Hi Mrs TF,
Thank you for taking the time to share insights of your experience. It does not sound that your experience has been as expected and we would like to offer you further support with this. Unfortunately, we have been unable to locate your account details and would ask that you reach out to our Customer Care team so we can resolve this for you without delay. You can reach us by following this link: https://bit.ly/dmtca
Take care,
The team at Dermatica
“After years and years of trying different products, dermatica has saved my skin. I suffered from acne, hypigmentation, melasma. Dermatica has helped me with treatment that suits my skin needs.
I can write a book about how my skin was before and my dermatica journey.”
“Good products. My only feedback being you should be able to add ready made product orders to your monthly treatment orders. Currently you have to order separately which means paying 2 lots of postage & packing”
“Love all the dermatica products which have transformed my skin. My hyperpigmentation has improved drastically, and I have an overall glow. Overall very happy with the results. Have been with dermatica for years
The moisturising cream is amazing and given me so much relief from dry skin”
“The frist formula was fantastic and the second One 👎 wasn't effective the 3rd formula I just got on Thursday but I did not try bcz am using the 2nd one still. ...
I tried Soothing Centella Gel Moisturiser 2 day so can't do any comment on it .”
Hello Zarina,
Thank you for getting in touch and sharing your feedback.
Please note that this is a long-term treatment, and although we should start to see more improvements at the 12-week mark, we do anticipate it taking longer than this to see significant results. To see significant visible changes in your skin, it will take some patience and persistence with your treatment plan.
Our treatments can cause some mild irritation, such as redness, dryness and peeling. We understand this may be frustrating, but don’t worry — it’s completely normal, and settles down once your skin is used to your formula. Since your treatment is starting to increase your cell turnover and unclog pores, you may also experience some breakouts — this is called ‘purging’. Again, this is expected and shows your treatment is working.
A member of our Clinical team has reached out to support you further with this. We would like to ask that you review this at your convenience.
If you need further help or support please do reach out,
We are always here to help.
Take care
The team at Dermatica
Hello Gurman,
Thank you so much for getting in touch with your feedback. Unfortunately, we have been unable to locate your account details and would ask that you reach out to our Customer Care team so we can resolve this for you without delay. You can reach us by following this link: https://bit.ly/dmtca
If you do have a treatment, we expect results around the 12 week mark however it will take time and patience to achieve results.
If you do not yet have a subscription then we would more than happily help advise you with this.
I have requested for a member of our customer care team to reach out to you to offer you further support.
We are always here to help.
Take care
The team at Dermatica
“I have been using the prescription formula and I feel it has been working however my skin has been sensitive hence why I purchased the Centella Gel Moisturiser however after using it for 4/5 days I had to stop as my face felt like it was on fire. It made is very red and left a very sticky feeling on my face. I wouldn't recommend this to someone using the prescription with sensitive skin. I felt this product was a waste of money but it wouldn't stop me purchasing other items for eg for the cleanser.”
Hello Jade,
Thank you for getting in touch and we are sorry to hear about this. Our team are always on hand to discuss any issues you face and review treatments when required.
Whilst mild irritation is normal, we always recommend getting a side effects review where required.
I have passed your details over to our clinical team who will reach out shortly.
We are always here to help.
Take care
the team at Dermatica
“This product didn’t suit me well as I have a sensitive skin .. the moment I applied this it gave me an itchy sensation which is not great to experience and hence required me to wash my face . I have tried this thrice hoping that this would diminish with time but unfortunately that didn’t happen.”
Hi Shikha,
Thank you for taking the time to share insights into your experience with the Clarifying Azelaic Acid 20%. We're sorry to hear that your experience has not been as expected when used alongside your current skincare regime.
Our Team is always on hand to help with any issues related to our products and they can provide you with advice; You can reach us by following this link: https://bit.ly/dmtca
Take care,
The team at Dermatica
“Dermatica is a brilliant company with great products. Dermatica's products are scientifically backed and actually work to address skin problems/concerns. I highly recommend this brand.”
“I have only been using Dermatica for a few days. I am hoping the product corrects the hyperpigmentation on my face. The staff that I spoke to were very professional and apparently know their stuff. I will however need more time to be able to say if the product works for me or not. But I am positive.”
“The moisturiser I purchased is great, although an issue I've experienced is the pump does not rise again after the product has been dispensed. Since no reviews I could see had this issue I assume I received faulty packaging, which is frustrating, but I don't mind because of the amazing formula! My order was delivered quickly and the outer packaging is lovely! I have not tried Dermatica's personalised formulas but I would highly recommend their moisturiser for those with dry skin who are looking for a year round product.”
“I have been using the Clarifying Azelaic Acid 20% cream for two weeks now and have noticed an improvement in my acne rosacea which is affecting both sides of my face. No other product has made as much of a difference as this has so I would recommend it to fellow sufferers. It is lovely and light and fragrance-free which is great as my skin is highly reactive to perfume in products.”
“I love Dermatica, the customised cream has really been a godsend to my skin. I also really loved their ready made products, the cleanser and cream, until now. They revamped their ready made product range and the new range has given me a reaction of super dry, red unhappy skin. I’ve had to use so much other moisturiser to get it better. Please bring the old range back!!!”
“I started using the cream and immediately developed a few breakouts on the left side of my cheek. I still have some marks which haven't disappeared despite it being five weeks now.”
“I had a brilliant result in first 8 weeks however soon as I started my 2nd phase treatment with Trenitoin 0.5% and hydroquinone my melasma relapsed, had dry, inflamed and painful skin. I had to stop my treatment and seek help. I was with out treatment for 3 weeks now I have resumed with lower concentration. So far no deterioration and no further improvement either however I am happy to continue treatment in hope for the best. Customer service have been helpful although it takes time to raise issue and review.”
