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Direct Peptides Reviews

3.8 Rating 640 Reviews

69 %

of reviewers recommend Direct Peptides

Company Reviews

3.8

Based on 640 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid ordering from Direct-Peptides, read the negative reviews relating to this before making a decision. Having placed two orders for the total amount in excess of $830 back in November 2022, the orders never arrived. Then finally getting in contact with a customer representative that goes by ‘Charlie’ via email, promises of full refunds were made. Four months later and no refund or order has been received. Following a negative review, Charlie once again contacted me to remove the review and then they will complete the refund. I responded with complete the refund and I will remove the review but then to receive correspondence that his finance department believe they may have made the refund and have to investigate to get proof and have not heard from them since. This company is a scam, avoid at all cost. No evidence of a refund can be provided as no refund or order was fulfilled and they are happy to keep the money with no concerns. I would just like this to be avoided in the future by informing you to avoid Direct Peptides.”

Hi Wynand, You have received a refund of $500AUD for two orders which were seized as per our shipping protection guarantee (the two orders totalled below $400 AUD for context.) You are now requesting us to refund a $594 AUD order which shows as delivered and you cannot provide us with any evidence to prove that you haven't received it. We contacted you asking for you to revise your review once your situation has been rectified which I believe is a fairly standard procedure for any business as negative reviews are damaging, now you are attempting to blackmail us by posting multiple negative reviews and requesting for us to refund orders you have received do you believe that is fair? Here are the tracking details for your received order (5028048) : https://www.royalmail.com/track-your-item#/tracking-results/LE231806375GB Kind regards DP Team

“Charlie is a useless individual who has ignored my last 5 emails trying to resolve a dispute, despite indicating still wanting to do business. Best to ignore, there are many other reliable vendors available.”

Hi Brent, I am struggling to find the five ignored emails, we only have one email not replied to from you which was subsequently replied to 2 days later. We do not work over the weekends therefor replies will be delayed. Kind regards, DP Team

“the delivery is fast but the package arrived damaged, a cartridge was not filled correctly at 240 but 190, the needles are too thin and the pen is hard to press, not very happy”

“Im struggling for over 10 days to get some info about my order. The order placed on the 12th of january didn’t arrived, a second one has been sent, or should have been sent. As i discussed with Stacy on live chat, she assured me, she will speak with Charlie, and will have a new order on its way. Nobody is answering to email, or any messages left in the “help menu”. Bad customer service….Hopefully this review can get their attention!!!!”

“Do not buy from this company. They provided a tracking number. Company stated they tried to deliver my package and it was returned, we have cameras, no delivery was attempted. Multiple emails for refund have gone unanswered. Lesson learned, go somewhere else.”

“Since ordering the shipment, I received a confirmation message that asked you more than once for the shipment tracking number One of you once replied to my letter and told me we will send the tracking number on 4 days ago and I have not got anything I want the shipment or a refund for the shipment amount”

“Place Order on the 10th of January 23 I didn't receive my order, I was to receive a resend, that didn't happen I contacted Charlie re my my re-send He asked if I would like him to send to same address I replied yes, after that there was no longer any communication from the anyone at their end.I requested a full refund and emailed my Bank details and again no reply. As per their website if you don't receive your Order or the resend full refund this has not happened & that's fraud, I'm will be lodging a complaint with the online consumer protection UK to investigate, my complaint. Lo”

Hi Lidia, Apologies for the issues with your order you have subsequently been refunded. The issue had arisen due to internal error, Charlie believed your order had been paid for by bank transfer and had sent the details to the wrong team in order to process the refund therefor it was missed. Your card used to place your order initially has been refunded this should show in your account in the next 3-5 days. Kind regards DP Team

“Scammers. They provided me a credit card link to payment and I paid. They said that it didn't go through and to provide a screenshot. I send a screenshot of my bank statement and I get either nonsense emails or no reply.”

Hi Domenic, Reading back through your emails it seems the issue was not a missed payment, you requested a 10% refund which we are physically unable to do as per our card payment processor you proceeded to file a chargeback against us which we subsequently refunded. Leaving reviews calling us scammers when your payment has been returned and you received your product seems unfair. Tracking link showing item as delivered: https://www.dhl.com/gb-en/home/tracking/tracking-express.html?submit=1&tracking-id=4162970361 Kind regards, DP Team

“I left a review after I received the spray. As it did nothing I had suspicions that it was water! I even tasted it! It felt looked and tasted like water, far as I'm concerned it was water. I got an email back that not only did they not deny or defend that it wasn't water, they said that if I removed my review they would reimburse my money. 3 months on ive received nothing. Please don't fall for this. It means they only leave up reviews that are either fake and/placebos”

Hi Mike, I have reached out to you via email to discuss this further, however received no response, please email me on info@direct-peptides.com

“They sent through incorrect banking details after spending hundreds of dollars on goods, wouldn’t refund back nor ship the goods due to their own negligence, had to do a trace and recovery with my local bank in an attempt to get my funds back which can take up to 8 weeks. Also non responsive to my emails now. They wouldn’t let me Paypal either, never again.”

