Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.53

4.5 Rating 1,633 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,633 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 25th May 2025

212

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really happy with delivery time al be it came damaged by the courier. Replacement was done instantly and very fast turn around.”

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Posted 1 year ago

“Direct Stoves themselves were excellent unfortunately the whole experience was marred by a very unpleasant driver who refused to deliver to my street claiming that there was not enough room to manoeuvre,this is the first time in over 35 years that this has happened”

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Posted 1 year ago

Hi Agnes, Thanks for your review. We were sorry to hear of the issue experienced with the delivery, but it's good to hear that you were impressed with the service received from Direct Stoves. We can see that our dispatch team was able to get in touch with the supplier and make arrangements for redelivery ASAP. Please do let us know if you need any further assistance and we'll be happy to advise, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Very good, delivery was good. Only slight grumble is the design of the fire. When we open the door ash falls out as there is a gap between the base plate and the holding bar. Other than that the fire works excellent.”

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Posted 1 year ago

“Nice stove, a great blend of traditional and contemporary. Seems to be performing well. Be warned if ordering the stovepipe/Register combination pack, the register is blank with no pre cut stovepipe hole which is pointless. It also doesn’t give its overall dimensions when ordering. Simple website fix that will save a lot of hassle for the customer.”

Direct Stoves 4 star review on 27th November 2023

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Posted 1 year ago

“Small ash pan and fire doesn’t seem to shut down properly, small ash pan handle , also small round part missing go5 on it”

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Posted 1 year ago

“Easy to navigate site. Plenty of choice. The only reason I'm not giving a 5 is because the carrier they chose to use charge £75 if you want the fire brought in to the house. My parents chose free delivery as they are on a tight budget and the driver left the fire outside in the rain. It was 3 hours before we could finish work and take it indoors. It was upsetting. That said, the fire is in and looks lovely. They love it and it's had many compliments from neighbours who are also shocked it was left on the doorstep. Just something to think of to add £75 on each price if you want it over the front step.”

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Posted 1 year ago

“Didn’t have the model desired.”

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Posted 1 year ago

“Took a while to arrive but delivery man was lovely and the fire looks lovely”

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Posted 1 year ago

Hi Morag, Thanks very much for your review. It's good to hear that you're impressed with the fire now that it's been delivered, and thanks for uploading an image. If we can offer any further advice or assistance regarding your order, please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“We bought a multi fuel burner from direct stoves, excellent purchase but communication between staff is very poor. Delivery was due on a Tuesday but arrived on the Monday, luckily someone was a home. They say door delivery, but it isn’t ours was left on the driveway.”

Direct Stoves 4 star review on 13th October 2023

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Posted 1 year ago

Hi Lesley, Thank you very much for your feedback. We're sorry to hear of the issues experienced with this order. Our one-man delivery does specify that: "The drivers are contracted to deliver the item to your property and must use a pallet truck to lift/move the goods which are normally quite heavy and can be up to 1mtr wide (occasionally larger). If they cannot operate the pallet truck safely due to gravel/stone drives, steps, or slopes as examples they will only be able to leave the item at the first available access point. They will try to assist as best they can but can only stay at each property for a limited period. They cannot bring the goods inside your house and will leave the goods with you on the delivery pallet." If the driver does not feel that they are able to safely transport the pallet delivery to the front door then unfortunately they must leave the goods at the closest access point. Similarly, while we do apologise for the confusion regarding delivery, ultimately any delivery dates requested are not 100% guaranteed. Rescheduling through our shipping partner should have been fully communicated by said partner and we would still apologise on their behalf for the inconvenience. Regardless, thanks again for your order. Please do let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Just installed our 7.5kw Opus Harmony multi-fuel stove & log store complete with twin wall flue kit. Really heavy stove, so much care was needed to install but looks amazing.”

