunderstandings in the future.
I see that your order is currently at the stage where the Eligibility Check has been paid, and we are awaiting the Unlocking Payment. If you wish to unlock your iPhone, the next step would be to make the additional payment so we can proceed with the service.
If you have any questions or need further clarification, please don't hesitate to reach out. We're here to help ensure a smooth and successful unlock for your device.
Best regards,
Charlotte
“DON'T WASTE YOUR MONEY!!! THEY FIRST DECEIVE YOU WITH THE FIRST $28 DOLLAR CHARGE THEN CHARGE YOU AN EXTRA $50 AND IT WAS ALL FOR NOTHING. AFTER WAITING FOR 3 WEEKS THEY DID NOT UNLOCK THE IPHONE AND AFTER SEVERAL ATTEMPTS TO GET MY REFUND THEY HAVE COMPLETELY IGNORED ME. THIS IS A RIP OFF!”
Hello Eliana,
I'm truly sorry to hear about the frustrations you've encountered with the unlocking process for your iPhone X. I understand how disappointing it is when the service doesn't meet your expectations, especially after the wait and the financial commitment you've made.
You've mentioned that your order status is "Hard-Locked," and I want to address this specifically. As per our Refund Policy, hard-locked phones by the carrier are indeed not eligible for a refund as stated, "Hard-Locked Phones: If your phone is hard-locked by the carrier, no refund is provided." However, I can see that you have been issued a credit note, and while I understand this isn't the solution you were initially seeking, a credit note allows you to utilize the value towards any sim unlocking service we offer in the future.
Our goal is to provide a positive experience and assist you in resolving any issues within the scope of our policies. If you would like to discuss how you can use your credit note or if there's anything we can do to help you with a different service, please do get in touch with us.
Kindest regards,
Charlotte
Posted 2 years ago
Hello Eliana,
I'm truly sorry to hear about the frustrations you've encountered with the unlocking process for your iPhone X. I understand how disappointing it is when the service doesn't meet your expectations, especially after the wait and the financial commitment you've made.
You've mentioned that your order status is "Hard-Locked," and I want to address this specifically. As per our Refund Policy, hard-locked phones by the carrier are indeed not eligible for a refund as stated, "Hard-Locked Phones: If your phone is hard-locked by the carrier, no refund is provided." However, I can see that you have been issued a credit note, and while I understand this isn't the solution you were initially seeking, a credit note allows you to utilize the value towards any sim unlocking service we offer in the future.
Our goal is to provide a positive experience and assist you in resolving any issues within the scope of our policies. If you would like to discuss how you can use your credit note or if there's anything we can do to help you with a different service, please do get in touch with us.
Kindest regards,
Charlotte
“From the get go this company has been less then professional. If you can even call them that. Hidden cost, not well explained. You have no way to contact them at all. They do not answer there emails! Really makes you think they are running a scam. Hoping after they don't contact you, that you will just forget about the money you paid and let it go. Not gonna happen this time! I have had phones unlocked before, and it has never taken this long before. It's probably been a week and 1/2 and I haven't heard anything from them. Beware if you use them, they also like to have reviews taken down and you blocked from leaving them if it does not suit them. I've seen other reports of this too.”
Hello Christopher Leatherman,
I'm truly sorry to hear that your experience with us has not met your expectations. Regarding the concerns about hidden costs, I want to assure you that all charges are outlined upfront on the checkout page, which includes the Eligibility Check at $28.99, followed by the Unlocking Payment. I understand the frustration of waiting and not having an immediate line of communication. Please know that we are dedicated to assisting you and our team is on hand to support you via email.
As for the delays, the unlocking process can vary in time, and while we strive to unlock devices as quickly as possible, sometimes delays are outside our control. I noticed your order status is "Already Refunded", which I believe refers to your $83.00 payment for the Standard Unlock that was refunded to you. If your Galaxy S22 Ultra 5G does not ask for an unlock code with a non-AT&T SIM card, it may require a Remote USB Unlock service, which is an additional solution we provide for such cases.
Please bear with us as we work to resolve your issue. Your patience and understanding are greatly appreciated, and our team will certainly keep you updated every step of the way.
Best regards,
Charlotte
“They basically told me they could unlock my phone in minutes, However, after I made the payment, they said they could neither unlock my phone, nor refund my money. This place is a ripoff, don't waste your money!!”
Hello,
I'm truly sorry to hear that you've had a less than satisfactory experience with our unlocking service. If you received a notification that your phone could not be unlocked and you believe you meet the criteria outlined in our refund policy, such as “if our attempt to unlock your iPhone returns an 'unavailable' report to our server” (as per section 7.2 of our terms), we should be able to assist you further.
