Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.52

4.5 Rating 1,821 Reviews

87 %

of reviewers recommend Direct Stoves

4.5

Based on 1,821 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Direct Stoves 5 star review on 19th April 2026

244

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and excellent communication, fast delivery 5 *****”

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Posted 2 years ago

“Very happy with the service. Delivered on time, good packaging. Very pleased with the product.”

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Posted 2 years ago

“Good value for money. Extensive choice. Lots of information to help you make a choice and to help you know what extras are needed. Customer service team helpful when making an enquiry.”

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Posted 2 years ago

“Very pleased with the service from start to finish. The telephone sales staff were very helpful and friendly. The stove arrived quickly and was well packaged on a pallet. Big thumbs up!”

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Posted 2 years ago

“Staff at Direct Stoves very helpful. Staff at the delivery company also helpful and friendly. I ordered it well in advance of needing it, hence delivery over one month.”

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Posted 2 years ago

“Superb service throughout - could not fault this company. The delivery date was changed at short notice without hassle and the stove was delivered in a timely and professional manner. Overall I am delighted with my purchase of such a stylish and efficient stove.”

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Posted 2 years ago

“Excellent service quality stove , only downside, can’t get a installer as a stay in scotland ,”

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Posted 2 years ago

“Great service, delivered on time”

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Posted 2 years ago

“..........”

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Posted 2 years ago

“Excellent service and delivery bought two stoves.”

Direct Stoves 5 star review on 14th November 2023

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Posted 2 years ago

“Great value stove. Easy to order with accessories needed to complete installation. Delivery options available and no problems with delivery. A great experience. Would highly recommend.”

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Posted 2 years ago

“From initial contact to the supply of a stove everything went well, the fire I selected was fitted and is now making the home lovely and warm”

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Posted 2 years ago

“Stove arrived in good time, well packed with no damage. Working well. Very pleased with the service and and product.”

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Posted 2 years ago

“Ordered by telephone, Very helpful staff answered all the queries, Stove in stock, Here in 2 days, Now fitted very pleased with it. Great service and company to deal with. Recommend”

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Posted 2 years ago

“One of the best companies I have dealt with brilliant from start to finish quick delivery will def recommend and will use again”

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Posted 2 years ago

“Excellent service, Very pleased”

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Posted 2 years ago

“great service! Over the moon with my stove it looks fantastic!”

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Posted 2 years ago

“Kiln dried wood was excellent and arrived in a builders bag on a pallet as described. The wood is burning really well. The delivery company arrived on time and the driver was very friendly and couldn't have been more helpful . Great experience”

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Posted 2 years ago

“I recently purchased the Axon Keswick wood burning/multifuel Ecodesign stove and fitting kit from Direct Stoves. I was very impressed with the fast delivery and ease of use of the website. I ordered the stove on a Monday morning and it arrived on Wednesday afternoon. The fitting kit was also included in the delivery. The stove itself is excellent quality and looks great in my living room. It is easy to use and produces a lot of heat. The fitting kit was also very comprehensive and easy to follow. I would highly recommend Direct Stoves to anyone looking for a wood burning stove. They have a great selection of stoves to choose from and their customer service is excellent.”

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Posted 2 years ago

Hi Philip, Thanks very much for your review. It's good to hear that you're impressed with your newly received Axon Keswick stove, as well as the delivery. As you mention, we at Direct Stoves take great pride in our selection of stoves and our customer service team is always happy to help with any queries regarding our products and services. If you happen to need any further assistance with current or future orders, please don't hesitate to get in touch, Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Good selection of stoves . Delivered within two days of ordering.”

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Posted 2 years ago

Direct Stoves is rated 4.5 based on 1,821 reviews