Hi Reshad, We did actually resend the order completely free of charge and offered a 20% discount for the inconvenience on your next order all of this combined with the fact that your money is going to be returned I do not think it is a very bad deal so i find your 1 star review completely unfair without at least considering a revision. Kind Regards DP Team

“Ordered from them and they did not fill the order. Emailed several times and got nowhere. Tried to call them and it goes straight to voicemail. AVOID buying from them. They will scam you.”

“Good Day everyone, I ordered some medicines on April 28, the invoice amount was deducted at the same time so far I have not received the shipping tracking email Also, the amount deducted from my account is more than the invoice amount by approximately 10 € I sent an email, but no one answered, please respond quickly !”

“They have severely under packed my last order. I received 1 vial of hcg and 1 vial bac water and a bunch of empty insulin pins (that I did not order) - instead of 3x Melanotan2, 6x(!) hcg and 3x Bac. Water. I have payed them the full amount and I payed customs. They showed me in reply a picture with everything my order should have contained and thats it, wow. I certainly wont buy there again and waste 100 €. Their products work and are great and usually they deliver what is promised, but such under packing is not acceptable. At least they could have given me the benefit of the doubt - but they just ignore me now. Just wanted to warn you guys.”

Hi Alex, Apologies for the issues you have had with your order, I believe we have sent you all of the products now even though our records show that there was a discrepency. I would ask you to please update your review accordingly. Kind regards DP Team

“I did not get my order”

“fraud, never received items and dont reply my last mails”

“Havent received item.. was in contact last week but no reply last 9 days or so.. would be nice if someone told me what's going on.”

“There seems to have been an issue with the bank receiving my payment even though my bank has confirmed money left my account and was successfully deposited. Direct Peptides has been working with me to get this sorted and sent my order any way, my delivery is currently en route. I hope to update when the package arrives.”

“I ordered from this site- although it says you can PayPal there is no option at ‘check-out’ except crypto and bank transfer. I also couldn’t send through my bank w the information provided, so I sent via PayPal being connected to my bank acc’t and the info provided worked w this method. I emailed them to notify and was told, despite receiving my payment, they could not fill the order bc it was sent through PayPal. THEN, they told me they also could not refund me without my personal banking information transit/ acc’t#/ institution etc…. As if the experience wasn’t sketchy enough…. I was also met w zero help although they replied quickly- no explanation or actual help but to repeatedly be told there’s nothing they can do….. again, despite my money being deposited their acc’t which they provided me… so, they can accept my money, but are completely unwilling and ‘unable’ to produce what I paid for or refund me without all my personal information- they guy I dealt with was terrible to deal with, I was just run in circles having to repeat myself and to be told there was nothing they could do, for some mysterious reason until I got frustrated/ angry, and then he said he was canceling my order he’d already repeatedly told me he could not send bc it was PayPal and then told me he could only refund me if I provided all my personal banking info - the entire experience was a waste of time/ waste of money and complete joke. I’m just glad I aired on the side of caution instead of trying to order more- this just felt like a complete scam. It was a horrible experience- save your money or find another company to deal with- maybe I just had a horrible customer service person, but he refused to refer me to someone else who may actually try and help me- so, I can only judge on the experience I had and it was awful. I just got completely robbed here, not to mention the frustration and nonsense- ABSOLUTELY DO NOT SEND THIS PLACE MONEY- buyer beware- avoid the nightmare”

Hi Adrienne, First things first your payment was not sent via PayPal, it was sent by Xoom. Xoom is owned by PayPal but it is not a PayPal payment it is a bank transfer (wire transfer) service, as such the payments can take between 24-48 hours to be received which my colleague informed you of. Once you had been told that your payment had not yet been received you became abusive towards our staff, this is behaviour that we do not tolerate from any of our customers therefore, Charlie cancelled your order and requested you provide the relevant banking information required so we could return your payment. As you had chosen to use Xoom to send your transfer we have no way of returning your funds as they do not share your banking details with us, hence why we requested for you to send us them. We have made attempts to return your money and we would still like to do so, please get in touch when you are ready to co-operate with us and we will return your money within 24 hours. Kind Regards, Jessica

“Received the products on a timely manner. I have bcp157 for my knee . Not sure if it is helpful or not. Does anyone else use the bcp157 for a similar pain?”

“There’s a lot of bad reviews on this guy Charlie and this company to turn anyone off, but I thought I’d give them a try, but they’re a very dodgy and bogus company. I would rather pay more money and get good service, rather than deal with this company and their poor customer service. Spend your money somewhere else.”

Hi Michael, You placed the order on the 24th april, you then requested for the order to be altered which we sorted for you after this point on the 25th of April you asked us to upgrade your shipping which we could not do as we do not offer premium shipping to Australia, You accepted this with the response "sweet man, thanks for that. I'm just eager to get those. Have a great day! We then received an email at 22:10 last night (25th April) requesting a refund, we do not run 24 hour customer service unfortunately therefor your email would have been picked up today (26th April). Before we even had a chance to respond to you, you have left us a negative review and sent abusive foul emails to our customer service team. I do not see the necessity for you to abuse our staff and leave a negative review. We will of course refund your order as it has not yet been shipped however, we will not respond to any further emails from you unless you refrain from using foul language and abusing our staff. Kind regards, Jessica

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Direct Peptides is rated 3.8 based on 640 reviews