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Direct Stoves Reviews

4.5 Rating 1,633 Reviews
88 %
of reviewers recommend Direct Stoves
4.5
Based on 1,633 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
Greater than 93%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Direct Stoves Reviews
Anonymous
Anonymous  // 01/01/2019
except getting a coal effect instead of a log effect perfect
Helpful Report
Posted 2 years ago
I can’t give a review because I haven’t received the wood burner yet but so far buying was straightforward
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Posted 2 years ago
Delivery communication was not great. Stove arrived a day later than agreed and I had to phone to find out when the delivery was rescheduled for. Other than that great price and great stove.
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Posted 2 years ago
waiting on works to begin but good info honest in what can be done and happy to help with your needs and style
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Posted 2 years ago
Stove didn’t didn’t show on day . I contacted you at 3pm. When driver arrived brilliant. I don’t feel I should have paid extra for multi fuel kit £90 . Plus still waiting for items . Thanks
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Posted 2 years ago
I was a bit nervous at first before placing order so much choice and I was completely satisfied with my stove as it was delivered on time, even the packaging was a perfect bit of kindling. Just wished finding a stove installer was this easy!
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Posted 2 years ago
Very good, professional advice, quick to return my call and courteous.
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Posted 2 years ago
Very good products. Very knowledgeable, helpful sales staff who made useful suggestions. Delivery time was held to. There was a muddle over the lining when the wrong size was sent and had to be returned. The correct size reached me quickly. The stove looks good in situ. I think DS is a very good service to deal with.
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Posted 2 years ago
My stove was delivered to 2 doors away. We had to carry it. Rang you but not received an explanation. No actual date given for delivery. Neighbour was not in at the time of delivery either
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Posted 2 years ago
Very pleased with the fire, it is exactly as advertised but the delivery driver was very unhelpful. He left the fire at the top of the drive refusing to bring it closer to the house as he had a bad back.
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Posted 2 years ago
Burner arrived on time. We are keeping it unopened till fitting, start of September. In addition we had delivery of two items - tube and metal plate - by courier at end of day with no explanation. Can you clarify?
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Posted 2 years ago
AFTER A SMALL AMOUNT OF TROUBLE ORDERING THE PRODUCT, EVERYTHING ELSE WENT WELL AND IT IS NOW FITTED
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Posted 2 years ago
The stove I was looking for was advertised at a very competitive price on Direct stoves. I purchased it and it was delivered in perfect condition, and the delivery chap helped me to get it into my garage.....so very pleased. The only tiny negative I had, was that Direct Stoves is the online company that I ordered through, but Direct Fireplaces and the Fireplace Warehouse are sister companies that are involved in different parts of the supply chain. Obviously, when I started receiving emails from differently named companies, to the one I had ordered from, I questioned whether my debit card had been fraudulently used. If Direct stoves had made it obvious that orders would be processed through other companies, it would have made the process less concerning.
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Posted 2 years ago
Very helpful staff and a quick service
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Posted 2 years ago
Very quick delivery and a great looking stove. I was advised beforehand that the delivery man could not enter my property with the stove. But leaving the stove on the pavement wasn't helpful to someone who couldn't shift it on her own. Luckily a strong neighbour carried it inside for me. Hence 4 stars and not 5.
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Posted 2 years ago
Very pleased with service and delivery arrangements. The only problem we had was not understanding what we needed to chose with our stove. When we realised we had made a mistake I rang and a lovely lady sorted things for us. We did have today £10 but it was our error
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Posted 2 years ago
High quality. Prompt delivery
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Posted 2 years ago
The stove has not been fitted yet but looks exactly as I hoped. Staff very helpful when I had a issue with the carrier.
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Posted 2 years ago
Pleased with the product and with the delivery which was when they said it would be but disappointed that they did not price match as advertised on there site
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Posted 3 years ago
super fast delivery!! Unopened yet so hoping its all there and undamaged. Delivery team were superb with comms
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Posted 3 years ago
Direct Stoves is rated 4.5 based on 1,633 reviews