Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.42

4.4 Rating 962 Reviews

85 %

of reviewers recommend Direct Fireplaces

4.4

Based on 962 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 21st September 2025

MR AND MRS PAUL GORYL

Direct Fireplaces 5 star review on 15th March 2025

David Smith

Laura

138

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a marble fire surround and an Electric fire, delivery said 3 - 4 weeks took 10 weeks. Customer service very poor, didnt return phone calls. When the fire surround did arrive it was dirty. Got sorted in the end, gave me £100 refund. Won't be ordering from Direct Fireplaces again.”

Helpful Report

Posted 1 month ago

Hi Lesley, We are sorry for any inconvenience or disappointment relating to this order. We can see that the fireplace took longer than expected to be received into stock and delivered. Because the item selected is a Portuguese stone, and while delays of this significance are thankfully rare, these are unfortunately more susceptible to shipping delays than comparable designs. As per notes on the order, we can see that our dispatch team provided updates from the manufacturer where possible and can only apologise for any delayed response. It is a very busy time of year for heating appliance sales which in some instances has meant longer-than-average response times. We can see that the £100 refund has indeed been processed in recognition of the issues reported upon delivery. If we can offer any further advice or assistance then please do let us know, Kind regards, Direct Stoves & Fireplaces

Posted 3 weeks ago

“Lovely looking fireplace at a good price”

Helpful Report

Posted 1 month ago

“Pleasant, polite, courteous, knowledgeable sales staff. Easy purchase process. First class installation process from initial engagement & booking to completion by Tony.”

Helpful Report

Posted 1 month ago

“The website was easy to use. The staff were very helpful and friendly with iseful advice and they know their stock! Ordering was easy and the fire arrived by National courier a week later. Unfortunately they didn’t have an installer in my area but I found a good one who I will recommend to them”

Direct Fireplaces 5 star review on 23rd October 2025

Helpful Report

Posted 1 month ago

“Excellent job”

Helpful Report

Posted 1 month ago

“I found Direct Fireplaces very efficient to work with. I ordered my fire by email - by providing photographs of what I required. They were very helpful and gave recommendations within my price range. They then arranged my finance as requested and for an Engineer to come out to fit the fireplace. Which they did on time on the day I requested. They were also very helpful. I would definitely recommend them.”

Helpful Report

Posted 1 month ago

“I must admit knowing I don't usually purchase things on the internet normally but I went down trust pilot to find to get the feedback from other customers and right from the start in ordering the item to arriving at my house was on time a completely professional.”

Helpful Report

Posted 1 month ago

“Delivery on time, gas fitter on time, fire fitter on time. All very pleasant, worked hard and answered all questions asked. Overall a great experience. Recommended.”

Helpful Report

Posted 1 month ago

“Very good service buying fire . But Disappointed with Gazco HE fire takes a long time to warm my room”

Helpful Report

Posted 1 month ago

“The fire turned up exactly as I ordered and on time. I was called soon after placing the order to check details and the delivery process was straightforward. No complaints.”

Helpful Report

Posted 1 month ago

“Absolutely gorgeous fireplace and very well made, just looks exactly what was on the pictures! Stunning.”

Helpful Report

Posted 1 month ago

“Excellent. Good service all round. Product ticks all the boxes.”

Helpful Report

Posted 1 month ago

“All good, does the job quietly and effectively. Arrive AOK no problems. 10 /10”

Helpful Report

Posted 2 months ago

“Excellent customer service. Very helpful in assisting in my chojce. Workmen very professional when it was fitted. Highly recommend.”

Helpful Report

Posted 2 months ago

“Once we sorted out fitting dates, the fitters turned up on time and completed the fitting with a smile on their faces and were extremely pleasant pair. Excellent.”

Helpful Report

Posted 2 months ago

“Communciation reasonable enough, i opened our new fire in front of my wife and you can see scratches on the front surround in various places, i did email customer service and my complaint was answered by them telling me thay will go back to the manufacturer, i have not heard back since and have sent a chaser email The fire would be fine i assume, but as its damaged we have not turned it on”

Helpful Report

Posted 2 months ago

Hi Dan, Thanks for your review. We are sorry for any inconvenience relating to this order. We can see that this was reported to our customer service team and that they have contacted the manufacturer to get this issue resolved. Unfortunately, at this time of year when the weather gets colder and demand for heating appliances suddenly increases, it can take longer than normal to process complaints, If you are in need or urgent advice then please don't hesitate to call 0161-376-4181 option 2 or email customerservice@direct-fireplaces.com quoting your order reference number, Kind regards, Direct Stoves & Fireplaces

Posted 2 months ago

“Very satisfactory experience. Website showed comprehensive stock and was easy to navigate. Having placed the order it was expedited quickly and delivered in good time with plenty of explanation of progress.”

Helpful Report

Posted 2 months ago

“i first purchased the fire with judith she was very helpfull upon opening boxes the fret was brass it should have been black i then spoke to nick about the fret he said he would contact burley which he did i received brass fret 2 days later nick was very helpfull aswell / i am very satisfied with the service i received”

Helpful Report

Posted 2 months ago

“Very good service, helpfull chap in the shop knowledgeable about the products and assisted in my choice.”

Helpful Report

Posted 2 months ago

“I was reluctant to replace my Optymist fire. I settled for a Dimplex Torridon in black nickel, and I am so pleased I did. It is a beautiful fire and DirectvFireplaces was selling it at the cheapest price I could find. A great buy and quick free delivery.”

Helpful Report

Posted 2 months ago

Direct Fireplaces is rated 4.4 based on 962 reviews