Could you please provide your IMEI number or any other reference from your order so that I can look into the matter for you?
Also, remember that our Live Support through your tracking page is always there to help with any immediate concerns and clarifications.
Best regards,
Charlotte
“These people are scammers. Won't answer emails, no progress has been made in unlocking my phone and they have made me waste precious money. I hate this company if that's what it actually is. Avoid at all costs. Don't make the same mistake I've made.”
Hello,
I'm really sorry to hear that you've had a frustrating experience with us. I assure you that we aim to deliver the best service possible and we want to address any issues promptly. Providing your IMEI would help us locate your order and review the status. If there has been no progress, it may be that we are awaiting further payment for the unlocking process as our service involves an Eligibility Check first, followed by an Unlocking Payment as outlined in our terms.
Please use the Live Support on your tracking page which is the quickest way to reach out to us, this way we can immediately look into this and ensure any problems are resolved. We truly value your business and want to make this right.
Best regards,
Charlotte
“It's so sad when your spouse is having an affair with your best friend, I noticed my Husband was getting too close with my friend, he chats in private, makes secret calls and always so glued to his phone, I tried so much but couldn't have physical access to the phone. I had to look for alternatives, i almost gave up until i stumbled onto some great recommendations about JOSE. At first i was skeptical but i'm glad i made the move, Bill helped me accessed my husband's phone without his knowledge, bypassing the securities which gave me access to his text messages,calls, deleted files,Facebook, Whatsapp, Twitter,Instagram, emails,hangouts and others. He helped me through the whole process and now i have enough evidence for my divorce case.
CLOUDGEEKSYNC@GMAIL.COM”
Hello,
Thank you for bringing your concerns to our attention. We understand that situations like these can be incredibly difficult and emotional. However, it seems there may be a misunderstanding, as our services are focused on unlocking mobile devices, and we do not offer the type of service that you've mentioned.
If there is an issue regarding a mobile device unlocking service or if you have any questions related to that, we would be more than happy to help. Just let us know the specifics, and be sure to include your IMEI number so we can locate your order and provide the assistance you need.
For any further support, we recommend using the Live Support feature on your tracking page, as they can address your concerns in real-time.
Warm regards,
Charlotte
Hello! I'm really sorry to hear you're frustrated with the costs. I want to clarify how our unlocking process works. Initially, an Eligibility Check is required which has a fee. This determines if your phone can be unlocked and if it meets the necessary criteria. Following this, if your phone is eligible, there's an Unlocking Payment. We're upfront about these fees on our checkout page before any purchase is made.
I understand that the costs might seem high, but we strive to provide a valuable service. If your order status is awaiting payment and you wish to proceed, completing the unlocking process can free your phone from network restrictions. I encourage you to use the Live Support in your tracking page for any assistance; they can help ensure a smooth experience.
Lastly, if you need to locate your order and discuss specifics, having your IMEI will help us greatly. If you can provide that, we'll do our best to address your concerns directly. Thank you for reaching out, and I hope we can turn your experience around.
“SCAMMERS Alert! don't fall for the cheap price quote!! be sure that you will get another bill to pay - normally 3 times higher, in order to unlock
and that's after you already paid that cheap price quote!
if you refuse to pay the extra payment - NO MONEY BACK!
also don't believe all the trustilot "great" reviews - they are mostly fake!
if you still think of purchasing, pay with a CREDIT CARD, so at least you'll have someone to contact..”
Hello Yaniv,
I'm sorry to hear that you’re feeling uncertain about the unlocking process. I want to assure you that with Direct Unlocks, all costs are indeed outlined on the checkout page prior to purchase. The initial amount you paid was for the Eligibility Check, which is a necessary step to ensure that your Galaxy A53 5G can be unlocked from TracFone USA. As per our terms, the Eligibility Checks are non-refundable, but I can confirm that you've been refunded for this payment.
To proceed with the unlocking, the next step would be the Unlocking Payment. This can only be determined after the Eligibility Check is completed. If your phone doesn't prompt for an unlock code when a non-TracFone SIM card is inserted, a Remote USB Unlock service, which is suited for Samsung devices, would be required.
We highly value honest and genuine feedback and take measures to ensure the integrity of our reviews. Paying with a credit card is indeed a safe way to approach online transactions, providing you with additional protections.
If you have any further concerns or need clarification on the process, I'm here to help you through it.
