“I started my treatment back in October for ageing skin, after a couple of months my skin is looking brighter and the colour is even. People have commented on how good and glowing my skin looks like.”
“not sure what is happening
face can get quite red in the heat
Maybe you can tell me what the issue is. Is my skin looking beter than when i first started? Can you show me what to look for?”
“Even though my problems have been stated so many times and extensive research shows hydroquinone is the best treatment, I am not being given it and my main reason for joining dermatica is not being met”
Hello Rusma,
Thank you for your feedback,
Our treatments are prescription medications and strengths and treatment plans are evidence based and selected for each patient on an individual basis. Strengths of ingredients chosen also reflects the need to balance the benefit delivered by the medication versus any side effects and this can be titrated up or down accordingly according to your needs.
Please be advised that our dermatology team will always take your preferences into account with regards to your treatment, including strengths and ingredients, however safe and effective prescribing must remain our priority for our patients. Where we are not able to offer you a specific treatment we will reach out to you to advise you of this. We do try to offer a flexible, accommodating and accessible service and we would like to apologise that this has not been your experience this far.
There is a notes section on the consultation we advise patients to put in treatment preference to allow us to be aware of this when choosing the desired product.
If you need further support our customer care team are available at all times to help you further.
We are always here to help
Take care
The team at Dermatica
“Ordered the 20% azelaic acid cream. Arrived quickly (1-2 days), and it’s a pretty good product (keeps my acne under control, and leaves skin feeling soft and smooth - with continued use, of course.) Suffice to say, I’ve had a pretty good experience with Dermatica, at least thus far.”
“dermatica had been a good service. I joined them for a specific product, different to what dermatica suggested, which I used for about a year.
after not achieving ideal results I recently changed to the product they recommended. its still early days, but I feel like its doing a lot more good and I wished I listened to them to begin with! lol.
in the future I hope to update my review to full 5stars saying its worked! *fingers crossed*”
“Oh dear, this sun screen missed the mark for me. It’s greasy on my skin and makes me look like a shine ball. Such a shame. The temptation is to then use powder to take the shine away, but you need to re-apply the sun screen every two hours so you’d then be smearing make up around. Such a shame. I’ve been really impressed with the prescription skin care but this isn’t good for me. It’s also causing the odd spot.”
“Seems good value & convenient. I like that you can change the frequency of orders to suit your budget or use of the product as I only use on targeted areas so I don’t need a new tube every month. however I have been getting a little frustrated with my recent order as I keep being emailed with the same requests to upload current photos & confirm any new medications or allergies despite having responded already!”
“I'm only a week in but really loving my new products. I use the cleanser followed by the treatment and then the lovely moisturiser and sunscreen. I've had no unpleasant side effects and can already see my skin is fresher and smoother. So pleased to have finally found a product that is really making a difference to my melasma.”
“I'm only able to use every second or third night so it's too early to say if it's making a difference but I'll carry on and review again further on down the line 😊”
