The holiday I booked on line was not reflected in the holiday confirmation and travel documents. The holiday advertised showed all flights were business class with SWISS air, but in the confirmation/ travel documents, 2 of the 4 flights were economy with Edelweiss, a leisure/ charter airline. Edelweiss’ name was also admitted against the flight number ( I only discovered the reality, when I checked the airline flight code). I have expressed my concerns in writing and requested the holiday as advertised. I’m waiting for a response.
1 year ago
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