Direct Stoves 4 star review on 9th October 2023

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Posted 1 year ago

Hi John, Thanks very much for your review and the image provided of your new stove and twin wall. It's always good to see these in-situ. As you mention, the Opus Harmony G is a very sturdy and attractive model, and it's often recommended for freestanding stove installations such as this one as a result. If we can offer any further advice or assistance regarding your order please don't hesitate to let us know, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Ordering and delivery process was very easy and friendly. Awaiting installation so not used it as yet.”

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Posted 1 year ago

“Very solidly built fire. Could do with something to stop rain coming down chimney. Otherwise, very happy with service and product but have only used it once so far.”

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Posted 1 year ago

Hi, Thanks very much for your review. It's good to hear that you've been impressed with the stove received. While not all of our garden stoves are supplied with a rain cap or cowl, our sales team should be able to provide further advice in this regard should you contact us at your early convenience. Otherwise, let us know if we can offer any other advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Very competitive pricing and availability. Only issue was no tracking info for delivery. Spoke with customer service who also had difficulty in understanding why.”

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Posted 1 year ago

Hi Darren, Thanks for your review. It's good to hear that you were impressed with our stock and pricing. Our shipping partners are usually very good at keeping customers informed. That said, and as you mention, our customer service and dispatch teams are always happy to help where further advice might be needed regarding delivery. Thanks again for your order. Let us know if we can advise further, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“I ordered an Axon Millbeck, but received a Woodford Turing. A phone call established that they were one and the same, branded differently. Delivered on a pallet to the front of the house and as I hadn't paid for a two man delivery had to manoeuvre it into the house. It was very heavy! It looks great, and seems very well made, consistent with the lifetime guarantee. I'm waiting for it to be fitted so can't comment on performance, but I'd be surprised if it doesn't perform as expected.”

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Posted 1 year ago

“Can't fault Direct Stoves for service and delivery however the quality of the Carron stove supplied is somewhat disappointing. Water came out of joints on first fire up, colour doest match flue and there is no riddle for the Ash?”

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Posted 1 year ago

Hi Mark, Thanks for your review. We appreciate your feedback regarding the stove received, and we're pleased to hear that you've been impressed by the service received from Direct Stoves. The multifuel kit for the Carron stove would typically include a grate, front fire bar and ash pan. We only rarely hear of issues with ash spilling etc. where stoves are overloaded with fuel. This said, if you are still experiencing problems with the stove and if you would like any advice from the customer service and/or technical teams, we'd encourage you to get in touch so that we can advise as needed, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“My stove was delivered just a week ago, it will not be installed for another 2 weeks so too early to judge. But ordering and delivery worked well so I have high hopes.”

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Posted 1 year ago

“I am happy with the my log burner, and only now trying it out. Seems to be working well. But there is no instructions manual around how to use it. The delivery came a day before the date arranged luckily I was home.”

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Posted 1 year ago

Hi, Thanks very much for your review and for taking the time to upload video. It's always great to see a stove in action. That said, we're sorry to hear about the lack of instructions with the stove. If you're still in need of any advice or instruction, don't hesitate to give our team a call and we'll be happy to assist. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Overall good Gentleman fitter very good”

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Posted 1 year ago

“Very pleased with the fire. Staff are very polite and helpful. Delivery driver was also very polite and helpful. The only reason it’s not a five is because the instructions for arranging the coals and logs was not clear to me.”

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Posted 1 year ago

Hi, Thanks for your review. It's great to hear that both the team at Direct Stoves and our delivery partner were polite and helpful. It's a shame to hear that the instructions provided by the manufacturer weren't as clear as you'd have liked. If you are still in need of assistance, our customer service team would be glad to offer further advice. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Purchased an Axon wood stove from Direct Stove, after a quick call to ensure it was in stock and could be arranged on a certain date - order was placed online - delivery in the morning as requested - looks great - just waiting to use in as the nights draw in. I would have preferred a glove to a mitten to open/close the stove door.”

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Posted 1 year ago

Direct Stoves is rated 4.5 based on 1,633 reviews