destination2.co.uk Reviews

Name: destination2.co.uk
Address: Unit 14, Telford Court, Chestergates Business Park, Dunkirk, Unit 14, Telford Court, Chestergates Business Park, Dunkirk, Chester
Rating: 4.79

4.8 Rating 4,053 Reviews

96 %

of reviewers recommend destination2.co.uk

Company Reviews

Metrics

Info

4.8

Based on 4,053 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About destination2.co.uk:

Destination2.co.uk is a long-haul luxury Travel Operator. We specialise in providing luxury holidays to destinations all over the world at affordable prices.

With a wealth of experience in the travel industry, our specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.

Destination2.co.uk’s standing in the travel industry means it is able to secure some of the best rates available and pass these savings on to our customers.

All holidays booked through Destination2.co.uk are fully ATOL Bonded (A.T.O.L 11462) and all payments are fully secured, therefore giving our customers confidence and peace of mind their dream holiday is in safe hands.

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destination2.co.uk 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

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“Great service. I’ve used them twice now. They always come up with a great deal.”

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Posted 4 years ago

“Used this company previously and everything went smoothly and as planned so Destination2 was my first port of call for another long haul holiday to the Maldives. Their website is easy to use, their prices are very competitive with a good choice of accommodation and many options to customise the flights.”

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Posted 4 years ago

“Great service from Kirsty and sorted out the change we wanted without any drama.”

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Posted 4 years ago

“Came across Destination2 from searching for holidays. Easy to navigate on the Web site.”

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Posted 4 years ago

“10 minutes that’s all it took to find a good holiday at a great price thanks to Kelly Bateman of Destination2 ,Geoff Perkins.newcastle”

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Posted 4 years ago

“Quick booking and easy website. I contacted a pleasant sales co-ordinator at your company to find out if the hotel could provide gluten free food for me for our 3 weeks stay and she was going to ring me back once she knew, but she didn't, so I contacted the hotel direct and they replied to me.”

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Posted 4 years ago

“Excellent help on the phone and website very good”

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Posted 4 years ago

“Once review was booked, no proper instructions as to what to do next. Also very difficult to contact someone for assistance.”

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Posted 4 years ago

Richard if you have used the customer service email account, you will have received an auto reply to manage your expectation about timescales for responding. Kindly allow them opportunity to address your enquiry and give you the full details you need. This is the correct process for such enquiry once you have made your booking online. Thank you

Posted 4 years ago

“Booked a hotel in Mauritius but accidently put in an incorrect date by one day. I wanted to rectify it but simply can not get through to any one @ Destinations2. Extremely poor after sales service. It would be nice if someone can call me on 07951556050 so that I can resolve this matter. If this does not happen, needless to say I will never book anything with this company ever again and would tell all my contact about the service. All I want to do is change the date from 22 December to 23 December 2021 to avoid any extra costs for transfers and hotel accommodation. Devendra Dhorajiwala Booking Number 88730”

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Posted 4 years ago

Hello you appear to have only emailed our customer service team on 13 October and would have received their auto reply about timescales of 5 days to respond. We would appreciate that you allow them opportunity to address the email for you and assist in rectifying the mistake,

Posted 4 years ago

“Very helpful and friendly would definitely use again”

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Posted 4 years ago

“Cannot comment until the holiday is undertaken”

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Posted 4 years ago

Hi Miss Zubeida Hameer, Thank you for your review, would you mind revising it based upon the experience you have had so far regarding booking with us and using our website in order to do so. If this experience has not met your expectations, we would like to hear from you via normal channels if only a 1 star review is warranted for some reason. We appreciate that once you have had your holiday you may wish to review differently.

Posted 4 years ago

“Return customer. Great value holiday to the Maldives in the past and the booking was made so easy this time around”

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Posted 4 years ago

“Fantastic service when booking our trip Natalie went above and beyond whilst very busy to find us the perfect holiday Thank you”

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Posted 4 years ago

“Very poor service in all honesty, I phoned the customer service and was told they could not help and match the price online on your website, asked about cancellation I was told I have 7 days, asked if this was written down I was told no and they would not give it to me in writing. The service was just very poor. I booked online and took the risk very reluctantly which I would have loved to have done through your agent.”

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Posted 4 years ago

Hello Mr Asif, we are unable to match the online price and this is explained in our booking terms. There is a different process for bookings made with the assistance of a consultant compared to those where you book on our website at a preferential rate. The terms about cancelation are those on our website you would have accepted when making the booking.

Posted 4 years ago

“Very knowledgeable and friendly”

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Posted 4 years ago

“Easy to use web site , great choice and good prices , will use Destination2.co.uk again”

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Posted 4 years ago

“Great pricing and quick to sort the holiday, however slow customer service and incorrect flight details provided, casuing a lot of wasted time haging on the phone to the airline to get the right info!”

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Posted 4 years ago

“Easy to use system. Had some questions regarding my booking as I was going in 48 hours. Spoke to Samantha who delivered probably the best customer service I have ever experienced over the phone. Samantha was a pleasure to deal with and a credit to your company.”

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Posted 4 years ago

“Found me the best price after searching for ages. Very helpful spent ages on the phone checking different things and he didnt mind. Good customer service”

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Posted 4 years ago

“Booked the holiday over the phone very pleased with how quick and helpful Matt was”

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Posted 4 years ago

destination2.co.uk is rated 4.8 based on 4,053 reviews