Very hard to contact and deal with sometimes. Destination2 got the booking details wrong on a few occasions which caused some problems when checking into the hotel. Thankfully, I sorted most of them because of my due diligence by checking with the hotel directly before flying out. However, they still got things wrong as the main guest for the booking was different to what was given to me to what the hotel had. Very frustrating. Also, I was suppose to get free transfer on my way back to the airport, which I had to book THE DAY BEFORE FLYING BACK. Eventually, I did get through to them but they couldn't book it and offered a reimbursement. The only problem was that taxis didn't give receipts and I couldn't book with any company because it was too last minute (as I got the reply back from destination2 too late). The whole process was such a hassle. I would have rated it 5 stars but they were too many issues along the way which is too bad because the initial service was great, especially during covid. Overall, I would pay 20% extra to make sure nothing goes wrong. The little extra saving is not worth it especially as you can't cancel and get a full refund (only partial).