Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.53

4.5 Rating 1,634 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,634 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 25th May 2025

212

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“except getting a coal effect instead of a log effect perfect”

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Posted 2 years ago

“I can’t give a review because I haven’t received the wood burner yet but so far buying was straightforward”

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Posted 2 years ago

“Delivery communication was not great. Stove arrived a day later than agreed and I had to phone to find out when the delivery was rescheduled for. Other than that great price and great stove.”

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Posted 2 years ago

“waiting on works to begin but good info honest in what can be done and happy to help with your needs and style”

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Posted 2 years ago

“Stove didn’t didn’t show on day . I contacted you at 3pm. When driver arrived brilliant. I don’t feel I should have paid extra for multi fuel kit £90 . Plus still waiting for items . Thanks”

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Posted 2 years ago

“I was a bit nervous at first before placing order so much choice and I was completely satisfied with my stove as it was delivered on time, even the packaging was a perfect bit of kindling. Just wished finding a stove installer was this easy!”

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Posted 2 years ago

“Very good, professional advice, quick to return my call and courteous.”

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Posted 2 years ago

“Very good products. Very knowledgeable, helpful sales staff who made useful suggestions. Delivery time was held to. There was a muddle over the lining when the wrong size was sent and had to be returned. The correct size reached me quickly. The stove looks good in situ. I think DS is a very good service to deal with.”

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Posted 2 years ago

“My stove was delivered to 2 doors away. We had to carry it. Rang you but not received an explanation. No actual date given for delivery. Neighbour was not in at the time of delivery either”

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Posted 2 years ago

“Very pleased with the fire, it is exactly as advertised but the delivery driver was very unhelpful. He left the fire at the top of the drive refusing to bring it closer to the house as he had a bad back.”

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Posted 2 years ago

“Burner arrived on time. We are keeping it unopened till fitting, start of September. In addition we had delivery of two items - tube and metal plate - by courier at end of day with no explanation. Can you clarify?”

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Posted 2 years ago

“AFTER A SMALL AMOUNT OF TROUBLE ORDERING THE PRODUCT, EVERYTHING ELSE WENT WELL AND IT IS NOW FITTED”

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Posted 2 years ago

“The stove I was looking for was advertised at a very competitive price on Direct stoves. I purchased it and it was delivered in perfect condition, and the delivery chap helped me to get it into my garage.....so very pleased. The only tiny negative I had, was that Direct Stoves is the online company that I ordered through, but Direct Fireplaces and the Fireplace Warehouse are sister companies that are involved in different parts of the supply chain. Obviously, when I started receiving emails from differently named companies, to the one I had ordered from, I questioned whether my debit card had been fraudulently used. If Direct stoves had made it obvious that orders would be processed through other companies, it would have made the process less concerning.”

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Posted 2 years ago

“Very helpful staff and a quick service”

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Posted 2 years ago

“Very quick delivery and a great looking stove. I was advised beforehand that the delivery man could not enter my property with the stove. But leaving the stove on the pavement wasn't helpful to someone who couldn't shift it on her own. Luckily a strong neighbour carried it inside for me. Hence 4 stars and not 5.”

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Posted 2 years ago

“Very pleased with service and delivery arrangements. The only problem we had was not understanding what we needed to chose with our stove. When we realised we had made a mistake I rang and a lovely lady sorted things for us. We did have today £10 but it was our error”

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Posted 2 years ago

“High quality. Prompt delivery”

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Posted 2 years ago

“The stove has not been fitted yet but looks exactly as I hoped. Staff very helpful when I had a issue with the carrier.”

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Posted 2 years ago

“Pleased with the product and with the delivery which was when they said it would be but disappointed that they did not price match as advertised on there site”

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Posted 3 years ago

“super fast delivery!! Unopened yet so hoping its all there and undamaged. Delivery team were superb with comms”

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Posted 3 years ago

Direct Stoves is rated 4.5 based on 1,634 reviews