Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,417 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,417 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 17th April 2024

155

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My stoves arrived a day late, one with broken glass, but the replacement glass arrived quite quickly. Now, if only I had ordered the cooking plate for the top of my tall one... But I forgot. Hopefully I can find someone to fit it for me.”

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Posted 2 years ago

“Price and product very good. Delivery took some time which is understandable in the current circumstances. My only criticism is that we were not kept up to date. However they responded very quickly to my emails enquiring about deliver dates so all in all a very good service. Would recommend them”

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Posted 2 years ago

“The stove came on time well package ,but at the moment its still wrapped in plastic as waiting for my builder to come back from holiday”

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Posted 2 years ago

“Good service at a competitive price.”

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Posted 2 years ago

“Problem with the first order no stock at the supplier. Little bit misleading when Direct stoves website says "in stock" However this was sorted out quite quickly and my replacement order was completed satisfactory.”

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Posted 2 years ago

“From a customer service point of view I really can’t fault this company. From ordering the stove, to dealing with an issue I had with the courier company, they were exceptional. The only small complaint I had was that the order was missing a nose cone. Whilst the team offered a replacement cone to be sent first class, this was going to be late as I was installing the stove that day. We managed with out, but it would be worthwhile to check your order for any missing parts as soon as you receive. Would highly recommend this company.”

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Posted 2 years ago

“Not 5 star as late delivery”

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Posted 2 years ago

“The member of staff at the Stockport branch, Tony, was courteous and very helpful, however, I had some difficulty getting through on the telephone and when placing my order I didn’t feel 100% confident that the person I was talking to knew fully what I wanted. I am very pleased with the price of the fire I chose and hopefully, it will arrive on 31st January as requested.”

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Posted 2 years ago

“Great service, shame I had to correct my address put on the email order confirmation. Lovely quality product, very happy with our purchase.”

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Posted 2 years ago

“Very happy with the Celsi electristove I bought. The only reason my score is a 4 not a 5 is the time taken to deliver an item that was supposedly "in stock" but actually turned out to be sent directly from the manufacturer. A minor point certainly, but one that I found irritating.”

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Posted 2 years ago

“Apart from difficulties trying to pay with our credit cards everything was fine and we are very pleased with the purchase of the Broseley electric stove. Our credit cards have been used on other sites since with no problems encountered.”

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Posted 2 years ago

“Excellent communication on delivery and product. Poor communication on enquiries rang for advice on setup and emailed but still have had no reply. Had to go elsewhere to find out what the mystery part was for as it was not in instructions. Natural Air Intake.”

Direct Stoves 4 star review on 18th January 2022

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Posted 2 years ago

“A good burner. Would benefit in my house with the extension tube to bring burner more out into my room. Would appreciate advice for purchase of same. Thank you”

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Posted 2 years ago

“The stove looks lovely and delivery was exactly as described-brilliant! I have deducted a star for the ridiculous self-assembly. I had to bolt the legs on with bolts already bolted into the base. It took an hour and a half just to loosen them so I could use them again! No appropriate tool supplied or advised. Just two allen keys. Why not just put them in the little parcel with the stove legs? Otherwise I would definitely recommend this company.”

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Posted 2 years ago

“Love my electric stove. Correspondence good.”

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Posted 2 years ago

“Appliance was very easy to order and full details of purchase quickly forthcoming by email. Item was well packed and secure upon delivery. However, l was informed l would receive an SMS about 2 hours prior to delivery about ETA, this did not happen so unprepared when delivery arrived. Checked email just in case, nothing. Text actually arrived 4+ hours after delivery!! But the delivery man was fantastic, very helpful, courteous and polite. Upon opening boxed appliance. could not find any information about how to register item for guarantee. Have yet to contact company regarding this. Delivery arrived on the day expected.”

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Posted 2 years ago

“Excellent stove Fabulous quality Easy to install Delivery experience- terrible Not 2 days as promised actually had to go and collect and good job we did as the depot said there was no address on it ?? Perhaps this was a one off and bad luck other than that very good product”

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Posted 2 years ago

“arrived promptly. courier very polite. stove well packed and correct contents.”

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Posted 2 years ago

“Excellent and smooth purchase transaction. A* delivery”

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Posted 2 years ago

“Very quick delivery . lovely stove . Pity i could not speak to any one about ordering the wood burning kit as i did not order it with the stove so had to get it else were”

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Posted 2 years ago

Direct Stoves is rated 4.5 based on 1,417 reviews