Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.52

4.5 Rating 1,821 Reviews

87 %

of reviewers recommend Direct Stoves

4.5

Based on 1,821 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Direct Stoves 5 star review on 19th April 2026

244

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What can we say other than everything we expected it to be”

Helpful Report

Posted 2 years ago

“Direct Stoves I found is an excellent company to deal with I was able to make a very easy telephone purchase of a free standing electric stove which is excellent.The free delivery service was also first class as the purchase price of the deal was the best I could find on line.”

Helpful Report

Posted 2 years ago

“Very happy would recommend and would use again”

Helpful Report

Posted 2 years ago

“Very good service and quick delivery would definitely recommend to others”

Helpful Report

Posted 2 years ago

“Product was reasonably priced and exactly as I expected it to be. Delivered promptly too. Can’t ask for more!”

Helpful Report

Posted 2 years ago

“The staff work above and beyond and customer servuce skills are second to none. They tried very hard to help me with my purchase from delivery to choosing the right model. I recommend this company”

Direct Stoves 5 star review on 5th October 2023

Helpful Report

Posted 2 years ago

Hi Catherine, Thank you very for your order, and for taking the time to leave a review with a photo. The new stove looks great in your fireplace. As you mention, our sales and customer service teams are always happy to help, particularly when it comes to finding customers a stove that will suit their needs. If we can offer any further advice or assistance, please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Excellent service from start to finish. All questions clearly explained. Would and have already recommended this company one hundred percent. Thank you so much.”

Helpful Report

Posted 2 years ago

Hi Jane, Thanks very much for your review. It's great to hear that our team at Direct Stoves was so helpful; we'll let them know to keep up the good work. Please do let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Very easy to experience the website Good prices Quality stoved”

Helpful Report

Posted 2 years ago

“Very happy brilliant service and stove”

Helpful Report

Posted 2 years ago

“All arrived in good order and in good time”

Helpful Report

Posted 2 years ago

“Extremely happy to have purchased our stove from Direct Stoves. Prompt efficient delivery as advertised and easy 0% finance which helped us make our decision on our purchase. Great work guys.”

Helpful Report

Posted 2 years ago

Hi Mark, Thanks for your review. It's great to hear how pleased you are with your Direct Stoves purchase. As you quite rightly mention in your feedback, we take pride in our quick, convenient and free one-man delivery service to mainland UK addresses. We also try and give a variety of payment options, including interest-free 12 month finance, so that customers such as yourself can be confident in their purchases. Thanks again for your order. Please don't hesitate to let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“We’re very pleased with the Stove we purchased delivery was quick and the stove was very well packaged”

Helpful Report

Posted 2 years ago

Hi Malcolm, Thanks very much for your review and for taking the time to upload some video of the new stove. It looks great, and we hope you're getting plenty of use out of it. If we can offer any further advice or assistance then please do let us know, Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Promt delivery Had a small issue with stove pipe but it was sorted out within a day Brilliant customer service .”

Helpful Report

Posted 2 years ago

“Amazingly fast and efficient delivery easy purchase plus good price. All round great service.”

Helpful Report

Posted 2 years ago

“Very good. Very happy with this fire. Highly recommended . Thank you”

Helpful Report

Posted 2 years ago

Hi Helen, Thanks very much for your review. It's great to see that this stove is up and running and that you're very happy with it. Your recommendation means a lot to us. Please do let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“I have a Victorian semi and the guts has been ripped out of it, my mission, to try and restore some character back into the place. I had bookmarked this stove for a number of weeks until I was in a position to purchase. It had a bit of money off and I also did a search for any more money off which I did find (it all helps). The stove arrived and was exceptionally well wrapped/boxed/palleted. The delivery driver was polite and courteous. We unpacked it, eager to just look at it and popped it in situ until it's installation today. It's in! I looks great! I am sure this will be great for the colder months. I have been collecting windfall for next year to season and cannot wait to get some logs after i've cured it. It can rain and be cold as much as likes now. I would definitely use DS again.”

Direct Stoves 5 star review on 21st September 2023

Helpful Report

Posted 2 years ago

Hi Paula, Thank you for your review. It's fantastic to see the new stove in situ and we really appreciate the positive feedback. As you mention, it's a good time of year to start thinking about a new stove and our free one-man mainland UK delivery service is designed to get this to you as quickly and conveniently as possible. If you happen to need further assistance with any current or future orders, don't hesitate to get in touch, Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“I did have to make afew phone calls to chase up a delivery date for my order, as i was worried incase the stove didnt arrive on time but it did, with no issues at all. Many Thanks, Direct Stoves..”

Helpful Report

Posted 2 years ago

Hi, Thanks for your review. It's great to hear that there were no problems with delivery and that our Direct Stoves dispatch team were able to give advice. If you happen to need any further assistance, don't hesitate to get in touch, Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Excellent product & service Fire place looks fantastic”

Helpful Report

Posted 2 years ago

“I have nothing negative to say about Direct Stoves, my experience was great from start to finish. I ordered an Esse one wood burner at the cheapest price I could find online. For a small amount extra I added an enamel flu pipe, carbon monoxide detector and a register plate. It arrived in perfect condition and carefully packaged within the specified time. Pallet line delivered and kept me updated throughout. I even chose interest free credit for 12 months and was accepted within less than a minute. This company has their service spot on. Highly recommended thank you.”

Helpful Report

Posted 2 years ago

Hi, Thanks very much for your kind review. It's great to hear that you've been so impressed with the Esse One wood burner, as well as the customer service received from Direct Stoves. As you mention, the Esse One is a very popular model and we take pride in offering a competitive price and V12 finance for customers who might find these helpful. If we can offer any further advice or assistance, please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Burner was at the best price online, super fast delivery and all packaged very well. Very happy!”

Helpful Report

Posted 2 years ago

Direct Stoves is rated 4.5 based on 1,821 reviews