“Dermatica team should be in more contact with their customers. I sent email because I have some queries and I want to discuss my concerns but I did not got a positive feedback from customer care side of Dermatica. I am disappointed.”
“I'd give the product itself 4/5 for its effect on the skin, but minus 5 for the huge cardboard box it arrived in, when the bottle itself is only a few inches long. Incredibly wasteful and unnecessary.”
“I loved the treatment, when I tried it after a week or two it seemed to be tacking my skin issues. However now using it along side the nourishing kit and things have gone a bit south.”
“The packing gets incredibly messy and just peels off over time even after a few days, I really wish you would change the packaging as the formulas are great. It has got to the point I need to peel off all the labels as they have created a mess.”
“I liked the SPF in that it doesn't leave a white film and doesn't cause any irritation, I do find that it has a pilling effect over my basic moisturiser, over all a 3.5/5.”
Hi Mavis,
Thank you for taking the time to share insights of your experience so far. Your orders are dispatched via Royal Mail, which can take up to 5 working days. However, despite our best efforts to deliver your parcel on time, sometimes Royal Mail experience problems with their deliveries, they have advised us that deliveries may take up to 10 working days. Please kindly let us know if you have not received it after this time, so we can continue to assist you further. Please be advised that this is not a trackable service.
Our Team is always on hand to help with any issues related to our products and they can provide you with advice; You can reach us by following this link: https://bit.ly/dmtca
Take care,
The team at Dermatica
“Quick responses. too early to comment on my prescription as I have only just started using it. will give an update when I see the results. but consultation and shipping were quick. Let's hope the formula works.”
Hi there,
Thank you for taking the time to share insights of your experience so far. We look forward to supporting you further to achieve your skin goals! Please be advised that every treatment should be used for at least 6-8 weeks in order to give the medicines the chance to take effect. Your treatment progress is monitored by our dermatology team every 12 weeks to assess progress and determine the next steps.
Should you require any assistance regarding your treatment with us, you can reach out to our friendly Customer Care team via our contact form: https://bit.ly/dmtcahelp
Take care,
The team at Dermatica
Hi there! Thank you for taking the time to share insights of your experience so far. We look forward to supporting you further to achieve your skin goals! Please be advised that every treatment should be used for at least 6-8 weeks in order to give the medicines the chance to take effect. Your treatment progress is monitored by our dermatology team every 12 weeks to assess progress and determine the next steps.
Should you require any assistance regarding your treatment with us, you can reach out to our friendly Customer Care team via our contact form: https://bit.ly/dmtca
Take care,
The team at Dermatica
Hi Lidia,
Thank you for taking the time to share insights of your experience so far. Over the last year we’ve been working incredibly hard on our cosmetic skincare formulations to ensure we have the best products for your daily routine. We'd like to thank you for your feedback, we have passed this to the relevant team, so we can continue to improve our products for everyone!
Take care,
The team at Dermatica
“Only 3 so far products are easy to order they come the next day but haven't seen any real difference yet Only week 5 so hopefully some results in time.”
Hi Amanda,
Thank you for taking the time to share insights of your experience so far. We look forward to supporting you further to achieve your skin goals! Please be advised that every treatment should be used for at least 6-8 weeks in order to give the medicines the chance to take effect. Your treatment progress is monitored by our dermatology team every 12 weeks to assess progress and determine the next steps. Please note that this is a long-term treatment, and although we should start to see more improvements at the 12-week mark, we do anticipate it taking longer than this to see significant results. To see significant visible changes in your skin, it will take some patience and persistence with your treatment plan.
Our Team is always on hand to help with any issues related to our products and they can provide you with advice; You can reach us by following this link: https://bit.ly/dmtca
Take care,
The team at Dermatica
Hi Rashida,
Thank you for taking the time to share insights of your experience so far. We look forward to supporting you further to achieve your skin goals!
Every treatment is prescribed on an individual basis, and everyone’s skin is different, so we recommend using your formula for 6–8 weeks to give it plenty of time to take effect. Your treatment progress is monitored by our dermatology team every 12 weeks to assess your progress and determine your next steps. Remember, you can track your progress via your dashboard throughout your skin journey. You can contact us at any time to check in — our dermatology team is happy to help. If you have any further questions, please don’t hesitate to contact us.
Take care,
The team at Dermatica
“Quick response and clear communication - but too early to tell the effects of products - I have high hopes though and like the fact I can track and converse with my dermatologist whenever.”
“not sure what is happening
face can get quite red in the heat
Maybe you can tell me what the issue is. Is my skin looking beter than when i first started? Can you show me what to look for?”
“Oh dear, this sun screen missed the mark for me. It’s greasy on my skin and makes me look like a shine ball. Such a shame. The temptation is to then use powder to take the shine away, but you need to re-apply the sun screen every two hours so you’d then be smearing make up around. Such a shame. I’ve been really impressed with the prescription skin care but this isn’t good for me. It’s also causing the odd spot.”
“I'm only able to use every second or third night so it's too early to say if it's making a difference but I'll carry on and review again further on down the line 😊”