Best regards,
Charlotte
“After making both payments and passing the eligibility check, they gave me incorrect unlock code. I sent the videos they asked for showing incorrect unlock code, its been two months of trying to get the correct code and they don't even answer emails. Total SCAM. And their service isn't cheap.”
Hello,
I'm really sorry to hear about the difficulties you've encountered with the unlocking process and the lack of response to your emails. It's important to us that each customer's concerns are addressed and resolved appropriately.
As per our Refund Policy, you are eligible for a refund if, after working with our technician, we cannot get the code to work. Since you've mentioned sending the required videos showing the incorrect code, this should be sufficient for us to move forward with rectifying the situation.
I'd like to ensure that this is resolved to your satisfaction as soon as possible. Could you please provide your IMEI number? This will help us locate your order and expedite the review process.
In the meantime, for immediate assistance, I encourage you to use the Live Support feature on your tracking page. They will be able to pull up your order information and assist you directly.
We value your business and feedback, and our goal is to turn this experience around for you.
Thank you for bringing this to our attention.
Best regards,
Charlotte
“I've ordered IPhone unlock on February 3rd 2022. The first few weeks unlocking process was going well, until it stopped on 99%. I've contacted Direct Unlocks on March 4th 2022 and received an email stating: "As soon as we get an update back for a service resuming for your carrier / model combination we will email you". Since then my phone is still on 99% and estimated 7 days remaining. I've contacted Direct Unlocks on April 12th 2022, November 27th 2022, March 7th 2023 and March 8th 2023 but received ZERO ANSWER. WHAT A JOKE, WHAT A SCAM. ONE YEAR AND MY PHONE IS STILL LOCKED. DO NOT TRUST THEM. THEY DON'T EVER HAVE THE DIGNITY TO ANSWER THE EMAILS.”
Hello,
Thank you for reaching out and sharing your concerns. I sincerely apologize for the lack of communication you've experienced and understand how frustrating this must be. Typically, our unlock process progresses smoothly, but it seems there's been a significant delay in your case which is far from the standard service we aim to provide.
We greatly appreciate your patience and want to assure you that your situation is being taken seriously. We are committed to resolving this for you as quickly as possible. While I understand that the delay is disappointing, I can assure you that Direct Unlocks operates with integrity, and we are certainly not a scam.
I'd like to look into your order status immediately and get back to you with an update or a solution. If you could send us your order details through our website or the customer service email, we will prioritize your case and respond to your concerns thoroughly.
Once again, I apologize for this inconvenience and appreciate your understanding as we work to rectify this situation.
Best regards,
Charlotte
Hello Maria,
I genuinely apologize for any inconvenience caused by the delay. While we strive to meet the estimated delivery times, they are guidelines based on previous unlocks and can sometimes vary due to factors beyond our control.
I'm pleased to inform you that your iPhone 11 has been successfully unlocked from Claro. You should now be able to use it with the network of your choice. If you haven't already, please follow the simple instructions sent via email to finalize the unlocking process.
Should you need further assistance or if you're encountering any issues, please don't hesitate to contact us. We're here to ensure that you're fully satisfied with our service.
Thank you for your patience and understanding.
Best regards,
Charlotte
“RELIABLE PRIVATE ONLINE INVESTIGATIONS Have you ever needed an expert when it comes to hacking? Have you ever wanted to hack someone’s email account? Recover lost accounts,school grade,boost credit score? Do you need to find a person’s sensitive information? Do you want to invade a person’s PayPal, Skrill, Amazon, Facebook or any other site account? Upgrade of University Grades,Password and email Retrieval, phone Lines monitoring, Skype Accounts, Hack Social Network, Trace calls on real time conversations, Remove Criminal Records, Credit Fixing, cyber-crime investigation, Hack Bank Accounts, Identification of Cheating Partner or employee,GET HOT STOCK TIPS.
CLOUDGEEKSYNC@GMAIL.COM”
Hello!
Thank you for taking the time to leave us a review. We appreciate all feedback to ensure that we continue to offer the best service possible.
It seems like there may be some concerns regarding the payment process for unlocking a phone. To clarify, there is an initial Eligibility Check, which is necessary to ensure that your phone can be unlocked. If it's deemed eligible, an additional payment is required for the Unlocking Service itself. All costs associated with these steps are clearly outlined during the checkout process before you complete your purchase.
If your order status is "Awaiting Payment," this typically indicates the next stage in the unlocking process is pending your action. We understand that managing payments is an important matter, and we are here to support you to successfully unlock your phone. We encourage you to make the necessary payment to proceed, and we're confident that you'll be pleased with the results.
