We had a very stressful five days because your Tracy Jagger who we booked with did not actually book the flights! We kept trying the Etihad web site to choose seats but booking code was invalid. Etihad said the flight was not ‘ticketed’ and seats were being booked up by other customers. However Your Matt resolved the problem and chose seats for us next to each other. That was after contacting your customer services, another of your sales reps, repeated tries on the web site and repeated calls to Etihad Airways. We hope that your Tracy Jagger has booked the hotel and car transfer If she did not book the flights we do wonder.