Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.52

4.5 Rating 1,821 Reviews

87 %

of reviewers recommend Direct Stoves

4.5

Based on 1,821 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Direct Stoves 5 star review on 19th April 2026

244

Anonymous

Anonymous // 01/01/2019

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“The stove I wanted was out of stock at all stove shops on line apart from Direct Stoves. £100 more expensive but worth it to get the one I wanted delivered within a week. Friday came and by 3pm no contact from supplier or delivery driver. Called Direct Stoves to be told it wasn’t coming, it would be end of month like the other companies. No apology, no offer of price match, just a pleasant but confused chap on the phone. No communication, my wife spent the whole day at home and I had to cancel the fitter for the Saturday. Had to pay a cancellation fee to him! I was going to cancel order on the Monday and get elsewhere & save £100 but surprise, the stove was delivered! Again, no communication just a guy with a pallet truck. Why couldn’t we be told it was coming?? Delivery driver was great and helped get it into my garden. From this experience, I cannot recommend Direct Stoves.”

Helpful Report

Posted 3 years ago

Hi Alan I'm really sorry about the experience you had with the delivery of your stove. There was a system error at the storage/haulage company, and we did everything we could and asked them too as well to contact all affected customers. This occurred on the 7th and rolled into the following week. We were informed by them that everything was resolved, and all orders were going out as normal from the 14th and the backlog would be cleared by the 17th. From your review it seems you were expecting delivery on the 14th so you weren't contacted by us as we were led to believe that all order for that day would be delivered on time. I have worked with Expect Distribution for over 10 years now and have never experienced an issue like this before. It’s regretful that when you used us to buy your stove you had this experience. I have also asked the Operations Director of Expect to write a letter to all affect customers apologising for their experience. I have had a look on our system for your order but couldn't find it from your name so if you could let me know your order number via this platform I can forward it you. Many Thanks

Posted 3 years ago

“Had a slight problem the stove pipe got lost in transit. I left a message and they phoned me back they then sent me a new stove pipe and received it the next day. Can’t wait to get it fitted. Great company to deal with even if there’s a problem they sorted it asap.”

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Posted 3 years ago

“Extremely happy with my purchase , really good customer service , would definitely recommend”

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Posted 3 years ago

“Great service.”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Lucy was very knowledgeable about my requirements and very helpful. Efficient fast service.”

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Posted 3 years ago

“Nothing but praise for this company. I somehow put the wrong delivery date in when ordering, they brought it forward no problem. We live down a cul-de-sac with narrow access road. Both the stove delivery man and the flue delivery man delivered with no hassle. Not opened anything yet but sure it will all be fine. Would definitely recommend.”

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Posted 3 years ago

“Wide range of stock,delivery on time & intact.”

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Posted 3 years ago

“The fireplace took ages to arrive, I had to keep chasing and was not kept up to date. Trying to get through to someone to arrange delivery was impossible and when the product did arrive our fitters refused to fit it as it was broken. Customer service are now trying to convince me that there’s nothing wrong with it despite obvious damage in numerous places. Terrible experience from start to finish.”

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Posted 3 years ago

“Very knowledgeable and easy ordering. All arrived on time thanks”

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Posted 3 years ago

“Great customer service and responsive communication. Would definitely recommend and would use again.”

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Posted 3 years ago

“Absolutely shocking customer service experience. Zero communication from Direct Stoves around delivery day and times such that they then said I’d have to pay an additional £40 for delivery. They then delivered two stoves on a day I told them I was not at home. Luckily I was still on my driveway. I was honest and highlighted this mistake but have received nothing for this nor for the total lack of customer service. Think twice about giving your custom and read the reviews!!! Also some parts are missing from my order!”

Helpful Report

Posted 3 years ago

Hi Taylor You ordered your stove on the 26th September and selected a delivery date of the 5th October. We sent an order confirmation stating this. We then sent a further e-mail explaining the delivery process and that it was an all-day delivery. An e-mail you refer to in your e-mail to us. We then sent another e-mail on the 27th regards delivery, yet another e-mail you refer to in your e-mail to us. So, in total you had 3 e-mails confirming the delivery date you selected, 2 of which state it was an all-day delivery (a point you confirm in your e-mail to us). Then on the 5th October we arrive to deliver the stove but there is no one home. You then call to let us know you missed the delivery, and you were told there would be a £40 re-delivery fee (which we didn't charge). We were in communication with the haulage company, and they were back in your area on the 7th and attempted to deliver that day. Yes, you'd requested not to deliver that day but they tried anyway and luckily you were in and the stove was delivered. There was plenty of communication regards delivery as you have stated in your e-mail to us. This review is based on the fact you asked for compensation, for what I was unable to ascertain, but when I said we hadn't done anything wrong other than arrived to deliver the stove on your selected delivery date you said that you would be leaving negative reviews unless we offered you some compensation.

Posted 3 years ago

“Quick delivery - really pleased.”

Helpful Report

Posted 3 years ago

“Took delivery of the order - booked the fitter. Was then informed by a courier 2 weeks after initial delivery part was missing, NO contact made by direct stoves to advise part was missing. 2 emails - 2 phones calls and not a word back from them regarding assisting to sort out delivery or reimbursement for the fee I had to pay for cancellation of fitter. Sale and forget wouldn’t recommend.”

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Posted 3 years ago

“Good prices and great stove. Some additional ordered parts never arrived and customer service is poor. Still waiting for a call back to resolve the issue.”

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Posted 3 years ago

“Customer service is terrible, unable to contact, rang several times and left messages, tried there online form, eventually sent email and had a return email No call, took several exchanges to get refund for product that was incorrect size. Would definitely not recommend this company.”

Helpful Report

Posted 3 years ago

“I'd love to leave a review, but my fire hasn't arrived. I had a call from the delivery agent to say it was delayed by a week because you didn't pick it on time for them to collect. It is now due on 18 October and had better arrive because my fitters are coming on 19th.”

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Posted 3 years ago

“I still have the fitting kit missing I have rang three times and nobody is returning my calls I’m not happy at all Such good quality product let down by customer service”

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Posted 3 years ago

“lovely woodburner , arrived within days of ordering”

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Posted 3 years ago

“I ordered a stove online from direct stoves, it should have been delivered on the 7th of October. I waited in all day, at 12.10 I rang them to confirm that delivery would be made, a man answered and said I'll ring you back, he didn't. I rang again at 5.10 only to be told that it hadn't been picked and would be delivered today. This morning my stove arrived and a flimsy little piece of metal that was way too small to be called a retaining plate. No gloves, no flue pipe and no carbon monoxide detector. Thanks to Rotherham fireplace centre I was able to complete my job today, they were really in their game. I wouldn't touch direct stoves again, absolutely rubbish”

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Posted 3 years ago

Direct Stoves is rated 4.5 based on 1,821 reviews