Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.53

4.5 Rating 1,643 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,643 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 25th May 2025

212

Anonymous

Anonymous // 01/01/2019

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“Absolutely delighted with the entire process start to finish. Calling to order was quick, helpful and easy. Delivery was smooth and delivery driver really wonderful. Installation this weekend and have been told if I need any help or have a query, just to call. Brilliant client service Direct Stoves.”

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Posted 3 years ago

“Price and product very good. Delivery took some time which is understandable in the current circumstances. My only criticism is that we were not kept up to date. However they responded very quickly to my emails enquiring about deliver dates so all in all a very good service. Would recommend them”

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Posted 3 years ago

“We are very happy with our stove. The remote option is particularly convenient and the retained heat means that having it on for 40 mins for morning coffee serves for afternoon tea as well.”

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Posted 3 years ago

“I bought an inset multi fuel stove and ilks as though it was made for my fireplace and even the man fitting was impressed both with the fire and with the price. Just one little problem the handle is very stiff and won’t turn fully round”

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Posted 3 years ago

“All I can write is: Lovely Lisa 😁”

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Posted 3 years ago

“The stove arrived promptly and in perfect condition”

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Posted 3 years ago

“Great stove great Service Great communication and saved a good few pounds!! A mention in dispatches for the delivery driver who in the face of adversity (closed roads etc) still managed to get it to us on time and undamaged.”

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Posted 3 years ago

“We needed a new glass panel for our multi burner, so we did a web search and found Direct stoves in our area so called at their warehouse and spoke to a pleasant bloke called Nick who sorted it all out for us and kept us updated with the delivery progress. Would highly recommend Direct stoves to anyone”

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Posted 3 years ago

“The stove came on time well package ,but at the moment its still wrapped in plastic as waiting for my builder to come back from holiday”

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Posted 3 years ago

“Great service! I was telephoned rather promptly after purchasing the stove online and given a fairly quick delivery lead time. Delivery was smooth and efficient, and the driver kindly helped put the stove directly in my garage. The stove was also professionally packaged in a sturdy wooden box. The stove is also really very nice, APR Woodpecker WP5. I'm very pleased with everything so far.”

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Posted 3 years ago

“fantastic service speedy delivery”

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Posted 3 years ago

“Great company great prices and service would recommend this company not was a problem from ordering to delivery”

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Posted 3 years ago

“Quality items. Fast delivery with regular updates.”

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Posted 3 years ago

“Direct stoves were quick and efficient. Even when I had a minor problem (not their fault) they fixed it immediately and were so helpful. Every member of the customer service team was excellent. I would not hesitate to recommend”

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Posted 3 years ago

“Brilliant costumer service, delivery was fast and easy”

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Posted 3 years ago

“Good service at a competitive price.”

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Posted 3 years ago

“We have purchased a surround/cast iron insert & gas fire in previous years from Direct Stoves, so we now needed a electric stove for our recent house move. Direct Stoves had a selection of electric stoves working to show the flame effect. The assistant was very helpful and knowledgable. We made a purchase and took delivery of our choice without any issues. Worth a visit, you can not beat looking at a product “In the flesh”.”

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Posted 3 years ago

“Customer service in the shop was very good but delivery rubbish”

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Posted 3 years ago

“Great service 2days from order to delivery. Stoves a belter too for the money. Repeat customer and would recommend Direct Stoves”

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Posted 3 years ago

“Delivered promptly, right on time. No problems”

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Posted 3 years ago

Direct Stoves is rated 4.5 based on 1,643 reviews