“My skin peels off all the time and feels very dry when using, so I can only use it once a week. More recently I have noticed that my eyes are swollen in the morning after using the prescription which did not happen before. BTW I always avoid the area around my eyes.”
Hello there,
Thank you for taking the time to share insights of your experience so far.
When you first start using prescription topical treatment, you may notice your skin becoming red and flaky as you have described. The treatments can also make your skin feel dry and tight as well as give you a burning, itching, or stinging sensation.
If the dryness, peeling, and/or redness are still uncomfortable for you, try applying your moisturizer first, waiting 3-5 minutes for it to absorb, and then apply your topical treatment to your face.
Alternatively, you can minimise any peeling by using the product every other night
Please be advised that with your first treatment you will receive a treatment guide that will explain how to integrate your Dermatica treatment into your routine, this guide will also contain some handy tips to minimise any side effects that you may experience. Every skin and its journey is different. Sometimes dryness, itchiness and redness is a part of the process your skin needs to go through to get the results.
I have referred your account over to the customer care who will be looking at reaching out to you soon to help you further with this.
Whilst with Dermatica you can reach out to our friendly customer care team at any time via help@dermatica.co.uk
We are always here to help
Take care
The team at Dermatica
Hello Gurman,
Thank you so much for getting in touch with your feedback. Unfortunately, we have been unable to locate your account details and would ask that you reach out to our Customer Care team so we can resolve this for you without delay. You can reach us by following this link: https://bit.ly/dmtca
If you do have a treatment, we expect results around the 12 week mark however it will take time and patience to achieve results.
If you do not yet have a subscription then we would more than happily help advise you with this.
I have requested for a member of our customer care team to reach out to you to offer you further support.
We are always here to help.
Take care
The team at Dermatica
Hello Ratan
Thank you for getting in touch,
It will take time and patience to achieve the results we aim for. Whilst we expect improvements by week 12 it can take longer to achieve the outcome we desire.
Should you require any assistance regarding your treatment with us, you can reach out to our friendly Customer Care team via our contact form: https://bit.ly/dmtcahelp
We are always here to help!
Take care
The team at Dermatica
Hello Lauretta,
Thank you so much for your feedback and we apologise about any delays you faced.
Deliveries can take up to 10 working days to be delivered however if not received in this time we ask you to kindly reach out so we can assist you further with your request.
Our customer care team are always on hand to help!
Take care
The team at Dermatica
“Still haven’t received my order, ordered the cleanser and moisturised 4 days after and that arrived, pleased with that so far but my personalised formula is still yet to be delivered.”
Hi Amy,
Thank you for taking the time to share insights of your experience so far. Your orders are dispatched via Royal Mail, which can take up to 5 working days. However, despite our best efforts to deliver your parcel on time, sometimes Royal Mail experience problems with their deliveries, they have advised us that deliveries may take up to 10 working days. Please kindly let us know if you have not received it after this time, so we can continue to assist you further. Please be advised that this is not a trackable service.
Should you require any assistance regarding your treatment with us, you can reach out to our friendly Customer Care team via our contact form: https://bit.ly/dmtcahelp
Take care,
The team at Dermatica
“I took a little break from Dermatica and when I’ve returned the range has changed. It’s great that the cleanser etc are now in bigger sizes. However, the formula for the moisturiser appears to have changed. It used to be lightweight and creamy and would sink into your skin leaving it feeling really soft. Now it leaves a residue on your skin and feels sticky. The same goes for the hyaluronic serum, I think this is a new product and was part of a bundle. Like the moisturiser this feels sticky and you’re waiting forever for it to dry to then put the moisturiser on top. My face feels tacky for hours after washing my face. Please go back to the old formula!”
Hello Emma,
Thank you so much for your feedback, we really do appreciate the opinions of our customers.
We have tailored the products to suit oily or dry skin to dry assist with the issues our patient's face more accurately however we appreciate the old products were great too.
The new products are not like for like but we hope our patient's will love them just as much.
If you need further help or support please do let me know. Our customer care Team are always on hand to help.
Hi Rebecca,
Thank you for taking the time to share insights of your experience. It does not sound that your experience has been as expected and we would like to offer you further support with this. Unfortunately, we have been unable to locate your account details and would ask that you reach out to our Customer Care team so we can resolve this for you without delay. You can reach us by following this link: https://bit.ly/dmtca
Take care,
The team at Dermatica
Hi Lindsay,
Thank you for taking the time to share insights of your experience so far. We look forward to supporting you further to achieve your skin goals! Please be advised that every treatment should be used for at least 6-8 weeks in order to give the medicines the chance to take effect. Please note that this is a long-term treatment, and although we should start to see more improvements at the 12-week mark, we do anticipate it taking longer than this to see significant results. Seeing significant visible changes in your skin will require patience and persistence with your treatment plan.
