Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.53

4.5 Rating 1,633 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,633 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 25th May 2025

212

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not 5 star as late delivery”

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Posted 3 years ago

“The member of staff at the Stockport branch, Tony, was courteous and very helpful, however, I had some difficulty getting through on the telephone and when placing my order I didn’t feel 100% confident that the person I was talking to knew fully what I wanted. I am very pleased with the price of the fire I chose and hopefully, it will arrive on 31st January as requested.”

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Posted 3 years ago

“Great service, shame I had to correct my address put on the email order confirmation. Lovely quality product, very happy with our purchase.”

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Posted 3 years ago

“Very happy with the Celsi electristove I bought. The only reason my score is a 4 not a 5 is the time taken to deliver an item that was supposedly "in stock" but actually turned out to be sent directly from the manufacturer. A minor point certainly, but one that I found irritating.”

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Posted 3 years ago

“Apart from difficulties trying to pay with our credit cards everything was fine and we are very pleased with the purchase of the Broseley electric stove. Our credit cards have been used on other sites since with no problems encountered.”

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Posted 3 years ago

“Excellent communication on delivery and product. Poor communication on enquiries rang for advice on setup and emailed but still have had no reply. Had to go elsewhere to find out what the mystery part was for as it was not in instructions. Natural Air Intake.”

Direct Stoves 4 star review on 18th January 2022

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Posted 3 years ago

“A good burner. Would benefit in my house with the extension tube to bring burner more out into my room. Would appreciate advice for purchase of same. Thank you”

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Posted 3 years ago

“The stove looks lovely and delivery was exactly as described-brilliant! I have deducted a star for the ridiculous self-assembly. I had to bolt the legs on with bolts already bolted into the base. It took an hour and a half just to loosen them so I could use them again! No appropriate tool supplied or advised. Just two allen keys. Why not just put them in the little parcel with the stove legs? Otherwise I would definitely recommend this company.”

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Posted 3 years ago

“Love my electric stove. Correspondence good.”

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Posted 3 years ago

“Appliance was very easy to order and full details of purchase quickly forthcoming by email. Item was well packed and secure upon delivery. However, l was informed l would receive an SMS about 2 hours prior to delivery about ETA, this did not happen so unprepared when delivery arrived. Checked email just in case, nothing. Text actually arrived 4+ hours after delivery!! But the delivery man was fantastic, very helpful, courteous and polite. Upon opening boxed appliance. could not find any information about how to register item for guarantee. Have yet to contact company regarding this. Delivery arrived on the day expected.”

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Posted 3 years ago

“Excellent stove Fabulous quality Easy to install Delivery experience- terrible Not 2 days as promised actually had to go and collect and good job we did as the depot said there was no address on it ?? Perhaps this was a one off and bad luck other than that very good product”

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Posted 3 years ago

“arrived promptly. courier very polite. stove well packed and correct contents.”

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Posted 3 years ago

“Excellent and smooth purchase transaction. A* delivery”

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Posted 3 years ago

“Very quick delivery . lovely stove . Pity i could not speak to any one about ordering the wood burning kit as i did not order it with the stove so had to get it else were”

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Posted 3 years ago

“The service I have received from Direct Stoves has been fantastic. The stove itself is excellent and the customer service has been great. My only negative experience was dealing with the courier company. The delivery driver was incredibly surly and unhelpful. He refused to use the trolly he had in his hands to wheel the heavy stove into my front door. He left the crated stove on the road in-between a bin and a parked car and when I asked for help wheeling it into my property, he refused saying that he had delivered it and that his job was done. I would strongly recommend that Direct Stoves look into the matter and potentially consider partnering with an alternative courier company, as they really do represent Direct Stoves in that situation. Other than that, my experience has been great, and I would highly recommend Direct Stoves to anybody looking to have a wood burner installed. Many thanks, Paul.”

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Posted 3 years ago

“Absolutely love the stove, works perfectly. It was a great price and just the style we were looking for. Softer and more vintage look than a very modern one. It’s also a perfect fit for smaller fire places - I was so keen that it didn’t look too small/squat and really wanted a bigger stove - it fits perfectly. The customer service was impeccable too, actually had a customer service guy ring me to let me know it was out for delivery that day, as I was worried about brexit etc - it arrived in time. The only reason I put 4 stars is because the delivery guy wouldn’t bring the stove into our garden even though it’s a straight path to the garden from the road side. My partner and I had to lift it into the garden and house and I put my back and neck out. I have an 8 month old so it’s a massive inconvenience. I’ve never lifted something so heavy in my life and I’m a tall capable lass. I just think actually delivering the stove to your house should be part of the cost. Other than having to recover from lifting the stove we have enjoyed using our lovely stove.”

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Posted 3 years ago

“Direct stoves has a easy to navigate website when ordering your chosen stove with a choice of fitting and flue lining kits. We ordered the Canterbury gas stove which was delivered promptly and on time. The reason the review is not five star is because the fitting kit did not have the required parts to actually fit the stove it requires an elbow to turn the flue up the chimney in order for connection to be made to our flue set up! Just be mindful when ordering the fitting kit, it is essentially a 1 m stove pipe and nothing else.”

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Posted 3 years ago

“Great advice in the shop from Anthony but didn't decide on a stove there and then. Later ordered online which was excellent, especially being able to pick delivery date. Only problem was delivery was one man who couldn't move or lift the stove on his own. Luckily one of neighbours agreed to help him. Very happy with stove.”

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Posted 3 years ago

“We have yet to install our stove. However, the delivery of the stove left a lot to be desired! It was delivered in a Bedford type van with no tail gate lift or any other means of removing it out of the van! No equipment was available and I had to use my own plan of action to remove it from the van, luckily without any damage. The driver was not at fault apart from probably should have refused to deliver it without the written instructions on the Delivery Note being adheared to!”

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Posted 3 years ago

“Delivered promptly and followed my delivery instructions. Fast effective communications hen I had to email questions.”

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Posted 3 years ago

Direct Stoves is rated 4.5 based on 1,633 reviews