destination2.co.uk Reviews

Name: destination2.co.uk
Address: Unit 14, Telford Court, Chestergates Business Park, Dunkirk, Unit 14, Telford Court, Chestergates Business Park, Dunkirk, Chester
Rating: 4.79

4.8 Rating 4,053 Reviews

96 %

of reviewers recommend destination2.co.uk

Company Reviews

Metrics

Info

4.8

Based on 4,053 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About destination2.co.uk:

Destination2.co.uk is a long-haul luxury Travel Operator. We specialise in providing luxury holidays to destinations all over the world at affordable prices.

With a wealth of experience in the travel industry, our specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.

Destination2.co.uk’s standing in the travel industry means it is able to secure some of the best rates available and pass these savings on to our customers.

All holidays booked through Destination2.co.uk are fully ATOL Bonded (A.T.O.L 11462) and all payments are fully secured, therefore giving our customers confidence and peace of mind their dream holiday is in safe hands.

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destination2.co.uk 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

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“This company is brilliant, we used them for Mexico in 2018 and they gave us a great service hence the reason we are using them again for 2022”

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Posted 4 years ago

“Received great service when booking my Maldives holiday. Quick and easy. answered all my questions. Would definitely book again. Thank you Angel.”

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Posted 4 years ago

“Pleasurable experience. Angel assisted with the confirmation in the most helpful way. Everything is clear and booked with confidence.”

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Posted 4 years ago

“Extremely helpful and polite. Knowledgeable about our choices, helping agree the final holiday.”

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Posted 4 years ago

“FIRST TIME USED, SO CAN'T COMMENT UNTIL AFTER HOLIDAY!”

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Posted 4 years ago

“Offers a great service”

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Posted 4 years ago

“After booking a holiday last week cannot understand why an extra £100 has been put on the final bill, have telephoned twice now and the agent has not responded on both occasions. Would be good to get an answer as so I have peace of mind.”

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Posted 4 years ago

“Strongly recommend using Destination2 to book your holiday! Destination2 has competitive prices for luxury holidays with a user friendly website, showing clear information on flights and hotels. They also have a huge choice of stunning hotels and good flight times. Our travel specialist Gemma was extremely kind and friendly and very knowledgeable about Barbados where we want to visit. In relation to hotels, Gemma had previously visited our top choices and was therefore best placed to help us decide where we should stay (being able to list the pros and cons of each - although there weren’t many cons!) Gemma answered all of our questions well and took us through a quick booking process with ease. We would definitely recommend booking through Destination2 and thank you Gemma for finding us our perfect holiday! We will return again in the future to book with you.”

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Posted 4 years ago

“Been thinking hard about this one, I booked quite an expensive holiday with this agent and I was dealing with a member of staff (who I won't name) who absolutely refused to return my calls, or reply to my several Emails, one begging her to reply as I was starting to get worried. Checked online and read some reviews which made me concerned. I then thought I best call again and got through to a lady called Tracey who was amazing and sorted out my concerns over the phone, she was cheerful, joking away with me and her Customer Service was amazing. All concerns gone. This agent, truly has some FANTASTIC deals (I don't know how they did it to be honest compared to others) and all perfectly legit. Its just a shame the previous lady, ignored me completely otherwise I would give them 5 stars. If Tracey could show the other lady how it's done, this companies service and offers will be amazing. If you get Stuck, speak to Tracey who is just great (sorry to give you more work Tracey)”

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Posted 4 years ago

“excellent service and value we were very pleased will the holiday Shauna has found for us😀😀”

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Posted 4 years ago

“Many thanks Kelly A real star who put my mind a rest after reading the reviews which on the face of it are not that great. My Wife wanted to get a late break somewhere warm and saw a deal to the Maldives that looked to good to be true. I wanted to ask some questions so thought best to phone and spoke to to someone to start with and got cut off, I thought I would give them another go and thank Goodness I did and spoke to Kelly. She went through the whole process. I said I needed to speak to my wife about Flights Kelly said no problem and offered to call me back. Sure enough Kelly called and made the whole process painless and smooth. Old Fashioned customer service WELL DONE. Note to the Management get more staff to answer phones and Get more like Kelly she is a real asset to your business. If it was not for Kelly you would not have my Money. The proof in the pudding is in the eating but so far so good. DO not book on the Internet, call and wait to be answered it will take 10 or so Minutes but if you speak to Kelly well worth the wait Once again thank you Kelly, I also work in a Customer focused business so Know good service when I get it.”

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Posted 4 years ago

“Been trying to cancel a reservation that was advertised as cancellable, but so far Destination2 are being very slow to respond and claiming I will lose a deposit which was not flagged at the time of booking.”

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Posted 4 years ago

Hello Mr Massey, we are sorry that you belive our responses have been slow. Your emails to our customer service department receive auto reply informing you of their response times to manage your expectation. We have replied to each within that timeframe. We do however apologise for the oversight about the deposit loss which has been rectified.

Posted 4 years ago

“The sales person was very good though I do have a query on my bookings. The Atol certifiate and the confirmation invoice says we have both speedboat & Sea plane transfer though we have paid for the Sea plane transfer. I did email and still waiting for comfirmation.”

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Posted 4 years ago

“Very helpful Friendly staff booked holiday for me with no problems hopefully our holiday will be trouble free as well .”

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Posted 4 years ago

“Just rebooked a second time with them”

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Posted 4 years ago

“Bit of struggle to get through to speak to someone but once I was on the phone to Samantha she exceeded my expectations and was just overall lovely and extremely helpful! Thank you!”

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Posted 4 years ago

“Had a great experience booking via Destination2 through Kelly. We now cannot wait for our honeymoon to the Maldives in November :)”

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Posted 4 years ago

“Always very helpful with either booking a holiday, or any queries/changes you need to make as well as offering the best advice to ensure you get value for money. Big shout out to Kirsty, nothing is ever too much trouble! Thank you.”

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Posted 4 years ago

“Kirsty was really helpful throughout. Very good service.”

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Posted 4 years ago

“Excellent so far”

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Posted 4 years ago

destination2.co.uk is rated 4.8 based on 4,053 reviews