Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.41

4.4 Rating 896 Reviews

84 %

of reviewers recommend Direct Fireplaces

4.4

Based on 896 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 31st May 2025

Penny

Direct Fireplaces 5 star review on 2nd April 2025

MR AND MRS PAUL GORYL

Direct Fireplaces 5 star review on 15th March 2025

135

Anonymous

Anonymous // 01/01/2019

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“Fireplace is really nice. Delivered in a crate and needed 3 people to move the plinth and mantle as they were extremely heavy.”

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Posted 2 months ago

“Good sales discussion and communication. Service was marred by an initial 6 week wait for installation, followed by another 4 week wait due to unidentified technical circumstances relating to the flue-pipe. We got there in the end !”

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Posted 2 months ago

“Absolutely fantastic fireplace great service fast delivery. 5 Star service”

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Posted 2 months ago

Hi David, Thank you for your review and for taking the time to upload a photo of the new limestone surround. Please don't hesitate to let us know if we can assist further, Kind regards, Direct Stoves & Fireplaces

Posted 2 months ago

“Easy to nagivate the choices available for my particular fireplace size. Your colleague was very helpful with specific information that I couldn't find and also confirmed the reason for a slight delay in delivery. The selected fire does everything as described and I am very happy with it.”

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Posted 2 months ago

Hi Laura, Thank you for your review. We're pleased to hear that our Sales team was so helpful and it's great to see the fire installed and in use. Please let us know if we can advise further. Kind regards, Direct Stoves & Fireplaces

Posted 2 months ago

“Can’t fault Direct Fireplaces. Helpful, friendly staff and a great choice of fires. They even held onto it for a couple of weeks until we were ready for it. The delivery company they used, however, left a lot to be desired. Sent the largest lorry ever, which struggled to get into the street (bin lorries have no problem, to give some context) with just a driver. I (female, nearing 60) had to help him get the pallet down from the lorry and carry it into the house. When we got it onto the driveway I suggested he released it from the pallet to make it lighter, and it was only later I realised he had left it and the plastic straps on the drive when he left. So in summary, 10/10 for Direct Fireplaces, 0/20 for the delivery company.”

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Posted 2 months ago

Hi Joanna, Thank you for your review. We are glad to hear that your ordering experience with Direct Fireplaces was so positive, though we are sorry for any inconvenience relating to the delivery. As per the delivery information on our website, and to quote the delivery email sent by our Dispatch team prior to receipt of the goods: "the haulage company delivering your goods operate a one man delivery with a Tail Lift vehicle and Pallet truck. The driver is not insured to enter the premises but can wheel the delivery wherever he can access with the Pallet truck". On this occasion, it appears that the driver was kind enough to agree to help carry the goods inside, but again we do try to advise where applicable that the driver would not take the pallet away with them. If you have any concerns relating to delivery of any future orders with us, please don't hesitate to give us a call, Kind regards, Direct Stoves & Fireplaces

Posted 2 months ago

“My original fireplace was not made anymore so I picked another. Delivery was good, all packaging removed and they placed it where I wanted. The fire is now up and running after I paid someone to install. Love it, looks great and throws out lots of heat. Will be buying another for my other fireplace soon. Recommend this company.”

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Posted 3 months ago

Hi Lesley, Thanks again for your order and for your review. It's great to see the new fireplace up and running and it's fantastic to hear that you'll be ordering from us again. Your recommendation means a lot to us. If we can offer any other advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 3 months ago

“Amazing fire from Cheadle branch , the salesman Mike was very knowledgeable and friendly and helpful thanks again for amazing service highly recommend 👍👍”

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Posted 3 months ago

“Very helpful staff in the showroom and good communications with the fitting team. Contractor fitters used, but both the gas and electrical fitters were excellent. Really pleased with our new fire. The only thing I was non-plussed about was why I had to pay Direct Fireplaces £60 for fitting when I then needed to pay the fitters directly for their work - arrangement fee?”

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Posted 3 months ago

Hi, Thank you for your review. It's great to hear that our showroom team was so helpful and that you are pleased with the new fire. To clarify, we at Direct Fireplaces had only taken payment for the fire itself inclusive of VAT and delivery. Our fitting team at Direct Heating Services (our sister company) is responsible for coordinating installation dates, arranging deliveries to coincide with installations and vetting local installers. Fitting quotations issued through Direct Heating Services will carry a small additional fee for administrative services. The fitter for your order will have been subcontracted through Direct Heating Services, with a deposit payable to DHS upon booking. I hope that this information helps. Let us know if we can advise further. Kind regards, Direct Stoves & Fireplaces

Posted 3 months ago

“10 /10 every thing was perfect service quality delivery”

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Posted 3 months ago

“Result. Very pleased with the fire. Nothing to not love. Nice folks to deal with. Thanks. Neil P”

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Posted 3 months ago

“Great price, delivery was quick and efficient, no complaints at all - I would recommend Direct Fireplaces without reservation.”

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Posted 3 months ago

“Purchased my fire couple of weeks ago and had it up and running in a couple of hours, first class transaction overall with very swift delivery, would highly recommend Direct Fires to future buyers.”

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Posted 3 months ago

“The Cheadle store are a shambles, very poor customer service - the overall attitude is can't be bothered. Shop elsewhere.”

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Posted 3 months ago

“Great service and delivery very happy with my new fireplace”

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Posted 3 months ago

“Bought an electric fire. Needed gas and electric engineers to swap from a gas fire. This was arranged and carried out very efficiently. All done in one day as soon as fire in stock. We are very happy with the fire and the engineers could not have been better.”

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Posted 3 months ago

“From the Sales enquiry to confirmation process; to the order progressing & delivery to fitting - every member of staff were attentive, responsive & professional. I have no hesitation in recommending Direct Fireplaces & I would certainly use them in the future.”

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Posted 3 months ago

“Excellent service”

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Posted 3 months ago

“The ordering process of purchasing a fire surround was very good. Unfortunately, the 3-5 days delivery time stretched into over 3 weeks which meant having to ring Direct Fireplaces more than once to ask about progress. It would have been more helpful if the company had contacted me directly and let me know of delays, etc, rather than me as the customer, having to chase. No complaints about Direct Fireplace staff, as both people I spoke to on the phone were very apologetic and helpful, and very friendly.”

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Posted 4 months ago

Hi, Thank you for your review. It's great to hear that you were impressed with our ordering process and our customer service team. This said, we're sorry for any disappointment relating to the delivery. It is always our intention to keep customers as informed as possible when it comes to delays. In this instance, the item that you had purchased was shipped to you directly from our supplier and they had not informed us of any delay. it was for this reason that our team had to chase them for information upon being notified by yourself. Regardless, we do appreciate the inconvenience and thank you for your feedback. Let us know if we can advise further. Kind regards, Direct Stoves & Fireplaces

Posted 4 months ago

“Looks good, great price.”

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Posted 4 months ago

“Love the fireplace package I purchased from Direct Fireplaces. Not been installed yet, but I know it will look beautiful when in place. The perfect fireplace for our house renovation. The price and choice of fireplaces was really good. Customer service really helpful when needed. I will certainly use Direct Fireplaces for our next purchase.”

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Posted 4 months ago

Direct Fireplaces is rated 4.4 based on 896 reviews