Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.52

4.5 Rating 1,770 Reviews

87 %

of reviewers recommend Direct Stoves

4.5

Based on 1,770 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Stoves 5 star review on 25th February 2026

242

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The stove I was looking for was advertised at a very competitive price on Direct stoves. I purchased it and it was delivered in perfect condition, and the delivery chap helped me to get it into my garage.....so very pleased. The only tiny negative I had, was that Direct Stoves is the online company that I ordered through, but Direct Fireplaces and the Fireplace Warehouse are sister companies that are involved in different parts of the supply chain. Obviously, when I started receiving emails from differently named companies, to the one I had ordered from, I questioned whether my debit card had been fraudulently used. If Direct stoves had made it obvious that orders would be processed through other companies, it would have made the process less concerning.”

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Posted 3 years ago

“Very helpful staff and a quick service”

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Posted 3 years ago

“Very quick delivery and a great looking stove. I was advised beforehand that the delivery man could not enter my property with the stove. But leaving the stove on the pavement wasn't helpful to someone who couldn't shift it on her own. Luckily a strong neighbour carried it inside for me. Hence 4 stars and not 5.”

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Posted 3 years ago

“Very pleased with service and delivery arrangements. The only problem we had was not understanding what we needed to chose with our stove. When we realised we had made a mistake I rang and a lovely lady sorted things for us. We did have today £10 but it was our error”

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Posted 3 years ago

“High quality. Prompt delivery”

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Posted 3 years ago

“The stove has not been fitted yet but looks exactly as I hoped. Staff very helpful when I had a issue with the carrier.”

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Posted 3 years ago

“Pleased with the product and with the delivery which was when they said it would be but disappointed that they did not price match as advertised on there site”

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Posted 3 years ago

“super fast delivery!! Unopened yet so hoping its all there and undamaged. Delivery team were superb with comms”

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Posted 3 years ago

“The stove came when expected, plenty of emails so all good, the stove looks good but it’s not working yet but hopefully we’ll be nice and warm”

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Posted 3 years ago

“Very nice looking fire, came on time and good delivery service. However when building had to adapt and change some of the hole centres as the ore drilled holes were no where near and also Poor communication as I sent 2 emails prior to buying the fire and still no reply”

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Posted 3 years ago

“Helpful staff.”

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Posted 3 years ago

“Extremely quick delivery service, but no advice from carriers when stove would be arriving, just turned up!! Good price for stove but waiting for professional to fit.”

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Posted 3 years ago

“Very pleased with the stove and your staff are really helpful and knowledgeable. Didn't give five stars because the flue pipe was damaged. Reported this still waiting for new one .. had to buy one. Would still recommend you company though and use again. Many thanks”

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Posted 3 years ago

“The only problems I had was that I did the 12 month interest free option, filled and completed online forms then heard nothing, rang after a week to be told no confirmation from finance company then after a few minutes eventually found which was then all sorted.I was told the delivery company would ring for a estimated delivery time this never happened”

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Posted 3 years ago

“Really pleased with my purchase of a multi fuel Stove. Got great advise when looking to choose the correct stove. The delivery arrived on time correctly and well packaged. Only minor issue was delivery company did not have sufficient equipment (sack trucks) or staff ( only one person for heavy delivery) to safely deliver to the house. Had to struggle to get the stove inside my house on my own as they left it in the secure back garden (at my request). I would expect them to at least deliver the item safely to the inside of my house. Other than that really pleased.”

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Posted 3 years ago

“a very easy company to deal with, stove arrived on time.”

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Posted 3 years ago

“Good stove . Although not fitted in yet. Exactly what I want. A small issue with rear adapter not sent at same time. But very helpful via email over weekend and a telephone call on a monday. The issue sorted and was delivered to me 2 days later. So customer services 5 stars. Can't say more until up and running.”

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Posted 3 years ago

“Salesteam was helpful. Delivery was as promised. Delivery driver could not have been more obliging. Fire all good.”

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Posted 3 years ago

“The only reason for not 5* is my stove did not have a serial number in the instruction or warranty booklets. I phoned to be told on the back of the stove. .. already lit My second call a chap told me the number should have been on the packaging….. so I had to rummage through the bin Point bring had it been bin day that would have been the end of it Please notify your next customer you the data is on the packaging although I think it should have been stamped on the instructions manual”

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Posted 3 years ago

“Hello I was exited to make the purchase, easy to order with early delivery. Received my Jiko Morso full of scratches but I don't mind much”

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Posted 3 years ago

Direct Stoves is rated 4.5 based on 1,770 reviews