Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.53

4.5 Rating 1,643 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,643 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 25th May 2025

212

Anonymous

Anonymous // 01/01/2019

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“We ordered delivery and installation on a special offer package, saving us a really good amount. From placing our order we found customer service exceptional. They were very efficient and friendly, chased up and answered our queries promptly. Ordered our stove before Christmas and asked for it to be installed in January. Really pleased with the stove and the installation of it.”

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Posted 3 years ago

“Love my log burner. Would highly recommend Direct Stoves. Thank you.”

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Posted 3 years ago

“exellent service arrived well packd delivery when promised”

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Posted 3 years ago

“Very good service and price”

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Posted 3 years ago

“Wow! What a great purchase (powder coated steel hearth plate), of which I was a little unsure. Would the plate bend/deform with the stove on top? Nope Was powder coating likely to be tough enough? Yes. Delivery was on a Monday afternoon, after ordering on Saturday night!?! Wow! To say I’m delighted with my purchase would be an understatement. I wouldn’t hesitate to recommend this product or direct stoves.”

Direct Stoves 5 star review on 21st February 2022

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Posted 3 years ago

“A mixed bag, but ultimately poor service. The online store was very good and easy. Have spent nearly £2000 though that's where things went wrong. We arranged for delivery of the fire to be on a Friday when the builders were available to lift the fireplace into our house. That's because delivery teams do not deliver beyond a curb stone apparently. Instead they leave it for my partner to lift the stove, at double her weight and with a herniated disc in her back rather than assist. Easily avoided if delivered on the agreed date, only it was delivered and abandoned a day early. She was left to lift it herself as I'm away for 2 months on business. Appalling service. She is now in considerable pain and we were not even consulted about the change to the delivery date. Extremely unhappy.”

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Posted 3 years ago

Hi Matthew I'm very sorry if the delivery arrived a day early. Had you partner called us to advise the stove had turned up early we would've advise her to reject the delivery and we would've had the haulage company come back on the arranged delivery date.

Posted 3 years ago

“Happy with the stove and installation, very disappointed with the fact I ordered a double door and then later was told there out of stock, poor customer service! Wouldn’t recommend”

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Posted 3 years ago

Hi Sam Hunter used to offer the stove you ordered as a double door stove. They discontinued the double door version and we removed the option from our web site. This option wasn't avaible from us or Hunter when you placed the order and our web site only advertised the single door option which you ordered on-line on the 3 February and we delivered on the 7th February.

Posted 3 years ago

“very helpful and knowledgeable”

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Posted 3 years ago

“Good service”

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Posted 3 years ago

“Pleased with the gas stove & good customer service”

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Posted 3 years ago

“Website easy to navigate, chose delivery date thinking it wouldn't be on time as I live at the top of Scotland stove turned up two days early, stove was well packed, looks and works great. Peanut 3 stove.”

Direct Stoves 5 star review on 16th February 2022

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Posted 3 years ago

“Delivery took longer than the advertised 48 hours. Be aware that the blanking plate is only a 800x400 galvanised plate and needs completely manufacturing - which you might not have tools to do. They sell cheap kits and you get what you pay for I guess.”

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Posted 3 years ago

“A great company to deal with, straightforward, helpful and cheap. I knew which stove I wanted, u phoned discussed price and availability. I went for pickup from the warehouse, they confirmed it had arrived at the warehouse in a few days and ahead of time. I drove up and the staff couldn't have been more helpful.”

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Posted 3 years ago

“The stove is well built , all parts arrived a day early , which i was very happy with. Just one slight niggle, which was dealt with at speed from the service team. The stove has not been fitted yet, so an updated review will be required. But so far , so good .”

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Posted 3 years ago

“I ordered a Broseley Stove and found the outer body didn’t fit and that one of the bolt/nut that secures the feet was defective. I am still awaiting a resolution in that the manufacturer is to send out a replacement outer body stove. I would have preferred that the whole entire stove returned and a complete new one sent or reimbursed me completely. I also sent photos of the defective part. Who is to say that this new body unit will fit the existing electric fire unit. It is now 14 days since I placed the order. I’m told today that it will be another week before Direct Stoves receive the replacement part and that it will a few more days after that before it reaches me. To say that I am an unhappy customer is an understatement.”

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Posted 3 years ago

“5 Star service,helpful staff,excellent communication and speedy delivery of a quality product at a very reasonable price.Highly recommend”

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Posted 3 years ago

“Best customer service EVER ! Top quality, fast delivery. Thank you very much !”

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Posted 3 years ago

“Rang office to discuss a stove and the girl was very helpful and then took my order and delivered on day promised, can only say good things about Direct Stoves from my experience.”

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Posted 3 years ago

“Fantastic service, everything delivered in tip top condition. Installed the stove, noticed the gloves were missing. Quick phone call and all resolved with gloves being delivered next day. Exceptional service”

Direct Stoves 5 star review on 11th February 2022

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Posted 3 years ago

“I placed an order with Direct Stoves and they bent over backwards to provide a service, I changed my mind twice, they altered the order to suit my requirements. I cannot recommend them highly enough for their excellent service- from start to completion of order without ifs, buts and maybes. 5 out of 5. Thank you. Thank you. Thank you.”

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Posted 3 years ago

Direct Stoves is rated 4.5 based on 1,643 reviews