In case you have specific questions or need assistance with your order, please note that without your IMEI, we're unable to address your concerns accurately. Your IMEI is crucial for us to find and review your order details. To obtain further help and ensure a swift resolution to any issues, please use the Live Support feature available on your tracking page, so one of our team members can provide tailored assistance.
Thank you for choosing our services, and we look forward to assisting you throughout the process!
Best regards,
Charlotte
“This is scamming website, lock you credit/debit cards. If not they’ll continue taking money from your card till they drain it, they not legit, they don’t do any unlocking services, bunch of scammers. They’ve taking over $80 from my account and have no phone number to reach them. Their reasons for not refunding is a page long than a two liner for when they refund. They are thieves.”
Hi there,
I'm really sorry to hear about your dissatisfaction with the service. I can assure you our intention is never to take money without providing the service offered. We always aim to be fully transparent with our charges and the services we provide, which are indeed legitimate.
Regarding the charges, all costs associated with our services are outlined clearly on the checkout page before you complete your purchase. The initial eligibility check for all phones is required, followed by an unlocking payment should you wish to proceed. If your status is awaiting payment, it would mean the eligibility check has been completed and we're ready to move forward with the unlocking process once the final payment is made.
I understand the importance of trust and we would love the opportunity to rectify the situation. To address your specific concerns, we would require your IMEI number to locate your order and assist you further. Since you haven't mentioned your IMEI here, please use the Live Support feature on your tracking page to reach out to our team directly. They will be more than happy to guide you through the next steps and ensure your experience is improved.
Again, I apologize for any inconvenience or frustration caused. We value your business and feedback, and hope to resolve this matter to your satisfaction.
Best regards,
Charlotte
“BAD experience! they quote $29 for instant unlock - no stars or any other catch, BUT AFTER PAYMENT once the phone is checked ("Up to 5 minutes") they say that the phone is "eligible for for an unlock" and ask for another $65 as "Final Payment" to release the network unlocking codes. to me it seems like nothing but a scam. unpleasant fraudulent experience. GIVE ME MY MONEY BACK!”
Hello Mohammed,
I'm truly sorry to hear that your experience with us hasn’t met your expectations. I do want to clarify some details about our unlocking service to ensure that there's a clear understanding of the process.
You’ve correctly paid $28.00 for the Eligibility Check, which is the initial step to ensure that your ONEPLUS Nord N20 5G can be unlocked from the MetroPCS USA network. As outlined on our checkout page, there are indeed two payments required: one for the Eligibility Check and another for the actual Unlocking Service. The Eligibility Check is an essential part of our service that we perform to confirm that your device can be unlocked.
Since your order status shows "Only paid for Eligibility Check, awaiting Unlocking Payment," the next step to proceed with unlocking your phone is the final payment. We do understand that the additional cost might come as a surprise, but we ensure all costs are outlined before the purchase is completed.
If you are willing to proceed with the unlocking process, the results will certainly be worth it. The unlocking will allow you to use your phone freely with any network, providing long-term benefits. Remember, this is not a recurring cost but a one-time investment to unlock your device.
However, I noticed that you were issued a credit note, which means that you can use this for any sim unlocking service in the future if you decide not to continue with the current unlocking process.
We are committed to offering a legitimate and effective unlocking service. If my explanation doesn't resolve your concerns or if there's anything specific you're unhappy with, please provide some more details so we can address your issue appropriately.
Best regards,
Charlotte
“DO NOT USE THEM!!! They take your money and ghost you. My first contact, they responded it’s “taking longer” and after 4 more months with STILL NO UNLOCK, and continuous attempts to contact them, they still have no responded. The only option provided is email. Nothing at all. It’s complete sh*t. DO NOT USE THEM! It’s been 120 days since payment. SCAM”
Hello,
Firstly, I want to express my sincerest apologies for the frustration and inconvenience you've experienced. It's clear we've not met your expectations, and for that, we're truly sorry. Your feedback is invaluable in helping us improve our service.
Regarding the delay, please understand that sometimes unlocking can take longer due to various reasons that might be outside of our control. However, we're committed to ensuring every customer has a positive experience, and we certainly haven't forgotten about your order.
Could you please provide us with your IMEI number or order reference? This will help us to locate your order and investigate the delay further. For immediate assistance, please utilize the Live Support option available on your tracking page, as our team is eager to resolve this matter for you.
Thank you for your patience, and we look forward to turning your experience around.
Best regards,
Charlotte
