Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.53

4.5 Rating 1,675 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,675 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 13th September 2025

John Pawlik

Direct Stoves 5 star review on 12th September 2025

Sharon

Gillian Bhaskar

Direct Stoves 5 star review on 30th August 2025

Sharon

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic great service and delivery”

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Posted 2 months ago

“I placed the order online with no bother at all, all very straight forward. The company kept me informed about delivery, which again went smoothly. I would totally recommend Direct Stoves, there was no fuss or bother and I received what I asked for. I am in the process of having it fitted now and am so looking forward to seeing the finished job. Thank you for making it so easy.”

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Posted 2 months ago

“Great service and aftercare from directstoves.com. would definitely recommend.”

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Posted 2 months ago

“Cannot fault this company, I bought a Buschbeck Bbq from them, they answered all my questions before I purchased it and they moved my delivery date without any issues, I did have a problem with the grill but they arranged for a replacement within two days.Excellent customer service”

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Posted 2 months ago

“We bought this stove to replace an old damaged one we had to remove. The design is very minimalist with great and easy to use functionality. While using the stove to test it I got my living room up to 35 degrees with one log. Beautiful craftsmanship and care have gone into the design and build.”

Direct Stoves 5 star review on 27th June 2025

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Posted 2 months ago

“The stove that we purchased is just what we expected from direct stoves after reading some reviews on line, I would recommend direct stoves”

Direct Stoves 5 star review on 23rd June 2025

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Posted 2 months ago

Hi Andrew, Thanks again for your order and for taking the time to leave a review. It's great to see the stove fitted and in use. Please don't hesitate to let us know if we can advise further, Kind regards, Direct Stoves & Fireplaces

Posted 2 months ago

“I purchased a Masterbuilt Gravity 1150 unit that was delivered on time and is a good product. Unfortunately there was a broken firebrick discovered on the unpacking and assembly but I cannot thank the excellent work by the staff at Direct Stoves enough who quickly and simply chased down a warranty claim for me so that replacement parts were sent - excellent work by all at Direct Stoves...”

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Posted 2 months ago

“Absolutely love the stove l baught from this firm they delivered it very quickly and at a good price l definitely recommendThem. the portaway Arundel is a beautiful little multi fuel burner looking forward to cooler nights to light it up .”

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Posted 2 months ago

“called them up for advice, realy helpfull, went back and ordered the logburner no hastle. all good.”

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Posted 2 months ago

“Brilliant BBQ, quick delivery and great comms from Direct Stoves leading up to receiving. Highly recommended”

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Posted 3 months ago

“My masonary BBQ is excellent quality and easy to build (if heavy!). Customer service was excellent- knowledgeable and helpful. The setting cement used needs to be left for an hour or so before use so do this step first!”

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Posted 3 months ago

“Very helpfull with all aspects of my order. Would definatly recomend.”

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Posted 3 months ago

“Love my new stove”

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Posted 3 months ago

“Amazing service, could not get better 111”

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Posted 3 months ago

“we have not instaled fire yet being fitted on 29/7/25”

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Posted 3 months ago

“Product arrived on time and in good condition. Still getting the hang of the stove but we have managed to do some cooking on it as keeping very warm outside in the evening.”

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Posted 3 months ago

“Arrived on date promised and installed easily. Throws out some good heat, although we have hardly used it due to hot weather. Easy to clean and looks great.”

Direct Stoves 5 star review on 25th May 2025

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Posted 3 months ago

“Nice stove reasonable price smooth delivery”

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Posted 4 months ago

“Packed really well, delivery guy was excellent 👌 loved the fire looks fantastic fitted in”

Direct Stoves 5 star review on 11th May 2025

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Posted 4 months ago

“Fab from ordering to delivery. Stove and 2 kits were purchased, everything was there, no problem with missing parts. Stove is lovely looks great in our lounge. 10 out of 10, definitely recommend Direct Stoves.”

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Posted 4 months ago

Direct Stoves is rated 4.5 based on 1,675 reviews