Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.42

4.4 Rating 987 Reviews

85 %

of reviewers recommend Direct Fireplaces

4.4

Based on 987 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 1st February 2026

MR AND MRS PAUL GORYL

Direct Fireplaces 5 star review on 15th March 2025

David Smith

139

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you - the fireplace we bought is absolutely lovely - better than expected. The staff at Direct Fireplaces were really helpful and responded to any questions promptly. I was disappointed in the delivery service which did not arrive on the arranged day and no phonecall or contact from them letting us know that they were not coming. However, when I contacted Direct Fireplaces directly it was dealt with straight away. I would be happy to buy from Direct Fireplaces again.”

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Posted 2 years ago

“Very pleased with Direct Fireplaces. Ordered and delivered 2 days later. The electric fire both looks good and is easy to use with the remote.”

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Posted 2 years ago

“Very disappointed with direct fireplaces overall. We ordered a fireplace and fire. The fireplace arrived with no hearth and backplate. The fire was delivered to the wrong address. Pretty poor really when spending nearly £1500.”

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Posted 2 years ago

Hi David, Thanks for your review. We were sorry to hear of the issues experienced with this order due to errors on the part of our supplier. This is a very busy time of year for many suppliers and couriers, and while errors are thankfully very rare they can and do happen. This said, we can see that our Dispatch team did work to rectify and resolve the problems as quickly as possible, and trust that you have now received everything for the order. Regardless, please accept our apologies for any inconvenience. In the event that we can offer any further advice or assistance, please do let us know, Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“My fire place still haven’t been delivered and it’s ready for over 3 weeks . I paid £75 for 2 man delivery but getting dictated when I should be at home as they only deliver Tuesdays and Thursdays to my area apparently which is absolutely unacceptable ! I paid £1k for the fire place ,£75 for delivery but no body cares. Company’s like yours seems like think that peoples money grows on the trees ! The worse service ever experienced !!!”

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Posted 2 years ago

Hi Sandra, Thanks for your review. We were sorry to hear of the issues experienced with the delivery. We can see that our two-man courier had provided options for delivery dates but given the very high demand for this service at present, they are not always able to book in for your first choice of date if drivers are all already occupied. We do appreciate that this may be an inconvenience and we're sorry that this has meant delay to receipt of your order. If we can offer any further advice or assistance then please don't hesitate to get in touch with our Dispatch team. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“The staff is very professional and friendly”

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Posted 2 years ago

“Speedy delivery. Fire arrived undamaged. All fitted in & working.”

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Posted 2 years ago

“The fire place itself is beautiful and had many compliments, I haven't tried the actual heating as of yet. Reason I have gave 3 stars communication was not great on delivery. Website states 5 - 7 days I understand that delays can happen it takes about 4 weeks so a bit of communication would of been good A word of advise stop false advertising delivery time and amend on your website to 4 - 5 weeks then if its delivered earlier would have been impressed, as it took approximately 4 weeks I wasn't too impressed”

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Posted 2 years ago

Hi Lee, Thanks for your review. We're pleased to hear that you're impressed with the fireplace received. This said, we were sorry to hear of the delay in receiving this order. On this occasion, there appears to have been a delay insofar as our supplier booking the suite in for shipment. Thankfully, these instances are very rare but we do appreciate the inconvenience to yourself, and have communicated with our supplier with a view to ensuring good service going forward. If you happen to need any further advice or assistance then please don't hesitate to get in touch, Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Excellent service . Efficient and polite staff. Quick responses to any queries. I cannot fault Direct Fireplaces and would happily recommend them .”

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Posted 2 years ago

“you failed to notify me on the day whether or not the product was to be delivered, having issued a warning that delivery may be delayed and that it would be wrong to arrange a fitter in anticipation of the proposed delivery date. in the event, we missed the delivery men and made a complaint to the company.”

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Posted 2 years ago

Hi John, Thanks for your feedback. We were sorry to hear of the issue experienced with the delivery. On this occasion, the item was shipped to you directly from the supplier. Our supplier's courier would normally provide indication of a delivery date, and we can only apologise that this was not the case on this occasion. If you do need any further advice or assistance then please do let us know and we will be happy to help. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Wonderful fire for my very large room heats very quickly”

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Posted 2 years ago

“Easy to order - product came direct from the manufacturer. Everything working - happy with service.”

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Posted 2 years ago

“Very helpful staff and delivery on time”

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Posted 2 years ago

“Great service, we are really happy with our choice of fire and the assistance given by Fairways Fireplaces, Bromsgrove”

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Posted 2 years ago

Hi Mrs Hodgkins, Thanks very much for your review. It's great to hear that you were impressed by our Bromsgrove team's customer service and that you're pleased with the new fire. Let us know if we can offer any further advice or assistance, Kind regards, Direct Stoves & Fireplaces (and the Fairways Fireplaces team)

Posted 2 years ago

“Very happy with service. Still waiting for plumber to install”

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Posted 2 years ago

“Was delivered broken then none in stock just refunded my money. No option to wait I even asked for a price to take it as it is and have it repaired they didn’t get back to me. Sorry guys really disappointed team are friendly”

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Posted 2 years ago

Hi Richard, Thank you for your review. We were sorry to hear of the damage to the item upon receipt. We always aim to deliver a 100% satisfactory experience to our customers and can only apologise that we fell short on this occasion. If you are still in need of any advice or assistance, please do let our customer service team know so that we can advise further. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“We purchased an ex-display electric fire, excellent service at purchase point.”

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Posted 2 years ago

“First contact with Direct Fireplaces good. Prompt delivery. Very disappointed finish. Brass surround, top joint one side of seam not flush, raised and sharp. I am elderly, on my own. Cannot afford plumber to send back and reinstall. Fault should have been rectified on inspection before sending for sale.”

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Posted 2 years ago

Hi Josephine, Thank you for your review. We were sorry to hear of the issues experienced. The fire in this instance was sent directly from our supplier but we appreciate the opportunity to pass on feedback, so that we can ensure the best possible products and service going forward. We do recommend bringing any problems to our attention ASAP so that we can address these with the supplier as needed. If you are still in need of assistance, please don't hesitate to contact our customer service team with some photos via sales@direct-fireplaces.com and we'll see what we can do. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“I purchased a Celsi 16" XD Mk2 Inset Electric Fire to replace a redundant gas fire. Ordering online was easy, and the description of the unit was clear and comprehensive. Delivery was within the time stated and the protective packaging for the fire was extremely effective. The fitting instructions were clear, and the unit was installed without major alterations being required. The controls for the unit included remote, programmable operation which we have not used. The controls on the side of the fire are adequate for our needs. The fire has transformed the mood of the room, and the log effect with a variable flame control is very effective. A minor criticism is that the 'logs' are quite small and are more twig than log. Nevertheless, we are delighted with the product which was competitively priced and and recommend the excellent services of Direct Fireplaces unreservedly to any future customer.”

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Posted 2 years ago

Hi Alaster, Thanks very much for your review. It's good to hear that you found ordering to be easy and that the delivery and installation all went as planned. As you mention, we aim to offer the most impressive fires at the most competitive prices that we can. Your recommendation means a lot to us. Please do let us know if we can advise further. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Excellent service”

Direct Fireplaces 5 star review on 20th October 2023

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Posted 2 years ago

“Very good servis prompt dilivery.value for money so pleased wth fire”

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Posted 2 years ago

Direct Fireplaces is rated 4.4 based on 987 reviews