Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.42

4.4 Rating 987 Reviews

85 %

of reviewers recommend Direct Fireplaces

4.4

Based on 987 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 1st February 2026

MR AND MRS PAUL GORYL

Direct Fireplaces 5 star review on 15th March 2025

David Smith

139

Anonymous

Anonymous // 01/01/2019

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“We are absolutely delighted with our new Fire Surround from Direct Fireplaces. Looks great, beautiful quality and very well packaged for delivery. Highly recommended!”

Direct Fireplaces 5 star review on 28th November 2023

Helpful Report

Posted 2 years ago

Hi Eddie, Thanks very much for your review and for taking the time to upload an image of your recently received fireplace. We agree that it looks great in your home! If we can assist further with any current or future orders, please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Easy to order but then received no indication of when the item would be available to organise delivery. It took 2 telephone calls and an email from me before I received the information I needed, way beyond the estimated timescale that the website suggested. The item received seems to be good quality but unable to confirm until it is fitted. This has been delayed due to the poor communication from this company.”

Helpful Report

Posted 2 years ago

Hi Emma, Thanks for your review. We were sorry to hear of the issue experienced with delivery. The item purchased from us is generally available within 10-15 working days, and we can see that our Dispatch team advised in an email on the 16/10/23 that the supplier was recommending receipt to our warehouse in approx. 2-3 weeks. We appreciate that it took slightly longer than anticipated for the suite to be received and we are sorry for any inconvenience. This being said, it is a very busy time of year for heating appliance sales and we do try and stress where necessary that any lead times are approximate and subject to slight variation. Our Dispatch team did their best to keep you informed of lead times based upon the best available information at any given stage in the process, including contact to book in the final delivery once we had receipt of the fire. Regardless, thanks again for your order. If we can offer any further advice or assistance post-fitting then please do let us know, Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Really friendly and helpful staff who were accomodating when things didn't look quite right.”

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Posted 2 years ago

“very happy with new electric fire insert, from ordering to delivery all went very smoothly and we were kept informed of how order progressing. all spot on thank you”

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Posted 2 years ago

“We ordered the same fire we bought 15 years ago and it arrived on time and in good condotion”

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Posted 2 years ago

“Easy order process and delivered within a few days as promised (although with a different provider to the one sent in the confirmation email - it just turned up with no forewarning which day/time and left on doorstep!)”

Helpful Report

Posted 2 years ago

Hi, Thanks for your review. It's good to hear that it was easy to order and we hope that you've been enjoying your new fire. We try and advise where necessary that some items are shipped directly from the supplier to the customer. An email was sent to you on the 8/11/23 advising that 'we would like to confirm that your order has been dispatched via our parcel company DPD and will be with you on the next working day. You will receive a text message and/or an email from them to confirm the delivery time and from there you can reply directly to amend the delivery date/address or advise them a safe place to leave the item'. We can only apologise on behalf of the courier if instructions or expectations for delivery were not met and appreciate your feedback regarding this. This does help us to ensure that we can offer the best service that we can. Regardless, please do let us know if we can offer further assistance with any current or future orders. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Beautiful fireplace. Really finished off the room. Easy to assemble but did not come with brackets to attach it to the wall.”

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Posted 2 years ago

“Awesome fireplace, it works perfectly, thanks to the seller.”

Direct Fireplaces 5 star review on 21st November 2023

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Posted 2 years ago

“Very pleased with our new fire and was a really good price.”

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Posted 2 years ago

“Not got it set up yet but fast delivery and Greet fireplace”

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Posted 2 years ago

“Poor service still awaiting 2nd fire. Collection address was very obscure . Still no idea when 2nd fire arriving promised today nothing”

Helpful Report

Posted 2 years ago

Hi Kath, Thanks for your review. We were sorry to hear that the original order was unsuitable for your needs, and we're glad to see that our Returns team was able to book in a collection for you ASAP. We can see that our Dispatch team contacted you on the 7/11/23 to advise that delivery for the new order would be within 5-7 working days. The supplier has also advised that the fire was dispatched for delivery on the 16/11/23. Naturally, if there are any issues upon receipt then please do let us know and we'll be happy to advise further. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“all went to plan”

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Posted 2 years ago

“Purchase in showroom was easy and smooth. We were giver an estimated delivery of three weeks. It was delivered in two weeks. We were kept 'in the loop' during the two weeks. Delivery was also on time. We have not yet had a opportunity to inspect the delivered fire place in detail but, a cursory look suggests that it is in excellent condition. Currently due to be installed on Friday (two days time).”

Helpful Report

Posted 2 years ago

Hi Steven, Thanks very much for your review. We're glad to hear that everything went well with the delivery and we'll pass on your compliments to the Bromsgrove showroom. If we can offer any further advice or assistance, please don't hesitate to get in touch. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Such helpful friendly staff on telephone. Order arrived promptly and on time advised. Brillant company highly recommend”

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Posted 2 years ago

“Great, friendly service and a large choice of fireplaces to choose from.”

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Posted 2 years ago

“Excellent service , very high quality stone fire surround and gas fire, Would recommend to anyone.”

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Posted 2 years ago

“Superb service from placing our order though to deliver, would high recommend this company.”

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Posted 2 years ago

“Good range of gas and electric fires and helpful and knowledgeable sales assistants. With their helpful advice, it made choosing a new gas fire worry free.”

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Posted 2 years ago

“The fire now installed is just what we wanted and produces enough heat for our room. We are delighted with the appearance and performance of the inset fireplace. I was disappointed at the delivery time, which was stated on the web page as 3-5 days, actually was 13 days and with no explanation it came in two packages on different days. The fire being replaced had ceased to function so the delay was most inconvenient.”

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Posted 2 years ago

“I ordered a fire and the. Inset dimension was Wrong my husband had cut the plug off To wire into the spur then when we tried to fit it it was 15 Mm to big with no allowance for the power cable I rang a few times and was told they would get back to me and still. Have not heard anything I am really dissaponted with the service I have recieved or lack or service”

Helpful Report

Posted 2 years ago

Hi Janine, Thanks for your review. We were sorry to hear of the issue experienced with the fire in question. While this is thankfully very rare, our suppliers do sometimes change specifications for the fires without notice which can then lead to our website being out of date. This has been sent through to the web team to make amendments. Regarding the issue with the power cable, we're sure that you can appreciate that suppliers would generally be unable to accept returns where the fire has been damaged or modified. Our Customer Service team is currently looking into this matter to try and assist, and will endeavour to provide further information as soon as they can. If we can advise in the meantime then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

Direct Fireplaces is rated 4.4 based on 987 reviews