Our Team is always on hand to help with any issues related to our products and they can provide you with advice; You can reach us by following this link: https://bit.ly/dmtca
Take care,
The team at Dermatica
Hi Tracey, A member of our Clinical team has responded to your email to ensure that we can resolve this without further delay for you and offer you some further guidance. We would like to ask that you review this at your convenience. We look forward to supporting you further to achieve your skin goals!
Take care,
The team at Dermatica
“Unfortunately, the 3 products I bought including ; cleanser, peptide moisturiser & spf 50 face cream have been very drying on my skin
The spf face cream balls and pills up on my skin ..? After a few hours my skin feels quite tacky and dry …
None of the 2 moisturiser’s play well with my other facial serum’s???
Very disappointing”
Hi there,
Thank you for taking the time to share insights into your experience with our cleanser, Nourishing Ceramide + Peptide Moisturiser and the SPF 50 Photodamage Defence Sunscreen. We're sorry to hear that your experience has not been as expected when used alongside your current skincare regime. If you would like further advice on where to use our products in your skincare routine, our team is always on hand to help! You can reach us by following this link: https://bit.ly/dmtca
Take care,
The team at Dermatica
Hello Katie,
Thank you for your feedback,
Results usually appear from week 12 onwards however if you need further support you can reach out to our customer care team at any time.
We are always here to help!
Take care
The team at Dermatica.
“Even though my problems have been stated so many times and extensive research shows hydroquinone is the best treatment, I am not being given it and my main reason for joining dermatica is not being met”
Hello Rusma,
Thank you for your feedback,
Our treatments are prescription medications and strengths and treatment plans are evidence based and selected for each patient on an individual basis. Strengths of ingredients chosen also reflects the need to balance the benefit delivered by the medication versus any side effects and this can be titrated up or down accordingly according to your needs.
Please be advised that our dermatology team will always take your preferences into account with regards to your treatment, including strengths and ingredients, however safe and effective prescribing must remain our priority for our patients. Where we are not able to offer you a specific treatment we will reach out to you to advise you of this. We do try to offer a flexible, accommodating and accessible service and we would like to apologise that this has not been your experience this far.
There is a notes section on the consultation we advise patients to put in treatment preference to allow us to be aware of this when choosing the desired product.
If you need further support our customer care team are available at all times to help you further.
We are always here to help
Take care
The team at Dermatica
Hello Jayshribahen,
Thank you for your feedback,
We recommend allowing 12 weeks to see results, if you have concerns at any time you can reach out to our friendly customer care team who are happy to help arrange a review with a clinician for your treatment and progress.
Should you require any assistance regarding your treatment with us, you can reach out to our friendly Customer Care team via our contact form: https://bit.ly/dmtcahelp
We are always here to help!
Take care
The team at Dermatica
Hello Mohammed,
Thank you for your feedback,
When you first start using prescription topical treatment, you may notice your skin becoming red and flaky. The treatments can also make your skin feel dry and tight as well as give you a burning, itching, or stinging sensation.
If the dryness, peeling, and/or redness are still uncomfortable for you, try applying your moisturizer first, waiting 3-5 minutes for it to absorb, and then apply your topical treatment to your face.
Alternatively, you can minimise any peeling by using the product every other night
Please be advised that with your first treatment you will receive a treatment guide that will explain how to integrate your Dermatica treatment into your routine, this guide will also contain some handy tips to minimise any side effects that you may experience. Every skin and its journey is different. Sometimes dryness, itchiness and redness is a part of the process your skin needs to go through to get the results
Should you require any assistance regarding your treatment with us, you can reach out to our friendly Customer Care team via our contact form: https://bit.ly/dmtcahelp
We are always here to help!
Take care
The team at Dermatica
Hello Angela,
Thank you for your feedback,
Products are usually received between 1-10 working days following dispatch.
After this we ask all customers to reach out to our customer care team for further support.
We are always here to help.
Hello Maryan,
Thank you for your feedback,
Results usually appear within 12 weeks but goals can take patience and persistence to reach.
If you need further help or a review at any time you can reach out to our customer care team who are on hand to support.
We are always here to help.
“I'm using the cleanser, treatment and the moisturiser. My skin just feels tight and dry. My skin was actually so dry and flaky that I had to wash the moisturiser off during the day. The treatment may be working but I won't be using the other products.”
“I love Dermatica, the customised cream has really been a godsend to my skin. I also really loved their ready made products, the cleanser and cream, until now. They revamped their ready made product range and the new range has given me a reaction of super dry, red unhappy skin. I’ve had to use so much other moisturiser to get it better. Please bring the old range back!!!”
