Hey there,
Thank you so much for your wonderful 5-star rating of Dermatica UK! We truly appreciate your support and are thrilled to hear that our products have been working perfectly for your Rosacea.
At Dermatica, we are committed to providing effective skincare solutions tailored to the unique needs of each individual. It's fantastic to know that our products have been able to address your specific concerns and deliver the desired results.
We greatly value your trust in our brand, and we're here to support you on your skincare journey. Please feel free to reach out to us if you have any further questions or if there's anything else we can assist you with.
Take care
The team at Dermatica
“Love all the dermatica products which have transformed my skin. My hyperpigmentation has improved drastically, and I have an overall glow. Overall very happy with the results. Have been with dermatica for years
The moisturising cream is amazing and given me so much relief from dry skin”
“Really appreciate the quality of this company's products. The tretinoin, niacinamide, and azelaic acid combo has been working wonders, and their Vitamin C is top-notch. However, not thrilled with their approach to reducing product sizes. They claim it's based on customer preference, but come on—just be transparent and admit it's due to rising costs. For that lack of candor, I'm deducting a point. Overall, great products, but room for improvement in communication. 4/5.”
“Delivery was super quick and I’ve found the information given really helpful. I’ve only been using the products a week so hard to tell , my face is a little red and dry at the moment but that’s normal for me when using a new product. My face does look brighter and I’m definitely not struggling with excess oil through the day. Time will tell if it’s able to clear and kelp my spots away !”
“My skin peels off all the time and feels very dry when using, so I can only use it once a week. More recently I have noticed that my eyes are swollen in the morning after using the prescription which did not happen before. BTW I always avoid the area around my eyes.”
Hello there,
Thank you for taking the time to share insights of your experience so far.
When you first start using prescription topical treatment, you may notice your skin becoming red and flaky as you have described. The treatments can also make your skin feel dry and tight as well as give you a burning, itching, or stinging sensation.
If the dryness, peeling, and/or redness are still uncomfortable for you, try applying your moisturizer first, waiting 3-5 minutes for it to absorb, and then apply your topical treatment to your face.
Alternatively, you can minimise any peeling by using the product every other night
Please be advised that with your first treatment you will receive a treatment guide that will explain how to integrate your Dermatica treatment into your routine, this guide will also contain some handy tips to minimise any side effects that you may experience. Every skin and its journey is different. Sometimes dryness, itchiness and redness is a part of the process your skin needs to go through to get the results.
I have referred your account over to the customer care who will be looking at reaching out to you soon to help you further with this.
Whilst with Dermatica you can reach out to our friendly customer care team at any time via help@dermatica.co.uk
We are always here to help
Take care
The team at Dermatica
Hi there,
Thank you for taking the time to share insights of your experience so far.
We have shared your insights with our team as we are constantly working to improve our services from everything from our formulations to our customer care and your insights help us to improve our service for everyone.
“The frist formula was fantastic and the second One 👎 wasn't effective the 3rd formula I just got on Thursday but I did not try bcz am using the 2nd one still. ...
I tried Soothing Centella Gel Moisturiser 2 day so can't do any comment on it .”
Hello Zarina,
Thank you for getting in touch and sharing your feedback.
Please note that this is a long-term treatment, and although we should start to see more improvements at the 12-week mark, we do anticipate it taking longer than this to see significant results. To see significant visible changes in your skin, it will take some patience and persistence with your treatment plan.
Our treatments can cause some mild irritation, such as redness, dryness and peeling. We understand this may be frustrating, but don’t worry — it’s completely normal, and settles down once your skin is used to your formula. Since your treatment is starting to increase your cell turnover and unclog pores, you may also experience some breakouts — this is called ‘purging’. Again, this is expected and shows your treatment is working.
A member of our Clinical team has reached out to support you further with this. We would like to ask that you review this at your convenience.
If you need further help or support please do reach out,
We are always here to help.
Take care
The team at Dermatica
Hello Gurman,
Thank you so much for getting in touch with your feedback. Unfortunately, we have been unable to locate your account details and would ask that you reach out to our Customer Care team so we can resolve this for you without delay. You can reach us by following this link: https://bit.ly/dmtca
If you do have a treatment, we expect results around the 12 week mark however it will take time and patience to achieve results.
If you do not yet have a subscription then we would more than happily help advise you with this.
I have requested for a member of our customer care team to reach out to you to offer you further support.
We are always here to help.
Take care
The team at Dermatica
“Dermatica team should be in more contact with their customers. I sent email because I have some queries and I want to discuss my concerns but I did not got a positive feedback from customer care side of Dermatica. I am disappointed.”
“I wish I knew these products years back. This is the most effective products I have ever used. Am impressed and satisfied with the products. Dermatica am so much in love with you 💕”
“Decided to take the risk & try out the products because the first month was only £2.50! Sooo impressed! Just goes to show paying hundreds to get fancy facials & treatments just isn’t it! Soo glad I came across Dermatica!!!”
“I'd give the product itself 4/5 for its effect on the skin, but minus 5 for the huge cardboard box it arrived in, when the bottle itself is only a few inches long. Incredibly wasteful and unnecessary.”
Hello Ratan
Thank you for getting in touch,
It will take time and patience to achieve the results we aim for. Whilst we expect improvements by week 12 it can take longer to achieve the outcome we desire.
Should you require any assistance regarding your treatment with us, you can reach out to our friendly Customer Care team via our contact form: https://bit.ly/dmtcahelp
We are always here to help!
Take care
The team at Dermatica
“I loved the treatment, when I tried it after a week or two it seemed to be tacking my skin issues. However now using it along side the nourishing kit and things have gone a bit south.”
