Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.52

4.5 Rating 1,821 Reviews

87 %

of reviewers recommend Direct Stoves

4.5

Based on 1,821 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Direct Stoves 5 star review on 19th April 2026

244

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service Excellent product good delivery”

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Posted 3 years ago

“Excellent stove, prompt delivery”

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Posted 3 years ago

“Everyone one I dealt with at direct stoves very helpful called in the shop and spoke to a guy called Damian ordered log burner and it was delivered 2 days later thanks everyone at direct stoves”

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Posted 3 years ago

Hi Damian, Thanks very much for your review. It's great to hear that Damian and the rest of the team were so helpful in getting your stove chosen and delivered, and we'll let them know to keep up the good work. If we can offer any further advice regarding current or future orders, don't hesitate to get in touch again, Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Really good communication and knowledge from the Staff at Stockport branch, very friendly and helpful and we felt no pressure to buy at any time and the price was right too..”

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Posted 3 years ago

Hi, Thanks very much for your review. It's great to hear that our Stockport branch staff were so helpful; we'll be sure to congratulate them on a job well done. If we can advise further regarding any current or future orders, please don't hesitate to get in touch, Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Excellent service We had a damaged flue delivered and it was replaced straight away”

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Posted 3 years ago

“Easy to use website and delivered on day requested.”

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Posted 3 years ago

“Excellent. Delivered on the right day. carefully packaged”

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Posted 3 years ago

“Great item - good value, not top end but we are delighted with the look, build quality, packaging and delivery!”

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Posted 3 years ago

Hi Henry, Thanks for your review. It's good to hear that you've been pleased with the item received from Direct Stoves as well as the packaging and delivery. We offer a wide range of quality appliances, and as you mention even our most competitive items offer a superb look and feel in the home. Thanks again for your feedback. If you'd be at all interested in sending through some photos and/or video of the stove in action once installed, we'd love to hear from you again, Kind regards, Direct Stoves & Fireplaces

Posted 3 years ago

“Not the first time I have purchased from Direct Stoves, my first port of call for me and have recommended them many times. Great value for money, with no compromise.”

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Posted 3 years ago

Hi Valerie, Thank you for your very kind words. It's good to hear that we are your first port of call and at the top of your recommendations. If possible, we would love to see any pictures of your purchases, both past and present, when they are fully operational as a further review. If we can offer any further assistance with current or future orders, please don't hesitate to get in touch, Kind regards, Direct Stoves & Fireplaces

Posted 3 years ago

“Ordering was easy and the price was excellent. I wouldn't hesitate to use them again. Well informed of delivery and delivered on the day requested”

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Posted 3 years ago

Hi Malcolm, Thank you for your very kind review. It's good to hear that you had no problems with your order and would use us again for future purchases. If possible, we would love to see further pictures of your purchase when it's fully functioning with a further review. As we have said before, if we can offer any further assistance with current or future orders, please don't hesitate to get in touch, Kind regards, Direct Stoves & Fireplaces

Posted 3 years ago

“Stove not fitted yet, but delivery as requested on the day”

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Posted 3 years ago

“Very good service from start to finish. Good quality burner. Would definitely recommend.”

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Posted 3 years ago

Hi there, Thank you for your very kind review. It's good to hear that you had fantastic service from start to finish. If possible, we would love to see further pictures of your purchase when it's fully functioning with a further review. If we can offer any further assistance with current or future orders, please don't hesitate to get in touch, Kind regards, Direct Stoves & Fireplaces

Posted 3 years ago

“Easy to use site and very quick delivery”

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Posted 3 years ago

Hi Anne, Thanks for your review. It's good to hear that you had no problems with your order. If possible, we would love to see further pictures of your purchase when it's fully functioning with a further review. If we can offer any further assistance with current or future orders, please don't hesitate to get in touch, Kind regards, Direct Stoves & Fireplaces

Posted 3 years ago

“Excellent and trustworthy”

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Posted 3 years ago

Hi Wendy, Thank you for your review. It's good to hear that you had no problems with your order. If possible, we would love to see further pictures of your purchase when it's fully functioning with a further review. If we can offer any further assistance with current or future orders, please don't hesitate to get in touch, Kind regards, Direct Stoves & Fireplaces

Posted 3 years ago

“Stove arrived on time with no issues. Thanks”

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Posted 3 years ago

Hi Katie, Thank you for your review. It's good to hear that you had no problems with your order. We aim to offer a high level of professional service as well as quick delivery and quality products. The fact that this has been your experience as well is highly pleasing. If possible, we would love to see further pictures of your purchase when it's fully functioning. If we can offer any further assistance with current or future orders, please don't hesitate to get in touch, Kind regards, Direct Stoves & Fireplaces

Posted 3 years ago

“Quality products and excellent service”

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Posted 3 years ago

“Order executed as promised and I installed the next day so all good. The delivery team placed the package as requested and removed the packaging leaving the stove ready for a painless installation.”

Direct Stoves 5 star review on 18th August 2023

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Posted 3 years ago

Hi Dan, Thanks for your review. It's good to hear that the stove was received and installed without issue, and we appreciate your having taken the time to upload an image. It looks great in your chimney breast. As per your feedback, our optional two-man delivery service comes highly recommended. This is especially true for instances where customers might need assistance in bringing the stove into the property. Thanks again for your order. If you happen to need anything else for your stove installation in future, don't hesitate to get in touch, Kind regards, Direct Stoves & Fireplaces

Posted 3 years ago

“Bought my fire and flue pack from Direct Stoves Great communication Great product Arrived exactly as promised thank you”

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Posted 3 years ago

“Delighted with our stove. Thank you”

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Posted 3 years ago

“Cracking company. Did a price match which I was pleased about. Good communication and helpful on the phone. Would recommend.”

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Posted 3 years ago

Hi, Thanks very much for your feedback. It's great to hear that your experience in ordering with Direct Stoves was so good. Our sales team is always happy to help with customer queries, and as you mention we aim to offer the most competitive prices that we can, including price matches. Let us know if we can offer any further advice or assistance, Kind regards, Direct Stoves & Fireplaces

Posted 3 years ago

Direct Stoves is rated 4.5 based on 1,821 reviews