Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.52

4.5 Rating 1,821 Reviews

87 %

of reviewers recommend Direct Stoves

4.5

Based on 1,821 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Direct Stoves 5 star review on 19th April 2026

244

Anonymous

Anonymous // 01/01/2019

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“Paid for next working day delivery & didn’t arrive when it should have. Got told it was coming the following day between 8am - 12pm & didn’t arrive until 2:15. I had a work man booked in.”

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Posted 3 years ago

Hi Kate, Thank you for your feedback. We’re sorry to hear about your experience and that we didn’t meet the level of service that we aim for at Direct Stoves. Unfortunately, due to the current energy crisis, we are still in the midst of an unprecedented surge in demand for our products. Our third-party delivery partners have in some instances struggled with a high volume of consignments being processed through their systems. We try our best to ensure that all customers receive orders as and when expected, but we apologise that we were unable to uphold our usual high standards on this occasion. We sincerely apologise for any inconvenience that this has caused you. Our team will of course take your comments on board. If there’s anything further that we can do to assist then please don't hesitate to contact us. Kind regards, Direct Stoves & Fireplaces

Posted 3 years ago

“Excellent service delivery on time and very pleasant”

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Posted 3 years ago

Hi Steven, Thank you for taking the time to leave a review. We're thrilled to hear that you've had a good experience in ordering with Direct Stoves, both in terms of delivery and the level of service provided. Please do let us know if we can assist further, either in terms of the stove received or with any future orders. Kind regards, Direct Stoves & Fireplaces

Posted 3 years ago

“Good stove, terrible delivery service. One very rude monosyllabic guy arrived with very heave 200kg+ stove and left it “kerbside” on a pallet about 50ft from our door. Used his pallet truck to get it there but would not take it any further. My wife couldn’t move it, left there for 3 hours until other family members got home from work then spent ages in dark taking pallet apart to get at it and then 5 of us to carry it into house”

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Posted 3 years ago

Hi Stephen, Thank you for your feedback. We're pleased to hear that you've been impressed with the stove received, but we are also sorry to hear that you have had a bad experience with our delivery partner. As part of the one man delivery service that we offer, the driver should transport the pallet as close to the property as is safe and possible, providing level ground with no steep slopes or gravel driveways. This would be due to the weight and size of many items. Had we been contacted at the time, our dispatch team would have spoken to our delivery partner to ask that the driver return and move the pallet closer to the property. As a matter of future reference, our dispatch team can be contacted on 0161 516 4104 option 2 or by email through dispatch@direct-fireplaces.com if there are any problems with a delivery that need addressing. Regardless, thanks again for your order and for your review. Kind regards, Direct Stoves & Fireplaces

Posted 3 years ago

“I waited a long time for my stove and understood the reasons for the delay. However, I do feel the company could have kept me informed, even on a monthly basis, for a brief update. I felt I had to chase my order and in the end only found out it was in stock when I contacted you again for information. It makes me wonder how long you had had it in your warehouse. Did my e mail prompt you or were you going to contact me by coincidence that same week? The stove is now fitted and looks beautiful. It has not been lit yet though! A word on your delivery courier. The stove was left by the driver to be brought into the house by my 60 year old partner. A tough ask for him considering the weight, 130 kg! It would have been nice for the driver to offer his help.”

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Posted 3 years ago

“Excellent service, quick delivery.”

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Posted 3 years ago

“Stove lovely. Delivery exactly as stated snd kept informed of delivery times.”

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Posted 3 years ago

“Customer service - great. Product appears great from outside, unfortunately I cannot say anythong about its performance (yet) - I AM ONLY WAITING 4!!! MONTHS NOW FOR A PLUMBER TO CONNECT THE STOVE. I am happy to review once I managed to get the gas stove connected”

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Posted 3 years ago

“Easy to use web site and the stove was delivered on the day i selected it was well packaged and arrived in pristine condition”

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Posted 3 years ago

“Ordered this and was told it would be a while to arrive, but came within about three days. Lovely fire and really easy to use, thank you!”

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Posted 3 years ago

“What we ordered: 5inch square cowl, what we got: 6inch round cowl. Quick response to deliver original order BUT I am left with a totally useless (to me) cowl and no offer to collect it.”

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Posted 3 years ago

“I ordered and paid for a Burley stove on the 23rd of December 22. I am not best pleased that I paid for stove a month ago and I have no idea when I will receive it. Customer service very very poor. C.A.”

Helpful Report

Posted 3 years ago

Hi Chris We sent you an e-mail on the 10th Jan advising you on the lead time of the stove. I will ask the dispatch team to chase Burley for a further update for you. Many Thanks

Posted 3 years ago

“Fantastic service ordered on line, red brick fire chamber selected my delivery date and it was delivered on that date, absolutely no issues product was as described very pleased, also ordered oak fireplace beam at same time, it was on a 7-10 day lead time arrived spot on time again very pleased with the ease of ordering and the on time no issues delivery”

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Posted 3 years ago

“Very pleased, from purchase to installation”

Direct Stoves 5 star review on 24th January 2023

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Posted 3 years ago

“Very helpful staff great advice on new stove survey and fitting went well very lpleadrf with product”

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Posted 3 years ago

“Amazing service from point of ordering to delivery.”

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Posted 3 years ago

“Very satisfied with service and product.thank you.”

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Posted 3 years ago

“Excellent service Excellent delivery time Excellent fire. Love it”

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Posted 3 years ago

“Direct stoves amazing service delivered within three days , beautiful stove arrived in perfect condition. Looks absolutely stunning thank you”

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Posted 3 years ago

“Great customer service, delivered on time! Great service and communication from delivery company. Would recommend! Great unit, looking forward to having it installed and basking in warmth.”

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Posted 3 years ago

“Great service all round from Direct stoves. Lovely stove, delivered when requested by helpful delivery many Would definitely recommend to others.”

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Posted 3 years ago

Direct Stoves is rated 4.5 based on 1,821 reviews