Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.42

4.4 Rating 987 Reviews

85 %

of reviewers recommend Direct Fireplaces

4.4

Based on 987 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 1st February 2026

MR AND MRS PAUL GORYL

Direct Fireplaces 5 star review on 15th March 2025

David Smith

139

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was given helpful advice on the best purchase for my circumstances. They price matched the product so I wanted as I had found it cheaper elsewhere. The delivery was excellent to where I wanted it in the room and they took all the packaging away. I can't fault them.”

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Posted 2 years ago

“The fire was easy to fit. Looked great when fitted & my customer was very pleased with the overall job.”

Direct Fireplaces 5 star review on 18th December 2023

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Posted 2 years ago

Hi Ian, Thanks very much for your kind review and for taking the time to upload a photo. It's always great to hear from fitters regarding our products; we appreciate your comments regarding the ease of installation and it's also gratifying to hear how pleased your customer is with the fire overall. Please don't hesitate to get in touch if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Fire place was exactly as seen on the net, delivered as informed”

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Posted 2 years ago

“very good service”

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Posted 2 years ago

“I am pleased with the purchase. The purchase and delivery has been a pleasant experience. They communicated delivery and were prompt.”

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Posted 2 years ago

Hi Afzal, Thanks very much for your review. It'd good to hear that that you found the process of ordering with us at Direct Fireplaces to be a pleasant experience. If we can offer any other advice or assistance then please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“All seemed fine to start with as we were pleased to be told to expect delivery of our new gas fire in 2-3 days. When it still had not arrived over a week later, we queried the late delivery and were told there was a delay and it was out of stock until the end of January (nearly two months away)! The misleading delivery date was blamed on a nameless member of staff misreading the information on a document. However, the website continues to advertise delivery in 2-3 days. We cancelled the order and asked for a refund. Will buy elsewhere and not use Direct Fireplaces again.”

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Posted 2 years ago

Hi, Thanks for your review. We were sorry to hear of the issue experienced with your order. The delay was due to the supplier having fallen out of stock of the black fascia option specifically for your chosen fire. We can see that our Dispatch team contacted you to make you aware of this as soon as we were made aware of the issue, though we do appreciate and apologise for any inconvenience. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Chrystal jem in for Christmas Thanks to Rick at direct fireplaces Looking good We're happy Cheers Rick and Glenda”

Direct Fireplaces 5 star review on 14th December 2023

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Posted 2 years ago

Hi Richard, Thanks for your review. It's good to see the fire installed and in use. We'll be sure to pass your compliments on to Rick and the rest of the team. Let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Delivery brilliant and service With the fire I wanted at a good price”

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Posted 2 years ago

“Fantastic Fire looks amazing great value makes the room so cosy”

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Posted 2 years ago

“We did not like the way the driver would not help us indoors with the fireplace, but wished to leave it "Kerbside" therefore it had to be returned. We subsequently paid £75 for delivery, but the carriers would not take the fireplace out of the box, nor would they take away the packaging. At £75 we would have expected this service, particularly as we are a couple in our 80's and heavy lifting is quite challenging for us. The fireplace itself is fine, now we have managed to get help with unpacking it, but we would not recommend your company to anyone in view of the issues we have had with the delivery.”

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Posted 2 years ago

Hi Glenise, Thank you for your review. We're sorry to hear of the issue experienced with the delivery. We do advise in our online delivery information then the standard free delivery option is one-man, hence the necessity to deliver kerbside for safety reasons. As you will be aware, and having been made aware of a delivery issue, we subsequently offered the two-man delivery upgrade as an option to assist in getting the order into a room of your choosing. Unfortunately, it is at the courier's own discretion as to whether they will assist in unpackaging goods and this is neither a service that they advertise, nor something for which we can guarantee provision. In instances where you may have specific requirements for delivery, it is always best to run these by our team so that we can advise and potentially avoid any disappointment. This being said, we are always sorry to hear of any inconvenience and would encourage you to let us know if there's anything else with which we can assist. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Delivered on time. Easy assembly. Clear instructions for operation. Great value for money looking similar to other fires but £200 cheaper. Very pleased.”

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Posted 2 years ago

“Absolutely lovely fireplace and quick delivery”

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Posted 2 years ago

“From the first contact to having completion we were very impressed with the people naming a couple that were extremely helpful Phil and Leanne”

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Posted 2 years ago

Hi Vijay, Thanks very much for your review. It's great to hear that your experience in ordering with Direct Stoves has been so positive, and we'll be sure to pass on your compliments to our fitting affiliates at Direct Heating Services. Please don't hesitate to get in touch if we can assist further with any current or future orders. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Excellent service, delivery on time. Great quality products. Really helpful when you call too.”

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Posted 2 years ago

“Online order, simple and quick. One of very few websites that lists most of the relevant measurements of the appliances accurately and correctly. Prices were competitive too. Delivery was prompt and straightforward. Customer service was brilliant afterwards. I’d happily buy again from this company, even if it meant paying a little extra, just to get the reassurance and service on offer”

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Posted 2 years ago

Hi Nick, Thanks very much for your review and for taking the time to upload video of your new fire. It's great to hear that you were so happy with our online ordering system, delivery, prices and customer service, as these are all areas in which we strive to impress. Please don't hesitate to get in touch if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Great service and products very happy with all.would recomend.”

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Posted 2 years ago

“Straightforward buying process, delivery on chosen date arrived by 10am. First class product, cannot fault the quality. Fitted already, looks beautiful.”

Direct Fireplaces 5 star review on 1st December 2023

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Posted 2 years ago

“Direct Fireplaces had a good selection of fires to choose from. I would have loved a marble stone surround but the style did not suit my 1960’s house. But they did have a Baxi surround which was easy to install and looks great. The process of buying and selecting a delivery date was easy and worked well. Great service and would recommend Direct Fireplaces for your consideration.”

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Posted 2 years ago

Hi Brian, Thanks for your review and for taking the time to upload a photo of your new fireplace. It's great to hear that you found our ordering and delivery process to be easy, and that you're happy with the new fireplace itself. Your recommendation means a lot to us; please do let us know if we can offer any further advice or assistance, Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“delivered on time as promised no issues there . Once installed how do you gain access in the event of internal component failure?”

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Posted 2 years ago

Hi Albert, Thanks for your review. It's great to hear that there were no problems with the delivery. As per the manufacturer's installation and user manual for this particular fire: "In the event of malfunction contact the manufacturer, do not try to repair the heater yourself as this may result in a fire hazard or electric shock". A qualified electrician would usually be able to access the internal components of the hole-in-the-wall electric fire once installed through the front of the unit. We hope that this information helps. Let us know if we can advise further. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Exceptional service.”

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Posted 2 years ago

Direct Fireplaces is rated 4.4 based on 987 reviews