Hi Anna,
Thank you for taking the time to share insights of your experience so far. We look forward to supporting you further to achieve your skin goals! Your orders are dispatched via Royal Mail, which can take up to 5 working days. However, despite our best efforts to deliver your parcel on time, sometimes Royal Mail experience problems with their deliveries, they have advised us that deliveries may take up to 10 working days. Please kindly let us know if you have not received it after this time, so we can continue to assist you further. Please be advised that this is not a trackable service.
Take care,
The team at Dermatica
“Since starting my journey with Dermatica at the end of May I’ve seen amazing results so far. My hyperpigmentation has improved so much and skin is starting to look clearer each day. I’ve just started to use it alongside the Balancing Kit and it’s amazing! Excited to keep seeing results! Best decision I made to start my Dermatica treatment.”
Hi Shona,
Thank you for taking the time to share insights of your experience so far. We look forward to supporting you further to achieve your skin goals! Your orders are dispatched via Royal Mail, which can take up to 5 working days. However, despite our best efforts to deliver your parcel on time, sometimes Royal Mail experience problems with their deliveries, they have advised us that deliveries may take up to 10 working days. Please kindly let us know if you have not received it after this time, so we can continue to assist you further. Please be advised that this is not a trackable service.
Take care,
The team at Dermatica
“I am a new customer and have been using my skin product for less than a month. I found it quick and simple to do a consultation online. I was pleased with how fast they sent the product out and they kept me informed of progress up to that point. I can see results already and look forward to seeing what happens as I continue on.”
Hello Nicola,
Thank you for getting in touch, I am sorry to hear this and I will pass your feedback to the team.
Sometimes when our skin is introduced to new ingredients it may experience breakouts. We always recommend having a treatment review if you need to so we can look at altering formulations to match your concerns if required.
Should you require any assistance regarding your treatment with us, you can reach out to our friendly Customer Care team via our contact form: https://bit.ly/dmtcahelp
We are always here to help!
Take care
The team at Dermatica
“Best thing I’ve ever bought! Wish I did this years ago, my skin is completely clear and acne free within a week. Also the cleanser, serum and moisturiser have done wonders for my skin :) Could not be happier”
“Since starting with Dermatica although still very early days , I’ve had no negative reaction thus to my priscribed treatment and my skin texture has improved in just 3 weeks .
been impressed with the quick response to any questions or concerns I’ve had . Over all I’m very happy I chose Dermatica superb
customer service .”
