Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.52

4.5 Rating 1,771 Reviews

87 %

of reviewers recommend Direct Stoves

4.5

Based on 1,771 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Stoves 5 star review on 7th February 2026

241

Anonymous

Anonymous // 01/01/2019

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“Direct Stoves were fabulous. Great products at a good price with excellent customer service throughout. I would recommend very highly.”

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Posted 4 years ago

“Great stove, decent price and looks amazing! I would recommend you double check all measurements as the size of the glass was incorrect - it’s actually larger than stated online. Delivery on time and packaged extremely well. Overall would recommend Direct Stoves!”

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Posted 4 years ago

“Haven't sent me a smoke reduction kit yet”

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Posted 4 years ago

“Really happy with my Pizza Oven had to wait a while but happy with it when it arrived”

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Posted 4 years ago

“Overall disappointment really. Website claimed the heat and grill units were ready for dispatch in April when we paid. Took a lot longer and a damaged unit was delivered Direct stoves failed to appreciate it is their responsibility to supply and deliver the unit and tried to push this responsibility on to Chesney which only further delayed the delivery of the undamaged unit Customer services person (male) was shouty and talked over me after I made direct stoves aware of the damage. Unprofessional and dismissive. Sarah blackshaw has done well to keep me up to date and the unit is a great product. I would not recommend direct stoves after this experience. Craig Dow”

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Posted 4 years ago

“Ordered on the Wednesday, arrived on the Friday morning, fitted liner and cowl Friday afternoon. Appears to be a robust quality liner, cowl and adapter from 5 to 6 inch. Quality stove pipe as well. Passed by building control no issues.”

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Posted 4 years ago

“Excellent product Excellent service Extremely high quality”

Direct Stoves 5 star review on 15th June 2021

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Posted 4 years ago

“Great service from Direct Stoves Very happy with the price and the prompt delivery and later when I had to contact them regarding another product They were very helpful”

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Posted 4 years ago

“Had a problem with delivery, and first fire was damaged so had to be returned, which was annoying, but having eventually got my new fire which is perfect, I am very pleased with my purchase.”

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Posted 4 years ago

“Product, perfect,but the delivery time(up to 45 day's waiting time).”

Direct Stoves 5 star review on 9th June 2021

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Posted 4 years ago

“Love my Chesneys Heat & Grill, despite the small dent in the chimney on delivery. Used it a lot since receipt. A shame the cover wasn't delivered at the same time as I have to move it - and it's VERY heavy, to the garage after each use. I was told this isn't going to be delivered for approx 5 weeks, as Chesneys didn't provide them with the latest stock delivery. The wok ring isn't worth £99 - it's a sheet of stainless with 4 lugs welded on.”

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Posted 4 years ago

“A good price. Delivery was swift and on the day stated. The stove looks exactly as expect and very solid.”

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Posted 4 years ago

“Great service very friendly staff and arrived when they said it would A pleasure to deal with Regards Tommy from Firenstack solutions 👍”

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Posted 4 years ago

“Very pleaded with my Firefox 8 stove , worth every Penney , although I haven't tried it in the winter , I did light it a few days ago , and it warmed my whole 3 bedroom house 👍”

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Posted 4 years ago

“Easy online order. Further support call raised following purchase. Message left with what sounded like an external call service. Message left with one of their team. Was told someone would call me back but never did. Called again and was asked to email my query. To date knowone has called back or responded to email. Poor after sales service not acceptable in 2021.”

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Posted 4 years ago

“No problems, ordered, delivered, good service.”

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Posted 4 years ago

“Great service, and delivery driver really went the extra mile to help me Thankyou.”

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Posted 4 years ago

“The wrong stove arrived but the customer service was brilliant and the new stove was delivered a couple of days later. Very good service!”

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Posted 4 years ago

“Very helpful on the phone, delivered on chosen day.”

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Posted 4 years ago

“Good quality wood burner can't complain”

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Posted 4 years ago

Direct Stoves is rated 4.5 based on 1,771 reviews