Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.42

4.4 Rating 975 Reviews

85 %

of reviewers recommend Direct Fireplaces

4.4

Based on 975 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 21st September 2025

MR AND MRS PAUL GORYL

Direct Fireplaces 5 star review on 15th March 2025

David Smith

Laura

138

Anonymous

Anonymous // 01/01/2019

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“Always trying to get extra money saying we needed a liner when we didn’t . Nice fire place and surround just not into them trying to make extra cash when you’ve spent a decent amount on the fire and surround”

Helpful Report

Posted 1 year ago

Hi, Thanks very much for your order and for your review. It's good to hear that you were impressed with the fire and fireplace surround that you received, and we're sorry for any confusion regarding liner components. For gas appliances, whether or not a flex liner may be required is often dependent upon the item chosen and the condition of the chimney. We can see that on this occasion a chimney sweep had inspected your chimney and determined that a liner was not required and that the order was processed without. The sales team will have priced up a gas liner kit for you to consider ahead of inspection so that you had a good picture of potential cost in case this was needed. This being said, please do let us know if we can offer any further advice, assistance or clarification and our team will be happy to help. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Excellent service and communication Quick delivery and product stunning once fitted.Excellent quality at a very competitive price Very very pleased 😊”

Helpful Report

Posted 1 year ago

Hi Samantha, Thank you for your review. It's great to hear that you were so impressed with the service received, and that you found our prices, product quality and delivery times to be so good. If we can offer any other advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Everything went smoothly from ordering, delivery, questions were answered, very helpful.”

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Posted 1 year ago

“We are really pleased with the fire and fireplace purchased from yourselves. As it is a light colour it has brightened up the room.”

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Posted 1 year ago

Hi Linda, Thank you very much for your order. We're pleased to hear that the fireplace has made such a positive impact in your room. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Good service”

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Posted 1 year ago

“Just received.”

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Posted 1 year ago

“good efficient service”

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Posted 1 year ago

“Received my fire very quickly, arrived in excellent condition.”

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Posted 1 year ago

“Very pleased with the fireplace thanks”

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Posted 1 year ago

“Very helpful and knowledgeable staff in the store while choosing the fire. Had to wait awhile for delivery and fitting but when the 2 engineers came they were quick,cleaned up after themselves and explained everything about the fire and how to use it correctly. Found everything was dealt with easily from start to finish so great service”

Helpful Report

Posted 1 year ago

Hi, Thanks for your kind review. It's great to hear that our showroom team was so knowledgeable in helping you choose a fire, and that you were so impressed with the installation service. If we can offer any further advice or assistance then please don't hesitate to get back in touch, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“It a nice fire all I hope is it lasts a lot longer than the last one that it replaced it is the same model that I had we had it two and a half years and it had in that time been used for about eight months out of the two and half years very disappointing It has got a sealed unit watch this space.”

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Posted 1 year ago

“Not the fire I ordered it was n old fire which hadn’t been updated on line ended up back wards and forwards about twigs and glass that sat in fire bed not happy didn’t contact us to say it was arriving if we hadn’t been home when it was delivered I don’t know what would have happened”

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Posted 1 year ago

“Poor service, delivery times on website were inaccurate and quoted 2 weeks and they needed chasing constantly and even then it took 9 weeks to arrive …”

Helpful Report

Posted 1 year ago

Hi Jonathan, Thank you for your order and for your review. We are sorry for the delay in receipt of this order and for any inconvenience. The estimated lead times on the website are generally accurate to our supplier's projections, though in this instance the manufacturer appears to have suffered unexpected delays. It is always our aim to keep customers as informed as possible and we can only apologise for any disappointment on this occasion. If we can offer any further advice or assistance then please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“We purchased a remote control, coal effect gas fire in March 2024. We had a disagreement over the delivery and installation date but this was resolved to our satisfaction. The fire is working perfectly and we are absolutely delighted with it.”

Helpful Report

Posted 1 year ago

Hi Steven, Thank you for your review. We are sorry for any inconvenience relating to the delivery and installation, but it's good to hear that our team was helpful in getting this resolved and that you're delighted with the final result. If we can offer any other advice or assistance then please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Really helpful advice in the showroom, a quick and easy booking of an initial survey and then a very efficient and professional team to fit the fireplace. We are totally happy with our experience.”

Helpful Report

Posted 1 year ago

Hi, Thanks very much for your order and for your kind review. It's great to hear that our showroom team was so helpful and that you were impressed with survey and installation process. If we can assist further with any current or future orders, please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Ordered our Gazco fire knowing there would be a delay on delivery. We were kept informed at every step until the fire was dispatched. Some back panels were slightly damaged on arrival. Direct Fireplaces immediately set the replacement process in motion and again, kept us informed about delivery. Staff were always very helpful and apologetic for the delay, which was a manufacturer's issue not their's. They were helpful, professional and very approachable throughout. Very happy to recommend them.”

Helpful Report

Posted 1 year ago

Hi Dorothy, Thank you for your order and for your review. We were sorry to hear of the issue experienced with this order, but we're glad that our team was able to get this resolved as quickly as they could. If we can offer any further advice or assistance then please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Very pleased with our fire, the advice, service and delivery were excellent. Thank you.”

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Posted 1 year ago

“I saw the Elgin & Hall Pryzm Impero fire online but when I went to the showroom they didn't have one for me to see. After a few days I rang to order one unseen, the gentleman I spoke to was brilliant and gave me lot's of information. The fire is gorgeous and everyone that sees it loves it.”

Helpful Report

Posted 1 year ago

Hi Danuta, Thanks for your review. It's great to hear that the showroom sales team was so helpful in terms of your order. Unfortunately, we offer such a large and diverse range of gas, electric and solid fuel appliances that we are unable to display every available model in each of our showrooms. We are sorry for any inconvenience or disappointment, but we do appreciate your kind words regarding the Pryzm Impero and the service received. If we can offer any further advice or assistance then please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Lack of communication was an issue for me!!! It was several weeks after paying for my new fire that. It was fitted. The lady who sold me the fire was great, the man who fitted the fire couldn't have been nicer!!!! But not knowing when the fire would be delivered and then waiting for fitting was not great. Sorry!!!!!”

Helpful Report

Posted 1 year ago

Hi Carolyn, Thanks very much for your order and for your review. It's good to hear that you found our Sales team to be so helpful, and that you were impressed with the fitting via Direct Heating Services. This being said, we are sorry for any confusion regarding delivery. As you will be aware, it took longer than anticipated for the electric inset fire to be received into stock from our supplier which is why there was a delay to the installation. We do always aim to keep customers as informed as we can, and can only apologise for any inconvenience on this particular occasion. If we can offer any further advice or assistance then please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Excellent service from beginning to end.”

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Posted 1 year ago

Direct Fireplaces is rated 4.4 based on 975 reviews