Fireplace took longer to deliver than I was told when purchasing it …. When it finally arrived by Palletline the delivery man had a terrible attitude and stood there and watched me struggle to drag the very heavy box up my path….. Once opened it was fine but the built in lighting was very tacky and cheap ..Thankfully it’s run by a separate plug to the fire itself so I’ve left that unplugged….. Once switched on the fire was quite noisy as one of the discs within that creates movement over an orange bulb was catching and clanking.. It has since stopped making the awful noise but now the orang bulb doesn’t seem to be working anymore so the bed of the fire is half orange and half yellow…. I haven’t complained as I can’t imagine how long it will take to replace it as the company don’t appear to have any sense of urgency with their customers orders so I have decided to just live with it