Direct Fireplaces Reviews

Name: Direct Fireplaces
Address: 137 Wellington Road North, 137 Wellington Road North, Stockport
Rating: 4.42

4.4 Rating 987 Reviews

85 %

of reviewers recommend Direct Fireplaces

4.4

Based on 987 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Fireplaces 5 star review on 1st February 2026

MR AND MRS PAUL GORYL

Direct Fireplaces 5 star review on 15th March 2025

David Smith

139

Anonymous

Anonymous // 01/01/2019

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“great service.”

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Posted 2 years ago

“Absolute bargain and can’t believe the quality. Made our room look amazing”

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Posted 2 years ago

“Absolutely delighted with my fireplace sleeves. They arrived quickly and look fab. Would recommend Direct Fireplaces.”

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Posted 2 years ago

“Happy enough with purchase, however one fireplace had been previously fitted as there were minor dents in the suround and the screws for the feet were missing. Overall I am pleased, but quality control needs a look at.”

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Posted 2 years ago

Hi Anthony, Thanks for your review. It's good to hear that you're pleased with the order overall, but we're sorry that you aren't 100% satisfied with the item received. We will be sure to pass on your comments to the team so that we can do better in future. Regardless, thanks again for the feedback and please do let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Very good choice of fires at very reasonable prices. Items described clearly with dimensions. Delivery was prompt, product well packaged . Absolutely delighted with the fire & the excellent service.”

Direct Fireplaces 5 star review on 19th September 2023

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Posted 2 years ago

Hi Angela, Thanks very much for your review. It's great to hear that you were impressed with the service received from Direct Fireplaces, as well as the electric fire itself and the delivery. We always love seeing our fires in situ so the photos are greatly appreciated as well. Let us know if we can offer any further advice or assistance, Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Fast delivery.Very happy with gas fire purchased”

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Posted 2 years ago

“Great purchase , value for money , really good courier company very professional driver Thank you”

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Posted 2 years ago

“Great item absolutely love my new fire place. Would be handy if it came with instructions though but after a phone call i was emailed some. Love the interest free finance to really helped.”

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Posted 2 years ago

Hi Carrie-Anne, Thank you for your review. We are delighted to read that you love your new fireplace. We would love to see your fireplace up and running with a follow-up picture, to show off your purchase in style. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“V Excellent service, quality of product, communication & delivery, Product looks absolutely stunning now it has been installed, very pleased”

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Posted 2 years ago

Hi Andrew, Thanks for your review. We are delighted to hear that you are satisfied with your order. We would love to see your fire up and running with a follow-up picture, to show off your purchase in style. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“I am very pleased with my item it is just what I wanted and was a reasonable price, It was delivered on time and packaged very well, I would recommend Direct Fireplaces and would be happy to use them again.”

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Posted 2 years ago

“Beautiful, looks amazing, finishs off my living room. I would highly recommend this company. Came gully assembled.”

Direct Fireplaces 5 star review on 24th August 2023

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Posted 2 years ago

Hi Stephanie, Thanks for your review and for taking the time to upload a photo of the new fireplace suite. We agree that it looks great in your living room. Your recommendation means a lot to us. Please do let us know if we can assist further with any current or future orders, Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“I've not yet seen the fireplace properly as we are just on the end of decorating so in another week or so and it will be all assembled but from what I have seen it looks fantastic”

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Posted 2 years ago

Hi Evelyn, Thanks very much for your review. It's great to hear that the fire looks good and we trust that you're looking forward to this being fitted. If you're at all interested, we'd love to hear from you again with some photos or video once it is installed. Otherwise, please don't hesitate to get in touch if we can help further, Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Excellent service and delivery”

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Posted 2 years ago

“Excellent efficient service . Required a new part . Received in two days and fitted perfectly . Wil" recommend to friends for their fireplace needs”

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Posted 2 years ago

Hi James, Thanks for your review. We're pleased to hear that you found our service to be excellent and that the fire is now fitted. If you're at all interested, we would love to see an image or video of the fire in action. Don't hesitate to get in touch if we can offer any further advice or assistance, Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Lovely looking electric fire, easy to fit into existing fireplace, choice of crystals, pepples or logs included in price, remote included easy to set-up.”

Direct Fireplaces 5 star review on 21st August 2023

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Posted 2 years ago

Hi Peter, Thanks for your review. We really appreciate your having taken the time to upload a photo of the new fire. As you mention, our range of electric fires is designed around models that are attractive and easy to install. This makes them a fantastic choice for any room. Please don't hesitate to get in touch if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“The service was excellent. The true test of service is how complaints are handled, Direct Fireplaces have to have 5 stars. There was a small issue with my order, they responded immediately sending out replacements within 48 hours. The overall product quality is superb.”

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Posted 2 years ago

“excellent it has made such a difference from our old one”

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Posted 2 years ago

Hi Ian, Thanks for your review. We're glad to hear that your new fire has been an improvement. Please don't hesitate to get in touch if we can offer any further assistance. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Great service good fire”

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Posted 2 years ago

“I was very disappointed with the delivery leadtime. I specifically asked the sales person about it and he said no more than 2 weeks at the moment. It was closer to 5 weeks. I rang customer services many times chasing delivery, which had apparently gone missing on route to them or lost in their warehouse, and was not happy that they didn’t call back when they said they would.”

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Posted 2 years ago

Hi Tracy, Thanks for your review. We were sorry to hear of the issue experienced with this order. The lead time for this particular model would have been accurate at the time of ordering, and as advised by the sales team. While infrequent, there can sometimes be issues on the part of our supplier and/or the delivery courier which may cause delay, as appears to have been the case in this instance. We can see from the notes on this order that our customer service team worked to resolve the matter as quickly as they could, once made aware of the issue. Regardless, we appreciate your constructive feedback regarding our services and would like to apologise again for any inconvenience. Please do let us know if we can advise further, Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Great service, order delivered within 3 days of order, a few damaged parts, emailed pics over to customer services, 3 days later replacement parts sent no question or quibble, would 100% recommend.”

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Posted 2 years ago

Direct Fireplaces is rated 4.4 based on 987 reviews