Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.42

4.4 Rating 987 Reviews

85 %

of reviewers recommend Direct Fireplaces

4.4

Based on 987 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 1st February 2026

MR AND MRS PAUL GORYL

Direct Fireplaces 5 star review on 15th March 2025

David Smith

139

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love my fireplace. Quality and style is gorgeous. Very efficient delivery too.”

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Posted 1 year ago

“A very good experience throughout. Helpful well informed showroom team when we visited and in particular a highly skilled and experienced installer who dealt with the extraordinary demands of our particular job cheerily and with good grace leading to a perfect result.”

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Posted 1 year ago

Hi Bob, Thank you very much for your kind review. It's great to hear that your experience in the showroom was so positive, and that you were so impressed with the installation. We'll be sure to pass on your compliments to both our sales and fitting teams. If we can offer any other advice or assistance then please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Good service that kept us up to date with a delay in the delivery of the fire.”

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Posted 1 year ago

“I can’t speak of the fire yet as have only received today so not installed However the delivery guys turned up on his own to deliver a 1800 fireplace weighing over 25kg. Luckily I had an electrician here who kindly helped him get it in the house. Had he not been here I would not have been able to help as have tennis elbow so can’t lift anything. I don’t expect to pay £2500 for a fire and have to provide labour to get it in the house. Also think that it is illegal for a single person to handle that weight”

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Posted 1 year ago

Hi Jane, Thanks again for your order and for your review. The standard delivery option would be free one-man delivery. As per our website: "The drivers are contracted to deliver the item to your property and must use a pallet truck to lift/move the goods, which are normally quite heavy and can be up to 1mtr wide (occasionally larger). If they cannot operate the pallet truck safely due to gravel/stone drives, steps, or slopes as examples they will only be able to leave the item at the first available access point. They will try to assist as best they can but can only stay at each property for a limited period. They cannot bring the goods inside your house and will leave the goods with you on the delivery pallet." For future reference, we do offer a two-man delivery option which would have meant that the fire could be transported into the property by the couriers. We hope that this information helps and can only apologise for any inconvenience. If we can offer any other advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Great customer service. Very well priced item, extremely happy with my purchase 😀”

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Posted 1 year ago

Hi Lyndsay, Thanks very much for your kind review. It's great to hear that you were impressed with your purchase and with our customer service. As you mention, we aim to offer competitive prices across our range of attractive fires and fireplaces. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Fire arrived within 24hrs of ordering Very pleased with the service and the fire”

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Posted 1 year ago

“We had a gas fueled log burner fitted at the end of February. Just one hiccup, there was a delay on fitting as the grate had been broken on delivery to Direct Fireplaces so we had to wait a couple of weeks for the replacement. Aside from that the fitters were very polite & tidy & the result is perfect. We would reccomend this company. Would have been 5 stars but for the unfortunate delay.”

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Posted 1 year ago

Hi, Thanks again for your order and for your kind review. We are sorry for any inconvenience regarding the component damaged upon receipt from the supplier. It's good to hear that you were ultimately impressed with the stove received as well as the fitting, and your recommendation means a lot to us. If we can offer any further advice or assistance then please do let us know if we can advise further. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“I ordered and paid for a gas fire, five days later it was delivered to my house. A week later it was fitted. It is perfect and very smart. The coals look very real and the heat is wonderful.”

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Posted 1 year ago

“Great supplier, great showroom I did arrange to pick fire up as I was local. Unfortunately it didn’t fit as packaged very well. It was no trouble for them to drop off in their van.”

Direct Fireplaces 5 star review on 20th March 2024

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Posted 1 year ago

Hi Giles, Thanks again for your order and for your kind review. It's fantastic to see the New Forest electric fire installed and in use. We're also glad to hear that the showroom team was so helpful in getting the fire ordered and delivered for you. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Excellent selection of fire places, no matter whether you want something modern or more traditional. The people were so professional and friendly, and spent considerable time with me answering my many questions and I never felt rushed or pushed to purchase. They went out of their way to sort things for me and I ended up with the perfect fireplace. Installation was perfect!”

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Posted 1 year ago

Hi Vickie, Thanks for your kind review. It's great to hear that the showroom team was so helpful in finding the perfect fireplace for your needs. We're also glad that the fitting went as well as we've come to expect. If we can offer any further help or advice then please don't hesitate to let us know, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Friendly and helpful. Gave good advice and helped us choose our ideal fire. Also bettered the lowest online price.”

Direct Fireplaces 4 star review on 18th March 2024

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Posted 1 year ago

Hi Steve, Thanks for your order and for your kind review. It's great to see the new Evonic Locanda 175 electric suite installed and in use. We'll be sure to pass on your kind remarks to the team. If we can advise further then please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Absolutely love this fire. Direct fires were really helpful and delivery was within the timescale.”

Direct Fireplaces 5 star review on 16th March 2024

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Posted 1 year ago

“Excellent”

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Posted 1 year ago

“Told that fire was remote control but it wasn't. Very expensive at £585 to fit plus all the rubbish was left for us to take to tip. Not pressed”

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Posted 1 year ago

“From the start the team kept me very well informed on the progress of my order right down to the fitting Excellent service.”

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Posted 1 year ago

Hi Tracy, Thanks for your kind review. We're glad to hear that our showroom team was so helpful in getting the order placed and progressed, and that our fitting team was as communicative as we've come to expect. Please don't hesitate to get in touch again if we can offer any other advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“From ordering to delivery fantastic service,delivery guy 100% his customer service was fantastic,beautiful fireplace I would highly recommend this company”

Direct Fireplaces 5 star review on 13th March 2024

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Posted 1 year ago

Hi Michael, Thanks again for your order. We greatly appreciate your having taken the time to leave a review, as well as the lovely photo of your new fireplace. Your recommendation means a lot to us. Please don't hesitate to let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“all good everybody helpfull not fitted fire place yet”

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Posted 2 years ago

“Good product knowledge . Efficient service.”

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Posted 2 years ago

“From the first day of booking Direct fireplaces they were excellent, meeting their commitments in full and communicating well.”

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Posted 2 years ago

Hi Nicholas, Thanks for your review. It's great to hear that you were so impressed with the service received from Direct Fireplaces. We'll let the team know to keep up the good work! If we can advise further regarding any current or future orders then please do let us know, Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“I hesitated some time before deciding to replace my electric flame effect fire of 14 years; but when I did decide I contacted four well known electric fire outlets which included Direct Fireplaces : there was no competition Direct Fireplaces were not only more helpful, quicker on delivery but nearly £100 cheaper. As I said no competition. Go direct!”

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Posted 2 years ago

Hi David, Thanks again for your order and for your review. It's great to hear that you were so impressed with the service received from Direct Fireplaces. As you mention, we provide a wide range of attractive and competitively priced electric fires, and your recommendation on this basis means a lot to us. If we can offer any further advice or assistance then please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

Direct Fireplaces is rated 4.4 based on 987 reviews