Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.42

4.4 Rating 975 Reviews

85 %

of reviewers recommend Direct Fireplaces

4.4

Based on 975 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 21st September 2025

MR AND MRS PAUL GORYL

Direct Fireplaces 5 star review on 15th March 2025

David Smith

Laura

138

Anonymous

Anonymous // 01/01/2019

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“Exceptional service in the shop and even to the delivery”

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Posted 1 month ago

“Very efficient service”

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Posted 1 month ago

“Unfortunately we had to return the gas fire we purchased as wasn't suitable but fitters returned it to shop and refund was transferred to my account in no time I can really recommend I certainly will use again when I can sort out the problem good customer service”

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Posted 1 month ago

“service and delivery was excellent. Jack in particular was helpful”

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Posted 1 month ago

“Quick and efficient service. There was a problem with a part of the fire. Spoke to a gentleman in customer service, he was very polite and helpful. Everything was sorted out and received the part in a couple of days.”

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Posted 2 months ago

“Fire arrived quickly, love my new fire. shame about the delivery, left at wrong address 6 houses away, just left outside of there property in the rain. Not good for an electrical appliance.”

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Posted 2 months ago

“Good service and delivery -”

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Posted 2 months ago

“Received a faulty fire. Delivery was fast and the customer service was good. Replacement took over a week.”

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Posted 2 months ago

“absolutly perfect for what I wanted”

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Posted 2 months ago

“Smooth and professional all thw way. Very happy with purchase and installation!”

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Posted 2 months ago

“Fire surround delivered. Crack in surround, independant opinion it was crack. Company disputed and stated it was natural. So fitted fire surround. However, there are multiple dings and chips evident. Would not use them again and wouldnt recomend them. Oh and delivery was 3weeks late!”

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Posted 2 months ago

Hi Clive, Thank you for your review. We are sorry for any inconvenience relating to this order, as well as the delay in receiving the goods. This was purchased as a made-to-order Portuguese limestone fireplace and however rarely, delays can and do happen insofar as production and shipping. We can see that you contacted our customer service team with images of the surround in question following receipt of the goods. These were referred to a specialist who concluded that what had been reported was "a natural vein in the limestone, rather than a crack or fault. Limestone is a natural material and these lines occur naturally within the stone’s formation. They are part of its unique character and are not considered a defect. In this case, the line should ideally have been filled before leaving the factory, but it does not affect the strength or integrity of the surround. If you would like to make the line less visible, it can easily be filled using a fine-grade limestone filler or colour-matched stone repair compound". We always recommend checking over goods upon receipt and prior to assembly (as was of course the case with the marking in the surround) so that issues can be addressed as quickly and completely as possible. If you are able to send images of any imperfections to dispatch@direct-fireplaces.com along with your order details, our team would be happy to take a look and advise further, Kind regards, Direct Stoves & Fireplaces

Posted 2 months ago

“Great Company, and excellent delivery service. I would highly recommend Direct Fireplaces.....Thank you for an outstanding service”

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Posted 2 months ago

“Great service at the shop where we went through the range and differences. Delivered on the date and kept well informed, well packaged and awaiting installation by yours truly.”

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Posted 2 months ago

“Ordered a marble fire surround and an Electric fire, delivery said 3 - 4 weeks took 10 weeks. Customer service very poor, didnt return phone calls. When the fire surround did arrive it was dirty. Got sorted in the end, gave me £100 refund. Won't be ordering from Direct Fireplaces again.”

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Posted 2 months ago

Hi Lesley, We are sorry for any inconvenience or disappointment relating to this order. We can see that the fireplace took longer than expected to be received into stock and delivered. Because the item selected is a Portuguese stone, and while delays of this significance are thankfully rare, these are unfortunately more susceptible to shipping delays than comparable designs. As per notes on the order, we can see that our dispatch team provided updates from the manufacturer where possible and can only apologise for any delayed response. It is a very busy time of year for heating appliance sales which in some instances has meant longer-than-average response times. We can see that the £100 refund has indeed been processed in recognition of the issues reported upon delivery. If we can offer any further advice or assistance then please do let us know, Kind regards, Direct Stoves & Fireplaces

Posted 2 months ago

“Lovely looking fireplace at a good price”

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Posted 2 months ago

“Pleasant, polite, courteous, knowledgeable sales staff. Easy purchase process. First class installation process from initial engagement & booking to completion by Tony.”

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Posted 3 months ago

“The website was easy to use. The staff were very helpful and friendly with iseful advice and they know their stock! Ordering was easy and the fire arrived by National courier a week later. Unfortunately they didn’t have an installer in my area but I found a good one who I will recommend to them”

Direct Fireplaces 5 star review on 23rd October 2025

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Posted 3 months ago

“Excellent job”

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Posted 3 months ago

“I found Direct Fireplaces very efficient to work with. I ordered my fire by email - by providing photographs of what I required. They were very helpful and gave recommendations within my price range. They then arranged my finance as requested and for an Engineer to come out to fit the fireplace. Which they did on time on the day I requested. They were also very helpful. I would definitely recommend them.”

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Posted 3 months ago

“I must admit knowing I don't usually purchase things on the internet normally but I went down trust pilot to find to get the feedback from other customers and right from the start in ordering the item to arriving at my house was on time a completely professional.”

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Posted 3 months ago

Direct Fireplaces is rated 4.4 based on 975 reviews