Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.52

4.5 Rating 1,745 Reviews

87 %

of reviewers recommend Direct Stoves

4.5

Based on 1,745 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 21st December 2025

237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The website and purchasing process were faultless and the delivery date was exactly they promised. Only criticism is that there was no communication from the courier at all, or from Direct Stoves to give a time that it would arrive on the day of delivery, or that it had arrived! If it had gone to the wrong address in error I would be none the wiser that it had been dropped off.”

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Posted 3 years ago

“celsi vr rochester electric stove very good appearance and build quality.direct stoves very helpful and knowledgeable .delivered as quoted .would certainly use again.”

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Posted 3 years ago

“Products are very good . But had issues with delivery. Came on twice different trucks but should of arrived on the same day. Second truck did not arrive until 4days later . 😞”

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Posted 3 years ago

“Very good website and showed stock levels on website which was good,did not get contacted about delivery after over a week so called them and they were helpful and organised my delivery straight away and stove came on time with a professional couriers and well packed,really pleased with the overall service and the stove is fantastic Thanks”

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Posted 3 years ago

“Direct stoves were very helpful, delivery service was not ! Stove was left at driveway gates on a pallet, driver said he had too many more deliveries to make to help me into the house with it. Perhaps Direct stoves should think of using an alternative delivery service ?”

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Posted 3 years ago

“Delivery as agreed but extremely difficult for someone to ring us back regarding an issue we had with missing items. Rang 3 x times and sent 2 x emails. Finally got a call back after 3 days after my husband got irate on the phone. Total lack of customer service. All he wanted was some one to call him back but kept getting robbed off every time he rang being told 'some one will contact you by end of today or tomorrow morning which never happened. Issue was sorted quickly when they finally did take the time to call back. Would have given 5 stars had customer service been acceptable.”

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Posted 3 years ago

“Does what I expect, The rear draft accessory expensive for what it was.”

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Posted 3 years ago

“except getting a coal effect instead of a log effect perfect”

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Posted 3 years ago

“I can’t give a review because I haven’t received the wood burner yet but so far buying was straightforward”

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Posted 3 years ago

“Delivery communication was not great. Stove arrived a day later than agreed and I had to phone to find out when the delivery was rescheduled for. Other than that great price and great stove.”

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Posted 3 years ago

“waiting on works to begin but good info honest in what can be done and happy to help with your needs and style”

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Posted 3 years ago

“Stove didn’t didn’t show on day . I contacted you at 3pm. When driver arrived brilliant. I don’t feel I should have paid extra for multi fuel kit £90 . Plus still waiting for items . Thanks”

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Posted 3 years ago

“I was a bit nervous at first before placing order so much choice and I was completely satisfied with my stove as it was delivered on time, even the packaging was a perfect bit of kindling. Just wished finding a stove installer was this easy!”

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Posted 3 years ago

“Very good, professional advice, quick to return my call and courteous.”

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Posted 3 years ago

“Very good products. Very knowledgeable, helpful sales staff who made useful suggestions. Delivery time was held to. There was a muddle over the lining when the wrong size was sent and had to be returned. The correct size reached me quickly. The stove looks good in situ. I think DS is a very good service to deal with.”

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Posted 3 years ago

“My stove was delivered to 2 doors away. We had to carry it. Rang you but not received an explanation. No actual date given for delivery. Neighbour was not in at the time of delivery either”

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Posted 3 years ago

“Very pleased with the fire, it is exactly as advertised but the delivery driver was very unhelpful. He left the fire at the top of the drive refusing to bring it closer to the house as he had a bad back.”

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Posted 3 years ago

“Burner arrived on time. We are keeping it unopened till fitting, start of September. In addition we had delivery of two items - tube and metal plate - by courier at end of day with no explanation. Can you clarify?”

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Posted 3 years ago

“AFTER A SMALL AMOUNT OF TROUBLE ORDERING THE PRODUCT, EVERYTHING ELSE WENT WELL AND IT IS NOW FITTED”

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Posted 3 years ago

“The stove I was looking for was advertised at a very competitive price on Direct stoves. I purchased it and it was delivered in perfect condition, and the delivery chap helped me to get it into my garage.....so very pleased. The only tiny negative I had, was that Direct Stoves is the online company that I ordered through, but Direct Fireplaces and the Fireplace Warehouse are sister companies that are involved in different parts of the supply chain. Obviously, when I started receiving emails from differently named companies, to the one I had ordered from, I questioned whether my debit card had been fraudulently used. If Direct stoves had made it obvious that orders would be processed through other companies, it would have made the process less concerning.”

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Posted 3 years ago

Direct Stoves is rated 4.5 based on 1,745 reviews