Direct Peptides Reviews

Name: Direct Peptides
Address: 2 mountpleasant drive, newtownards, 2 mountpleasant drive, newtownards, newtownards
Rating: 3.83

3.8 Rating 668 Reviews

70 %

of reviewers recommend Direct Peptides

Company Reviews

Metrics

Info

3.8

Based on 668 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

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Anonymous

Anonymous // 01/01/2019

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“Value under 10£”

Helpful Report

“I received melanotan 2 nasal spray like I ordered. I did not experience any shipping issues. Someone else commented to pay the extra $ for tracking info which I did and I was able to track the package from UK to USA. Shipping did take a bit but I was expecting that. Looking forward to trying the product!”

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“✨🙏🙏🙏✨ 222✨🙏🙏🙏✨”

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“Money was taken from my account the day of the transaction, yet they continued to give me the run around as to why it never shipped. There was no real contact or attempting to resolve the issue in their part after 3 sets of photos and bank statements to plead my case. At this point I’m chalking the money lost to a lesson learned. Still no product. Never again. Most overly complicated and under productive company I have ever had the misfortune of working with, find a better site and company”

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Hi Adam, We have told you on multiple occasions we have not recieved this payment. I can send you photographic evidence that this payment was never recieved in our account. As suggested by my colleague Charlie I would recommend you contact your bank to find out where the missing funds have gone, I would also suggest you double check the payment details to see if you have paid the wrong account. I do apologise that these issues have arisen with your order but unfortunately there is nothing we can do on our end to get this rectified for you. I hope your bank can find the missing funds and have them returned to you. Kind regards DP Team

“I got my order stuck on customs due to lack of documents. Trying to get help for 2 weeks now, but no answer either by email, chat, or phone. Being ignored....”

Helpful Report

Hi Mark, Apologies for this, we have been off due to Christmas and the New year. We should have made you aware our company policy is to request for the customer to refuse the parcel and return to the sender when asked for a commercial invoice. I have sent you an email going into further detail. You're free resend has been issued tracking details to follow I look forward to you're reply. Kind Regards DP Team

“I placed an order about 2 months ago and it never arrived. I asked for a refund and confronted the site about it several times, and they suddenly stop responding. Do not shop on this website”

Helpful Report

Hi David, First of all, I apologise for the issues you have had. Our finance team has refunded your payment and I have sent you an email to clarify and hopefully rectify this situation. Kind Regards DP Team

“I always receive the products on time no problem.”

Helpful Report

“N'acheter pas de produit de cette entreprise. J'ai acheter un peptide nasale et J'ai des effet secondaire indésirable qui dure depuis 2 semaines. Des produit non numéroté et certainement pas analyser.”

Helpful Report

Apologies for the issues you have had with your order, could you please let me know the product in question so I can investigate? it is extremely rare that we see reactions to our products.

“Very happy with the products and customer service is excellent”

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“Great service and great turn around on product. Very reliable team so will definitely be purchasing again.”

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“I’m very grateful to have a quality peptide supplier here in UK, my experience with the purchase and delivery was simple and easy .”

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“Not the worst. Not the best. Ordered some stuff. Shipping fine. Paying fine. Just trying to get to 20 words.”

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“Garbage company, don't buy from them. Ordered from them, got stuck in customs, said they would re-send, haven't done that, the classic not answering emails. Contacted PayPal, so at least they won't be able to scam people paying that way. Do not order from these scammers!”

Helpful Report

Hi Don, We did look into this case for you, we issued the order on October the 7th this parcel got stuck, we did then issue you with resend which was also claimed and you have received a refund for your order. In total we have sent 2 orders and given you your money back this has been at a massive cost to our company. I would kindly ask you to rectify your review as it does not reflect the level of service we have offered you. Kind Regards DP Team

“Once again, prompt delivery! I'm hoping that this nasal spray works as well as the injections.”

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“They arrived very quickly and efficiently, excellent service !!”

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“I've never had a bad experience with them in all my years working with them; well done, and keep up the good work!”

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“After sending me the wrong products, instead of rectifying the situation immediately they went silent. But this is a larger problem for peptide researchers who rely on accuracy at multiple stages. Hoping the right product is in the vial is not a strategy I'm interested in. Paypal will insure I get my funds back and a reputable company has filled this order. There are so many vendors, choose one without issues like these.”

Helpful Report

Hi Bryan, Apologies for the issues you have had with your order, I have issued a resend for you and doubled the amount of product, I hope this rectifies the situation. Kind Regards DP Team

“easy pleasant site. simple to make an order. easy to make a payment .”

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“Had the best experience with them! My order got seized by customs in Australia. I emailed them and they promptly send out another package, hoping it will get through. And it did, very quickly even this time! I’m so happy and so positively surprised. Can’t say much about the quality of the products yet but the service was uncomplicated and so generous. Thanks again”

Helpful Report

“Parcel was seized by customs....so never received it.”

Helpful Report

Hi Nat, Apologies for the issues that you have had with customs. I have just checked and can see that we have had no contact from you since your order was placed. We do work really closely with our customers to make sure that orders are all received as we are aware that customs can sometimes be an issue, and have a dedicated team for this! If you would like to contact us at info@direct-peptides.com we can look at arranging a resend for you. Kind Regards DP Team

Direct Peptides is rated 3.8 based on 668 reviews