Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.52

4.5 Rating 1,770 Reviews

87 %

of reviewers recommend Direct Stoves

4.5

Based on 1,770 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Stoves 5 star review on 25th February 2026

242

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast service and excellent advice. Highly recommend”

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Posted 10 months ago

“Easy to contact direct stoves by phone who were happy to update me on my order”

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Posted 10 months ago

“Direct Stoves has an excellent range of stoves at the best prices. Delivery was very quick and the item arrived well packaged. Very happy with purchase and would recommend.”

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Posted 11 months ago

“Excellent delivery service. Arrived on time. Driver very helpful.”

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Posted 10 months ago

Hi Jack and Lynne, Our thanks to you both for the kind review. We're glad that you received the Dimplex Fortrose Optimyst electric stove in good time and it's great to see this in use. We appreciate your having taken the time to upload a video of the realistic lighting and vapour effect. Please don't hesitate to let us know if we can offer any other assistance, Kind regards, Direct Stoves & Fireplaces

Posted 10 months ago

“Found exactly what I wanted at an affordable price....and it was here within 48 hours. Can't get much better can it!!!!”

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Posted 11 months ago

“Very happy with our oven and microwave. Speedy delivery and good customer care.”

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Posted 11 months ago

“Easy to order online and book a convenient date for delivery. Received a courtesy call from Direct Stoves to ensure that the delivery date was still correct. Was delivered as expected and cannot fault the service.”

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Posted 11 months ago

“Our 40 year old woodburner had served us well and needed replacing. This stove was recommended by our installer and he said it would be a lot more efficient. We were amazed by the difference. It looks fantastic and gives out more heat. It's just so controllable.”

Direct Stoves 5 star review on 16th March 2025

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Posted 11 months ago

Hi Stuart, Thanks again for your order and for taking the time to review your purchase. The Hamlet Solution 5 Widescreen is an excellent choice for its high (approx. 82%) efficiency and its impressive 5kW output. We always love hearing about fitter recommendations and we're glad that you've been enjoying the Solution 5 Wide so far. If we can offer any further advice or assistance then please do let us know, Kind regards, Direct Stoves & Fireplaces

Posted 11 months ago

“Thanks for the electric stove. We love it.”

Direct Stoves 5 star review on 14th March 2025

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Posted 11 months ago

“Very good, suitable for the area I needed. Easy to install.”

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Posted 11 months ago

“Lovely small stove. Arrived very quickly. Burn very efficiently. Overall very pleased with this stove”

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Posted 11 months ago

“Easy to order the wood burner we wanted, at a competitive price, and service was very good.”

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Posted 11 months ago

“Excellent service from start to finish. My Ekol 12 is not bad either. Would have given more stars if available.”

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Posted 11 months ago

“Great product and brilliant service. I will be using this company again”

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Posted 11 months ago

“Great service from all concerned. Really easy process. Very happy with everything”

Direct Stoves 5 star review on 3rd March 2025

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Posted 11 months ago

Hi Peter, Thanks for your review. It's gratifying to hear that your experience with our showroom sales team was so positive, and it's great to see the stove installed and looking so effective in your room. If we can offer any other advice or assistance then don't hesitate to get back in touch, Kind regards, Direct Stoves & Fireplaces

Posted 11 months ago

“From ordering to delivery Spot On.”

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Posted 1 year ago

“Quick and efficient delivery and love the stove!”

Direct Stoves 5 star review on 24th February 2025

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Posted 1 year ago

“Excellent on price, delivery and aftercare.”

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Posted 1 year ago

“Excellent service and price”

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Posted 1 year ago

“I ordered this double sided stove as needed the depth for both chimney breasts . Very good quality and weighs a tone so need 2 people to lift that’s how sturdy it is. We’ve had it installed now and it looks amazing. The delivery of this was amazing as I live in the Channel Islands and it arrived very quickly and very well wrapped. Overall I was very happy with the whole transaction and delivery of this. From start to finish it all went very well”

Direct Stoves 5 star review on 19th February 2025

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Posted 1 year ago

Hi Shaun, Thank you for your review. It's great to see the Ekol Clarity dual-sided stove installed in your home. As you mention, this is a very robust stove build and the double-sided design makes it fantastic for adjoining rooms. We're glad that you were so impressed with the delivery as well. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

Direct Stoves is rated 4.5 based on 1,770 reviews