Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.52

4.5 Rating 1,821 Reviews

87 %

of reviewers recommend Direct Stoves

4.5

Based on 1,821 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Direct Stoves 5 star review on 19th April 2026

244

Anonymous

Anonymous // 01/01/2019

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“Our 40 year old woodburner had served us well and needed replacing. This stove was recommended by our installer and he said it would be a lot more efficient. We were amazed by the difference. It looks fantastic and gives out more heat. It's just so controllable.”

Direct Stoves 5 star review on 16th March 2025

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Posted 1 year ago

Hi Stuart, Thanks again for your order and for taking the time to review your purchase. The Hamlet Solution 5 Widescreen is an excellent choice for its high (approx. 82%) efficiency and its impressive 5kW output. We always love hearing about fitter recommendations and we're glad that you've been enjoying the Solution 5 Wide so far. If we can offer any further advice or assistance then please do let us know, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Thanks for the electric stove. We love it.”

Direct Stoves 5 star review on 14th March 2025

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Posted 1 year ago

“Very good, suitable for the area I needed. Easy to install.”

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Posted 1 year ago

“Lovely small stove. Arrived very quickly. Burn very efficiently. Overall very pleased with this stove”

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Posted 1 year ago

“Easy to order the wood burner we wanted, at a competitive price, and service was very good.”

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Posted 1 year ago

“Excellent service from start to finish. My Ekol 12 is not bad either. Would have given more stars if available.”

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Posted 1 year ago

“Great product and brilliant service. I will be using this company again”

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Posted 1 year ago

“Great service over the phone . Let down on delivery with no communication. But actual stove is fantastic”

Direct Stoves 4 star review on 7th March 2025

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Posted 1 year ago

Hi Karen, Thanks for your review. We are pleased to hear that you were impressed with our sales team and it's great to see the Beltane Brue stove installed. This said, we're sorry for any issues relating to delivery communication. We can see that our Dispatch team had contacted you ahead of time to agree and book in a delivery date. We appreciate that it was necessary for you to chase this on the day of delivery, but can also see that our Dispatch team spoke to the courier on your behalf and did what they could to resolve the problem. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Great service from all concerned. Really easy process. Very happy with everything”

Direct Stoves 5 star review on 3rd March 2025

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Posted 1 year ago

Hi Peter, Thanks for your review. It's gratifying to hear that your experience with our showroom sales team was so positive, and it's great to see the stove installed and looking so effective in your room. If we can offer any other advice or assistance then don't hesitate to get back in touch, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Apart from slow communication over a period of time, I had a good experience of Direct Stoves.”

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Posted 1 year ago

“From ordering to delivery Spot On.”

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Posted 1 year ago

“Quick and efficient delivery and love the stove!”

Direct Stoves 5 star review on 24th February 2025

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Posted 1 year ago

“I’m afraid the box of Flamers arrived in a bad condition, part of it torn. Inside, the fire lighters were also damaged, some unusable.”

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Posted 1 year ago

Hi David, Thank you for your review. We are sorry to hear of the issue experienced with the order. We can see that the order was dispatched and received in Mid-January. Where any issues are observed with goods upon receipt, we ask customers to let us know ASAP so that our Dispatch team can assist. For any problems with future orders, please feel free to contact us via dispatch@direct-fireplaces.com or 0161 376 4181 option 2. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Excellent on price, delivery and aftercare.”

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Posted 1 year ago

“Excellent service and price”

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Posted 1 year ago

“I ordered this double sided stove as needed the depth for both chimney breasts . Very good quality and weighs a tone so need 2 people to lift that’s how sturdy it is. We’ve had it installed now and it looks amazing. The delivery of this was amazing as I live in the Channel Islands and it arrived very quickly and very well wrapped. Overall I was very happy with the whole transaction and delivery of this. From start to finish it all went very well”

Direct Stoves 5 star review on 19th February 2025

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Posted 1 year ago

Hi Shaun, Thank you for your review. It's great to see the Ekol Clarity dual-sided stove installed in your home. As you mention, this is a very robust stove build and the double-sided design makes it fantastic for adjoining rooms. We're glad that you were so impressed with the delivery as well. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Very easy company to deal with. Log burner delivered on time and date given.”

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Posted 1 year ago

“I paid for and received the stove correct stove and it was delivered by palletways on time but without the pre delivery phone call. The stove was missing a part for the top to cover the top flue as my installation was a rear flue. I called the maunfacturer ACR stoves direct and they sent me the part immediately. I must say the i previously ordered the same stove from another retailer. The other retailer uses Palletline and they lost the stove. So I received a refund and then ordered from Direct Stoves.”

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Posted 1 year ago

Hi Trevor, Thanks for your order and for your review. We are sorry to hear of the part missing upon receipt though we are glad to hear that ACR were able to resolve this issue promptly. If you have any other concerns or queries then our customer service team will be happy to assist further. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“A very good product at a reasonable price and prompt delivery Thank you”

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Posted 1 year ago

“Good customer relations, delivered when they said it would be even though it was the week of awful weather with snow.”

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Posted 1 year ago

Direct Stoves is rated 4.5 based on 1,821 reviews