destination2.co.uk Reviews

Name: destination2.co.uk
Address: Unit 14, Telford Court, Chestergates Business Park, Dunkirk, Unit 14, Telford Court, Chestergates Business Park, Dunkirk, Chester
Rating: 4.79

4.8 Rating 4,053 Reviews

96 %

of reviewers recommend destination2.co.uk

Company Reviews

Metrics

Info

4.8

Based on 4,053 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About destination2.co.uk:

Destination2.co.uk is a long-haul luxury Travel Operator. We specialise in providing luxury holidays to destinations all over the world at affordable prices.

With a wealth of experience in the travel industry, our specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.

Destination2.co.uk’s standing in the travel industry means it is able to secure some of the best rates available and pass these savings on to our customers.

All holidays booked through Destination2.co.uk are fully ATOL Bonded (A.T.O.L 11462) and all payments are fully secured, therefore giving our customers confidence and peace of mind their dream holiday is in safe hands.

Visit Website

destination2.co.uk 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found Nadine most helpful when booking our holiday”

Helpful Report

Posted 4 years ago

“Quick and easy.”

Helpful Report

Posted 4 years ago

“Booking process simple and received my docs. However still waiting for answer to my query about airline e tickets so I can book my seats.”

Helpful Report

Posted 4 years ago

Mr Powell our customer service department has an auto reply to manage your expectation about timescales for response and they will address your enquiry. We therefore appreciate your patience.

Posted 4 years ago

“Booked a holiday to Thailand for the family.”

Helpful Report

Posted 4 years ago

“Found Destination2 online and found their options and pricing very competitive. I phoned and spoke to John as there were 11 people in our travelling party and we could only book for a max of 9 on the website. John was really helpful and was able to tailor the holiday to meet our requests. John was easily contactable post booking to address a couple of queries we had around paperwork and was able to answer a couple of questions we had. So far I have been very impressed with the company and would definitely recommend.”

Helpful Report

Posted 4 years ago

“Booking was excellent but failed to tell us half the hotel was not open!!”

Helpful Report

Posted 4 years ago

We trust that you have raised this in the correct manner for investigation Mr Strudwicke.

Posted 4 years ago

“Quick and easy and any problems quickly sorted”

Helpful Report

Posted 4 years ago

“Outstanding customer service”

Helpful Report

Posted 4 years ago

“Great service and at a good price.”

Helpful Report

Posted 4 years ago

“Excellent service”

Helpful Report

Posted 4 years ago

“Would never ever use again”

Helpful Report

Posted 4 years ago

Mrs Pearce we are sorry to hear this although you do not advise why to enable us to address.

Posted 4 years ago

“Great website. Easy to book and pay. Easy to talk to on the phone too. Very helpful.”

Helpful Report

Posted 4 years ago

“After not getting any response on emails I requested to amend my holiday I got an email to call customer service. I wasn’t on hold long but the lady who answered was extremely helpful with my booking and amended everything for us which was amazing a relief off my shoulders really happy I didn’t grab her name unfortunately but she was brilliant really happy!!”

Helpful Report

Posted 4 years ago

“We have just returned from a wonderful holiday in Dubai! Kelly was so helpful from my initial enquiry and through the whole process! We will definitely be booking again! Thank you!”

Helpful Report

Posted 4 years ago

“Very poor customer service / after sale communication . Will never buy from this company again….”

Helpful Report

Posted 4 years ago

Tomas we are sorry you feel like this, we sympathise that you have encountered a problem with your booking but it is beyond our control. We will however try to achieve the outcome you wish and are working on it for you.

Posted 4 years ago

“During the pandemic it was very frustrating that we couldn’t contact you and your lines were down but understandable. Got issued a credit not after cancelling Dubai holiday twice. Finally we have gone ahead and booked for next year. Kirsty was very helpful but a shame that what was quoted online was cheaper than Kirsty could give us. This is because the holiday has to be booked with the same provider as the original holiday and the credit note goes against the holiday that was booked 2 years ago and that meant extra money needed to be spent than stated on the website. Very misleading and frustrating because it’s not explained to you when you get the CN plus it’s more expense. But it’s done now and hopefully get away this time.”

Helpful Report

Posted 4 years ago

“excellent easy to use website all information easy to find”

Helpful Report

Posted 4 years ago

“Booked a holiday, order confirmation contained the following two issues: 1) wrong type of room (booked and paid for a more expensive room). 2) incorrect price (which has been taken from my credit card!). Context: An agent called me regarding changing flight carrier, which worked out cheaper. I accepted this however the reduction was not reflected on the order confirmation nor has a refund been processed on my credit card. Called and emailed to raise this, am yet to receive a reply (aside from a generic acknowledgement).”

Helpful Report

Posted 4 years ago

Daniel we are sorry for any initial errors on the booking. As advised we are looking into this and will get back to you. We would appreciate understanding that this is in hand although maybe not to the timescales you expect , however we do need opportunity to address it.

Posted 4 years ago

“I am pleased to be using Destination2 for my holiday next year/ Nadine was excellent with her knowledge and advice as to the most economical way of procuring the holiday. I would personally like to congratulate Nadine for all of her assistance in booking the holiday to the Maldives next year.”

Helpful Report

Posted 4 years ago

“Superb support and an efficient booking. Would definitely use again.”

Helpful Report

Posted 4 years ago

destination2.co.uk is rated 4.8 based on 4,053 reviews