Hi Mrs TF,
Thank you for taking the time to share insights of your experience. It does not sound that your experience has been as expected and we would like to offer you further support with this. Unfortunately, we have been unable to locate your account details and would ask that you reach out to our Customer Care team so we can resolve this for you without delay. You can reach us by following this link: https://bit.ly/dmtca
Take care,
The team at Dermatica
“I bought the spf 50 and it’s a lovely creamy texture, doesn’t leave a white cast on me but as it’s quite thick it takes a while to soak in. I may keep it for the autumn and use my lighter spf for the summer”
“This product didn’t suit me well as I have a sensitive skin .. the moment I applied this it gave me an itchy sensation which is not great to experience and hence required me to wash my face . I have tried this thrice hoping that this would diminish with time but unfortunately that didn’t happen.”
Hi Shikha,
Thank you for taking the time to share insights into your experience with the Clarifying Azelaic Acid 20%. We're sorry to hear that your experience has not been as expected when used alongside your current skincare regime.
Our Team is always on hand to help with any issues related to our products and they can provide you with advice; You can reach us by following this link: https://bit.ly/dmtca
Take care,
The team at Dermatica
“Unfortunately, the 3 products I bought including ; cleanser, peptide moisturiser & spf 50 face cream have been very drying on my skin
The spf face cream balls and pills up on my skin ..? After a few hours my skin feels quite tacky and dry …
None of the 2 moisturiser’s play well with my other facial serum’s???
Very disappointing”
Hi there,
Thank you for taking the time to share insights into your experience with our cleanser, Nourishing Ceramide + Peptide Moisturiser and the SPF 50 Photodamage Defence Sunscreen. We're sorry to hear that your experience has not been as expected when used alongside your current skincare regime. If you would like further advice on where to use our products in your skincare routine, our team is always on hand to help! You can reach us by following this link: https://bit.ly/dmtca
Take care,
The team at Dermatica
“Together with my prescription- the azelaic acid has done wonders for my skin. Fewer spots and whiteheads. And if they do come, much faster healing process and less swelling and redness. Highly recommend!”
“My skin feels so great from the first use. It arrived really quickly when it arrived the packaging was real quality too. Worth the money and my skin is feeling 100% better than it ever has.”
Hi Mika,
Thank you for taking the time to share insights of your experience so far.
We look forward to supporting you further to achieve your skin goals! Every treatment is prescribed on an individual basis, and everyone’s skin is different, so we recommend using your formula for 6–8 weeks to give it plenty of time to take effect. Your treatment progress is monitored by our dermatology team every 12 weeks to assess your progress and determine your next steps. Remember, you can track your progress via your dashboard throughout your skin journey. You can contact us at any time to check in — our dermatology team is happy to help. If you have any further questions, please don’t hesitate to contact us.
Take care,
The team at Dermatica
“It has been wonderful using this product, I saw no results at first until I changed my face wash and moisturizer to dermatica products. The results are great my skin is more even and smooth. I would definitely recommend 👍”
Hi Rashida,
Thank you for taking the time to share insights of your experience so far. We look forward to supporting you further to achieve your skin goals!
Every treatment is prescribed on an individual basis, and everyone’s skin is different, so we recommend using your formula for 6–8 weeks to give it plenty of time to take effect. Your treatment progress is monitored by our dermatology team every 12 weeks to assess your progress and determine your next steps. Remember, you can track your progress via your dashboard throughout your skin journey. You can contact us at any time to check in — our dermatology team is happy to help. If you have any further questions, please don’t hesitate to contact us.
Take care,
The team at Dermatica
“So good. I’ve never been a believer in this type of thing, but Dermatica have given me so much more confidence in my skin. As well as my amazing prescription, I love the cleansing gel and moisturizer too. Can’t wait to try the sun cream!”
“Very happy with Dermatica in general. Always quick to respond following 3 month reviews.
Just started using other dermatica products and do far very happy.”
“Dermatica is a brilliant company with great products. Dermatica's products are scientifically backed and actually work to address skin problems/concerns. I highly recommend this brand.”
“Dermatica became miracle for my skin special for my acne,no words to admire enough. Just excellent. Now hopefully expecting to be boon for my mild melasma and acne spots as well.
Thankyou so much🙏❤️”
