My family holiday booked for May 2020 was cancelled, DT were not pro-active on contacting me, i had notification from BA that our flights were cancelled and i had to contact D2, BAwere offering a full refund on the flights but D2 had to request the refund, after lots of phone calls and emails to D2 I finally received a credit note. I did not want a refund, i wanted to re-book exactly the same holiday for 2021, just a straight swap but D2 could not provide that unless i paid a further £1000 on top of the £5400 i had already paid, as they could not swap the holiday i requested a refund only to be read on the crediy note "you will be able to able to request your refund from the 30/11/20" this is outrageous. Who decides the date that i can "request" a refund, i paid the full holiday balance and they could not provide the holiday, BA have refunded the flights, i can't imaging they would have paid the hotel in advance there for i should receive a full refund for something i have not received, why should i have to wait 6 months after i should have been holiday to "request" a refund. I was assured that when i paid my holiday balance in April during full lockdown i would receive a refund if the holiday could not take place, i feel totally let down and lied to, i am stuck as i can't re-book a holiday for next year because D2 are holding onto my money, as time goes by prices are increasing. It is so stressful and upsetting